Ask The Community

Our text messages all of a sudden stopped working and we received this error message. Nothing in our account has changed, the functions have not changed, we have not changed our phone numbers, and everything was working with no issues until we received this message. How can we fix this?

I need your assistance with VCC Webhooks for long-hold call routing. As I investigated its RingCentral MVP, do we have any webhook to detect real-time a call that has been waiting in the queue for more than 2 minutes and forward this call to a certain external number within the RingCentral Call Center?

Is there a way to turn off the intercom tone? Some staff members claim it is too startling and would be easier not to have one.

Unable to send text (message not sent) since Thurs July 21. A ticket was produced on Friday. I was told it will be resolved within 48 hours. I would also like to know the nature of the cause so we may prevent it from happening again.

i am integrating RC web widget in CRM now i want to show the notification on the CRM page whenever call is active.....so can you tell me how can i do this

Is there a report that shows the details around all calls that are outside of Service Level? Looking for Time of the call, reps that it rang to, etc.

Can I port a number that is hosted in one ring central account to another (separate) ring central account?

Emergency Address will not update. I'm being asked to update the emergency address when I make an outgoing call. I've confirmed all details including the zip code. In the past I've had no issues confirming the emergency address location setting. I've not been able to make outgoing calls all day as I keep getting the error message: Sorry, something went wrong on our end, we weren't able to save the update. Try again later. when I se

Dear community,For my application that leverages webhook to get telephony session notifications I need a way to uniquely identify calling/answering agent. The typical notification that I receive looks like this one below:Currently for user identification I use name field. I marked the field that is currently used for identification. I need this information to uniquely map calling/answering agent with some entity in my system.So my questions here:1. Is it possible that two agents have same name in the system? In this case the field name cannot be used to uniquely identify agents.2. Can extensionId be used to uniquely identify agents? If yes, then where can I get the extensionId for a particular agent, as this information available in notif

I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.

Hi there,When I create a user in our production environment using the API, it only creates users with the MVP license. Is there a way to provision users with just a Mobile license?Thanks!

Can you mark a message as unread form the desktop app?

At what point in a call does the Service Level calculation start? Does it include the time the customer spends in the IVR?

Hi,Is there any way to display the full contact information on the app pop-up, as below is how it appears at the moment and all we have to go on is the contact initials, which is useless really.Can this be changed?

Is anyone else having issues with the HUD display in the AT&T Softphone App? I have my CS dept. users on calls but the display doesn't list them as being on a call, it show's them as available still. It's hard to know if people update their status as busy or away from the desk on a break. They can't get an accurate number of who is available on the phones.

I'm set up so that when someone calls our extension 6000 is goes to multiple people that are a mix of physical phones and app users that each have their own extensions. I can't figure out how to make it so the app users are able to receive calls when the ex 6000 is set to ring desktop & app. The only way around this is to have the apps users cell phone number entered in the call forwarding but then it won't use the app and therefore those users can't transfer calls.

I am attempting to build IDP's from my MVP data. The "Trend" graph shows me that the data is there, I just need it in a more digestible format. Is there a report that would show interval call arrival by hour and by day of week? If not, is there a way I can add the "Trend" into an exportable document? The only options it give me to export the trend are excel or PDF (others give the CSV option). Any ideas would be greatly appreciated!

Is there a simple way to do a mass uninstall of the RingCentral App for Windows (Windows 10), instead of the PowerShell script that RC offers as a solution?

Does anyone do personal tech support for Ring Central that i can hire? Need help setting IVR and few other things up.. IVR, personal greetings call routing stuff like that....

my new service provider is trying to port out my number from RC, but they keep getting errors of a service address. why is this happening, when I've given them the correct address?

Hello! I have a few questions about scheduling video calls.1. Can you create meeting templates?2. Can you schedule a meeting in a different time zone / is there a way to select the timezone you want the meeting scheduled in or does it always default to the time zone your comp is in and you have to convert manually?3. On the Meetings page, if I don't connect my calendar can (and schedule using the "Meeting info" feature), can I still see all my meetings on the RC app? At the moment nothing is showing up there.Thank you so much in advance!

Everything appears to be working but everytime someone tries to call me, an error appears and it immediately ends call. It won't connect to my agent leg. When I try calling out, it won't even reach person.

We are having issue in passing graduation. the application status is showing as i have not called any API but i have tried more than 50 call logs API without errors. please assist.

Does anybody know the feature code to turn off DND on a Avaya j169 Deskphone. Tried going through the menu then to features and i can see the DND but no options. When you try to use the select button it does nothing.

Hi all, I am trying to change user licenses from MVP to Mobile for some accounts. I was curious if this is possible by leveraging the API? If so, any documentation or assistance would be great. Thanks