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We are in the process of rolling out RingCentral phones to numerous locations in a primary care healthcare organization. The site with our pharmacy is still on the legacy analog phone system and our remote pharmacy location in another town is on RingCentral, this location is co-located with a medical and dental clinic that share a number. (the pharmacy has it's own phone number). Whenever the primary pharmacy location uses their analog phone to call the remote pharmacy number, the message alerts that the call cannot be completed as dialed. If the staff use their cell phones, the call goes through just fine to that remote pharmacy number. What is going on with this and how can I correct the configuration, settings, or something?

Good day everyone, the project on which i'm working wants to create a simple metrics dashboard per user, the idea is to obtain the talk time coming from a specific queue per each user and also the talk time for all calls received by the same user.I looked at the call logs endpoint and using the legs I can determine who was the user who answered the call from a queue. For the total talk time, i call the call logs but pointing to the user extension.The thing is that the call logs endpoint has a small rate limit, and i wanted to know if there's a better approach to handle this requirement

Hi! I'm having trouble with graduating my app.I can't exercise "Webhook Subscriptions" and "Call control" permissions.I'm using these permissions because i need to receive "Sip Data" in webhooks for Account Telephony Sessions Event.So far i made several calls toGet Subscription ListCreate SubscriptionCancel Subscriptionmethods, but looks like it's not enough to exercise "Webhook Subscriptions" permission.

hello , is there any hope ringcentral will adopt AV1 royalty free video coding format of AOMEDIA ? https://aomedia.org/

Hello,I am in the process of moving some common area phones into an internal call policy role only, but I am concerned that they will not be able to call outbound to 911 in an emergency.Does anyone know for sure that this option is still available while using this policy? I'd rather not have to test it to find out.

How do I add a standard signature to all outgoing text messages?

Hello, I am wondering exactly what a PBX user license is...Teams tells me it is under a "Microsoft Team Phone Standard" license but I have 3 of those licenses availiable and it seems to show that it isn't syncing over to Ring Centrals PBX cloud.Is this just a Ring Central License or is it for sure the Phone Standard License under teams?Any and all help would be appreciated.

Hello, I wanted to know it is possible for there to be a time stamp option when searching call logs. To replicate, got to https://service.ringcentral.co.uk/ then Reports>Call LogDetailed and then in the date picker, I can only select specific dates. If we had a report of calls dropping at a specific time of the day I cannot search them, for example all calls on the 17th of August 2022 at 14:30pm.Any help would be much appreciated.

I need to disable 2FA. How do I do that?

With my app, that is already promoted to Production environment, I have no problem sending SMSs to US Phones.However, when I try to use international phones, the API call fails, with this response:HTTP Status: 403 ForbiddenContent: { "errorCode" : "MSG-386", "message" : "The destination is disabled.", "errors" : [ { "errorCode" : "MSG-386", "message" : "The destination is disabled." } ]}In my account settings, the country related to the phone number is enabled.Any help would be appreciated!Thanks.Ignacio Alvarez

I am logged in to the admin portal. I am logged in to the support page. When I try to open a support ticket I get a message that I'm not logged in. WHen I enter my credentials again Isee Failed Login - 401

Received three voicemail messages from the same number (guest who would not be arriving as planned) so I know they actually left messages for us. All three are just clicking noises.

All my voicemails are saying this instead of letting me hear the actual voicemail, "To accept press one to send a voicemail press two to hear the phone number press three".

Is there an API to get the number of calls waiting in a call queue and also retrieve the longest call hold time that is waiting?

Hi community,I have issue regarding using sip server in C# to answer the call that has been supervised by party and send to my device.During the development phase we were using your RingCentral phone (windows) application, to automatically register device and answer the calls, that were supervised by party. During testing phase we notice that phone application is add calls on hold if there are simultaneous. So we develop and active SIP Server that will register our device and respond to the SIP messages.Issue:We successfully registering extension programmatically in code. After every call, we supervise by party and receive event “INVITE”, on which we are trying to respond with “TRYING” and “200OK (SDP)”, in order to answer the call and receive the RTP data. After send 200OK on the INVITE we receive this error:"errorCode" : "TAS-119","message" : "

I have a custom SIP phone that is working without TLS 1.2 on RingCentral but I want to update it to be more secure. Can you help me with the algorithm to generate the crypto inline key that I need to send on the INVITE request and the encrypt and decrypt method for the audio bytes? I have a SIP phone that we have programmed in Java.

Hello new user here. I have found that when I am on an active call (like on the desktop app for example) and another call is incoming I receive no notification that another call is incoming. (no audio or visual cue) My call queue is set to ring all my users at the same time when the main company line is dialed. When I am not on an active call everything functions normally, but as soon as I answer I am blind to all other incoming traffic until i hang up. Anyone else experience this?

Hello All,Only two of our reps are unable to log into RingCentral via Salesforce. I matched their profile line by line with 'working' profile. Everything looks same. No luck.Please help.

Within Ringcentral MVP, is there a way to export via API or other method the call queue settings, for example Call queue details, pickup settings & members?

I have a senior manager, who does not currently use Ring Central, that asked to access to run reports and view analytics on his team. Is this even possible? I'm not finding a way to create an account without assigning a phone number to it. I see that there is a Mobile User option and it says free but it also lists a charge. Just need a little guidance on this. Thank you.

How does RingCentral integrate into HubSpot's workflow? I only see it in their marketing, but not anywhere else. I want HubSpot to send SMS in workflows through RingCentral. Is Zapier the solution?

Content: {"errors" : [ {"errorCode" : "GLP-021","message" : "This API requires the requester to have a Glip profile. You might sign in to the application to create it."} ]}

Hello,Our company just recently migrated to RingCentral from a hosted PBX system. We are only using RingCentral for calls although we do have the MVP licenses. We use Microsoft Teams for internal company messaging/sharing files etc. We had a few users that would periodically call team members via Microsoft Teams instead of their desk phones that were registered to our PBX. With that being said, we just had a situation where an employee was on a RingCentral call - during the call he received a separate call via Microsoft Teams. When the Microsoft Teams call came in, the RingCentral call that the user was on was terminated. Is there any setting I can enable to stop this feature from happening?

When in a Teams meeting and receives an incoming call, I'm immediately kicked out of Teams

Often, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DTMF tones generated by the RingCentral app are not recognized. Perhaps their duration are too short, or the frequency is not quite right? This is a very annoying problem, and forces one to hang up and use a cell phone to make the call and enter the information using DTMF.