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I have set up an AA to have the company after hour message and key features. I set up 2 as "Transfer to the voicemail of" which is the receptionist voicemail. That phone is set to business hours for the AA.. so you go to the AA for calling after 5pm and press 2 to leave a VM but loop through the AA again because of business hour rules.Is it even possible to do the AA with business hour rules applied to a receptionist's phone? Note: this is not the main company line. It's a secondary office so that phone IS the office main line.

I have two users that after disconnecting from a conference call this morning, are now showing as active on everyone's phones (that have them in their quick dial list). I am not sure what is happening, or how to clear this. Has anyone ever had this issue, aor any suggestions? We have tried restarting both of these phones.

I have spoken with Support about this issue, but I can't get an answer on when this will be fixed. I am unable to select Forward to Extension as an option. It will only allow me to do the greeting:(what I am seeing on my end)(Options I should have)I need this fixed so I can route my calls correctly. Please help.

I need to have a possibility to send sms form different users with different phone numbers. Support Team recommended me setup connection from different users. The app I`m creating is integration between RingCentral and Salesforce. I created another test account, made the same in there and it works. In this account I got the error but all credentials are correct. I am using password from service as required. Client Id: B6pLS5gTR4a3wseciBk2fg

We have 20 users w/ physical phones, and all of them have to log in using the same extension(SITE SMS RECIPIENT) to reply to sms. This is horrible from a security standpoint. Please make a way to share sms like call queues. SO users only have to log in to their user account to reply to company messages w/ the company number.

Do the different colors of incoming calls to our queue have any meaning? We have seen blue, brown, read and green.

Hello. Asking for some help with our small business, which includes just three people.When people call our business line, I want the call to start with Employee A (who has a dedicated digital line and extension and has RingCentral installed on their desktop and cell phone.) After about five rings, the call should then go to Employee B (who also has a dedicated digital line and extension and has Ring Central installed on their cell phone.)After about five rings and still unanswered, the call would then go to Employee C's personal cell phone number.I'm hoping not to have to add another user as Employee C would only serve as a backup on the rare occasion the other two are not available.I'm appreciate of any and all suggestions.Thank you.

For the last few days, any sms and text messages I try to send keeps failing.Also, I cannot receive any messages from other users and customers.

Hi all -Question for the community. First, if using v.ringcentral.com the issue does not persist.When using the Desktop App and hosting a meeting or attending. When "app" share is initiated, it seems if the RC video display is over the share application - RRRR's are displayed. This is a hinderence due to most meetings are done via laptop and the presenter likes to see the gallery (RCV) during the meeting. Suggestions?

I seem to be missing something but I can't pass the exercise "Webhook Subscriptions" so I can "graduate" my app to production. I've been hitting the create and cancel subscription endpoints numerous times but it doesn't seem have any effect on the status of "Webhook Subscriptions."I wish the documentation were more specific around how to get the permissions passed.Any advice would be more than appreciated!

Upon clicking Phones under the Admin portal we are receiving the following error: We are sorry. Your request cannot be completed at this time. Please try again later. Just checking to see if this is a widespread issue or localized to us.

Can you do a template for Ring all at Once? Or do you have to go through 100+ phones of the company doing it manually?

When an employee leaves the company, we disable them in RC and move the number to the number inventory. Some of those disabled users receive a lot of calls, and we do not want customers calling and getting a message that the number is not in use. How can I forward the number to still ring to an IVR menu after the user has been disabled and deleted?

I want to use the RingCentral create IVR prompt API endpoint, but I keep getting an error. Do I need to add permissions to my application in order to go to the next step? (https://developers.ringcentral.com/api-reference/IVR/createIVRPrompt) in my PHP application. The code is working fine and I am able to send the request to RingCentral. However I am getting the following error.{ “errorCode”: “InsufficientPermissions”, “message”: “In order to call this API endpoint, application needs to have [EditAccounts] permission”, “errors”: [ { “errorCode”: “CMN-401”, “message”: “In order to call this API endpoint, application needs to have [EditAccounts] permission”, “permissionName”: “EditAccounts” } ], “permissionName”: “EditAccounts”}

I'm trying to graduate an app for a challenge in Game Changers. How do I graduate an app?

