Ask The Community

Hi I hope you guys are doing well,We experienced a delay of 7 minutes to receive webhooks for any type of events (inbound, outbound calls, etc).This delay happened between 7AM PST to 9AM PSTAnybody else had this issue today?Regards.

Each time i'm trying to do a call from browser (Node server) I receive this message: You cannot use this device to make PSTN calls includinc Emergency Calls since no Digital Line is associated.I have look into the forum and already follow the instruction from this page "https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US"So i am not sure why i can't make the call. Would be glad if anybody can help me with this. My app name: TestApp-3legAuthAnd my email is: drapeaucharles@gmail.com

When any users logs out of the RC App there custom settings are lost. If they close the app they are not lost. Is there a fix to prevent the custom settings from being reset, this includes the theme, headset customizations, etc. This issue causes several calls to the help desk or help desk tickets. As well as all the time required to fix the issue.If there is not a fix for this, is there away that the log off function can be disabled.

what is the complex password when a yealink is provisioned on RC? I recall it seems to start with pwdxxxadmn something like that.

What is the curl command for requesting an access token using Password Flow?

Using Polycom VVX450 phones and We have 4 park locations created on Polycom VVX450.When it works, All of the five phones light up when a call is parked and any one of those pones can retrieve the parked call. When it does not work, a few times a daySome callers are getting stuck in a park location with no presence light notifying they are parked on any five phones and unable to retrieve i, unless we open the Ring central software it is seen.It happens occasionally and unable to pin point it. We have had a case created since 7/20/2020 and support is absolutely no help.Has anyone experienced this issue?do you have a recommendation on how to narrow down the cause?

I am developing an app using ringcentral-web-phone WebRTC SDK and I want to set my Caller ID to be Blocked/No Number.Per http://ringcentral-faq.readthedocs.io/en/latest/voice_webrtc/ I can specify a value for 'fromNumber' and that will set my Caller ID. I am able to specify my company number or my direct number as my Caller ID successfully.How can I set my Caller ID as Blocked/No Number?

We are using the new LOB analytics page and liking what we see. One question that we want to answer is when a call is missed (unanswered/goes to voicemail), was the person on another call at the time that they did not answer. How can we find this information?

Please refer to Case # 14752495When retrieving voice messages via the phone (not in an app or website) we need the call automated attendant to announce the time of the call AND THE CALLER ID OF THE CALLER leaving the message. We are a medical office, and we NEED to know the ID of the caller without having to log into a computer app or website every time to retrieve messages. We NEED this function as we had it previously.

Later this week we will be releasing changes to the X-Rate-Limit-Group header that may negatively impact the functionality of apps built on the platform. To summarize, the value of the X-Rate-Limit-Group header is in flux and developers that have written applications that depend upon the value of that header will need to make changes to their code. The general guidance we giving developers is to not use the contents of this header to control the behavior of your app, as the value of this header is not deterministic. Read the [full knowledge base article][1] about this change and how best to respond to your app being throttled. [1]: https://support.ringcentral.com/article/api-throttling-enhancements.html

Our company used Zapier + Ring Central to send out an SMS to customers who request information. Other than the name of the customer, the SMS is identical each time. Does anyone know if this gets blocked by carriers?

My RingCentral phone account has both an extension and a direct phone number.I use the RingCentral app.I do not have a hard phone.I am using RingCentral SDK for PHP.Issue:When I set the "from" phoneNumber to my direct phone number, I getStatus: {"callStatus":"Error","callerStatus":"GenericError","calleeStatus":"InProgress"} Done.If I install and have the RC Phone Desktop App open, it will succeed.If I close the RC Phone Desktop App, I either get the GenericError again ORStatus: {"callStatus":"InProgress","callerStatus":"InProgress","calleeStatus":"InProgress"} Status: {"callStatus":"Invalid","callerStatus":"Invalid","calleeStatus":"InProgress"} Done.NOTE: the RingCentral App has been open the entire time. The error or success appears to be tied directly to the RC Phone AppConfusing [to me anyway] So

Is there any option to develop mass call feature using embedable js widget ? I want to call automatically one by one using a loop iteration.Please let me know.

The keyboard shortcuts in the Ringcentral App use several of the same shortcuts as Chromebooks do. Is there a way to turn them off or change them for Ringcentral?

I have some employees that only use the mobil app function and others that use the web functions. We had an employee depart our company some time ago, and her ext was reassigned to another employee. The web Ring Central shows this extension belonging to the new employee, but the mobil app shows the old employee assigned to that ext.Interestingly all other changes flow through both apps. Is this a glitch? If so, how do I fix it? Any help wpould be appreciated! Thank you.

We have successfully integrated ring central with dynamics 365. And also add form control also on phone field. but when we are clicking on call dial icon we are not able to dial a call and number is disappearing automatically from call dialer.

I just sent a fax and was going to print the cover page. However, when I attempted to do so, RingCentral is downloading it as a TIFF instead of a PDF. It has ALWAYS downloaded as a PDF since 2016 when we started using RingCentral!! I tried to access faxes I sent last week and they are all trying to open in TIFF format. WHAT HAPPENED?!?

Whenever a customer calls in, the system is defaulting to the "audio" prompt instead of the text-to-speech prompt I have selected. Customers are calling in and all it says is "thank you for calling." Then just hangs up.Unbelievably frustrated with this.

We have an issue after an install of the RC Desktop App (22.1.20.any) MSI, it will work fine the same day as the install was done, but by the next morning 40% of the installs will not open RC. The only way to reslove this to do deploy the same MSI package again and then they are fine. Has anyone had a similar issue?

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while on a live phone call.I know on a live call I can hit the 'audio button' and then select a different mic/speaker source. But this is cumbersome on a live call.

Hello,since I use RC desktop app, I cannot move and share files directly in the message window (via drag & drop). It was possible in the prior browser version, but not in the app. Now I have to select every file via the attachment button and choose path. Another problem here: I cannot select any files from our business server to be shared on RC. Why is that? Sorry I'm a noob and my co-workers couldn't help at all. Thanks for any reply!Laura

Please forgive any ignorance on my end as I am very new to the RingCentral platformWe have a need to pull all account data for our institution from RingCentral and I have found an API provided that pulls account data. However, this only pulls data for a specific given account and we need to do a "wide open" pull of all accounts. I have seen some evidence that this ability is in the works. Is that true? Is there a workaround, or another preferred method to pull all accounts?

I have my phone forwarded to one of my coworkers while I am out of the office. While testing this, he tried to forward me back to my voicemail but it did not work. There may be times that a caller gets to him, but prefers to leave a voicemail for me. How do we do this?

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

We have a number of employees that review our incoming faxes. We are running into an issue with some not being able to login. If there's a limitation on the number of devices that can log into Ring Central Fax? If so, how do I manage the devices so I can make sure only the employees that need access can log in?Thank you