I cannot get anyone on thew phone to understand that I am not getting my number ported, any better options?

We have been calling this end point with no issues for about 6 months and now we are getting this SSL certificate error on any webhook that points to it. Does anyone know how to fix this? Or if this is something the Ring Central team needs to fix on that URL?

App ID: Sf_MHvJ_RSCNbASqY4hw-g~yH9spVm3RZSAmcwoDLI7hg App Name: Xima CCaaS App Link: https://ai-developer.ringcentral.com/administration.html#/application/Sf_MHvJ_RSCNbASqY4hw-g~yH9spVm3RZSAmcwoDLI7hg Env: Production I have also created a support ticket. case number 15233463 We have a call that comes into our SIP handset. TelephonySessionId=s-a0dd87208502fz180a94f0c42z16963390000 Then with our sip handset we make the call to an agent. TelephonySessionId=s-a0dd8651384ccz180a94f70a2z8549130000 Once that agent is talking we finish the Attended Tranfser.According to the SIP messages that we see on our end the AttendedTransfer completed. So our system thinks the agent (Crystal Geiger extension 686) has answered the call and the REFER message got an OK response. The API says that the transfer went through but then never sends the DISCONNECT event on the s-a0dd8651384ccz180a94f70a2z8549130000 call id. We do see a single DISCONNECT on the second call Id s-a0dd87208502fz180a94f0c42z16963390000.

Is there an old version of the Desktop App that works with Mac Os 10.11 El Capitan? If so, where can I download it?

Is there a way to add an external number to the buttons for someone that works near daily with an outside attorney group?

Hi there, as I continue to learn more about the RingCentral API, I was curious to know how I would go about filtering and finding a user by a specific email or userName? Here is how I am currently searching:method: GET,content_type: application/json,url: https://platform.ringcentral.com/scim/v2/Users?filter=&userName=testuser@email.comI don't receive the results I would want from this sadly, as it gives me the default response of getting 100 items. I used this reference: https://developers.ringcentral.com/api-reference/SCIM/searchViaGet2The startIndex and count work fine, but it is the filter parameter I am having trouble with.Thank you!

With the standard park where it randomizes the number between 801-899 you can dial *801 to pick up the parked call on any phone. Now I assumed this would be the case with Park Locations as long as people had permission. Is it not possible to dial to pick up a parked call?So say Receptionist could say "hey you have a parked call on *1" and have 1-3 set up for her to park people waiting for employees?

I am not sure what we are doing wrong. I am not a developer, but I have had a few developers work on our ring central private application. We use it to receive incoming and outgoing text messages, live call data, and voice mails.The problem I have is that the incoming calls that come in seem to have some sort of delay. I don't seem to receive the call information until the call has ended. I am thinking I might be using the wrong permissions. What permission is responsible for delivering live call data, so that I can get the call phone number as soon as the first ring?Here are the permissions that we are using:Read MessagesCall ControlSMSRead Call LogRead Call RecordingWebhook Subscriptions

We have met all graduation requirements except for the CallControl permission (for event filter: /restapi/v1.0/account/{accountId}/telephony/sessions).We faced this issue in the past, and right now, we cannot graduate the app on our own.Can you guys graduate the app as soon as possible?Also, how can we prevent this from happening in the future?PS: The ticket system is unavailable as well.

Hi community.We're currently working on a ring central integration to detect the inbound sms for all users in our organization. For the call, we have the account level telephony event presented here https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-Event.However It looks like for the SMS there's only an extension web hook and this cannot be set for the whole account. https://developers.ringcentral.com/api-reference/Instant-Message-Event Is there a way for a webhook on a main account to recieve all the sms events of all users of the account like in the telephony events? If not, then i would like to ask if there's a limit on the event filters array when creating a subscription and how that may affect the delivery performance of the sms events. As we don't want to create a web hook per each user.As context. We have a front end spa application (with 3 legged auth) to handle creating calls and sms and a back end application to handle web hook events