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what a protocol is ring-central used for team messaging and Conversations?I call ring-central API's with dotnet and I would to know what protocol is use and if its secure. Thanks.

Not able to login ringcentral phone app for windows as it keeps giving "Service unavailable " popupringcentral_popup.PNG

Seems we've been at zero for some time today. Thanks

Our receptionist has an expansion module EXP40 on her phone. One of the user extension on the hotkey does not connect. Might not have been added correctly. I want to know how we can add/remove contacts from the expansion module? Is this done on the phone that it's attached to, or from the admin Office@hand admin portal?

How I can Now where conversation log saved (database)I'm build dotnet project to call team messaging API'Sand chat-Bot java Script Framework.where chat messaging and conversation saved?and can I build own database to save this conversations?

I have a Plantronics headset and Jabra speakerphone attached to my PC (W11)Ringcentral keeps defaulting to the Jabra. In fact I never use the Jabra with RC (desktop application), so I want to either disable it completely, or at least make the Plantronics headset the default.I have tried downloading each of the "apps" for the devices seperately, and also together. Nothing I do persuades RC that the Jabra isn't the main device. It always shows the Jabra as connected and active and the Plantronics as connected and not active.This is possibly an interaction with Teams which I also use, and use both headsets for.How can I just remove/disable the Jabra from RC?thanks

I'm not sure how to start, but we have a node app that was built off the example oauth app from the dev guide. It's been built out to basically monitor the presence status of an extension, updating every 5 seconds. Multiple users should be able to login and their sessions are being stored using express-session and MySQL store.It seemed to work fine but when testing with multiple users, if one user hits the /logout endpoint, then the other user(s) get logged out as well. I have no idea where to start with this or what could be causing it. Shouldn't each user have their own session tokens, I can see the sessions in the MySQL sessions table and it appears to create a new session for each login, but for some reason the tokens are revoked for all users when only one user hits logout.I'm using this code for the /logout endpoint taken from the dev guide: app.get("/logout", async function (req, res) { if (req.ses

Can we opt to not use the phone CTI and just log all calls automatically?

I and others in my company have noticed that if someone creates a meeting in RingCentral and then click on the Outlook notification, with a RingCentral URL, that the meetings about to start; Microsoft Teams opens instead of RingCentral. I'm on macOS and others are on Windows. Is there a way to keep Teams from opening and have RingCentral open instead?

How Can I send a screen shot using ED email

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?

I think this is existing case JIRA RLZ-27176. UK based. Changing the time/number rings in the the call handling and forwarding section doesn't work. I have just the mobile and desktop apps set up for the extension. I want the call to divert to voicemail more quickly than the default but I can't change it.

I want to delete all of the old voice mails(75 of them). How do I delete all of these at the same time?

When I use the team messaging create post endpoint, it posts a message with my extension as the author. Is it possible to make the author of the post a different extension user, one made specifically for using the API? The documentation doesn't seem to show a parameter for specifying author of the post. If it is always the "logged in" user, is there a way to change that user? I'm using JWT authorization flow and Node.js client libraries. Here is my current code:async function create_post() { try { var resp = await platform.post('/restapi/v1.0/glip/chats/chatid/posts', { text: 'Testing...' }); var jsonObj = await resp.json(); console.log("Post Created"); console.log(jsonObj); } catch(e) { console.log(e.message); } }

After hosting a video meeting, is there a way to download participant lists (i.e. in Excel or as csv)?

We have RingCentral for our phones at work.I’m working remotely. I have a desktop that I had to add a Netgear AC1900 Wifi adapter and have a brand new Netgear Nighthawk Router AX4200 and Wifi Extender AX600. (our previous router died)I’ve had problems with horrible connections and calls dropping even before my new router and extender. Then I thought if I upgraded to a better headset which is Plantronics Blackwire 5220 SeriesIt would be better, but it’s only gotten worse. Using RC (with cell phone headset) on my mobile phone is no better, and have to resort to turning off wifi calling on my phone and just use cell service. I can’t even use my RC on my desktop because of the call issues I have.There are no other issues with the Wifi throughout the house. TVs and outside cameras even at the furthest point all connect and work. Any ideas?

Is there any way to have an alternate message for your voice mail w/o deleting the main message? Out of office, etc

We need to purchase phones that are wifi only (not wired) but it seems there is no easy way to find these without clicking through each phone to see its capabilities. Is there a data sheet for all phones or easy way to find options avaliable through RingCentral?

Hello. I have an 877 number as my main company number. In the Admin Portal under "Phone System --> Numbers in Use" for every other company number I get a drop-down box where I can choose "Voice Only", "Fax Only", or "Voice and Fax". For my 877 number, "Voice and Fax" is selected for me with no dropdown box options.How do I change this 877 number to Voice Only?I have another fax number I want faxes directed to.Thanks,Michael

We are having an intermittent issue when transferring calls to cell numbers. We use the Ask first options and I connect to the person to receive the transfer to announce the call, but after clicking complete transfer the call is lost.

We are trying to Register a SoftPhone using the Register Device API available in RingCentral. However, we are getting the "device is not allowed for other" if we are using the SoftPhone device id as the Input parameter. Please refer the screenshot below:Here, we are using the "WSS" transport type to register the Ringcentral Softphone. Also, we noticed that if we are not providing the device id, api gives the 200 Ok response code. It returns the SIP Information of the WebPhone instead of the Softphone (already assigned to the user) . Kindly help to resolve this issue.

I am trying to implement real-time listening functionality and trying device SIP registration but getting below errorContent: { "errorCode" : "SPR-123", "message" : "device is not allowed for Other.",

I did a test on incoming calls in 2 scenariosScenario 1, Ring in order, the number of ring set to 15 rings/75 Secs, going to voice mail after 1 min 50SecsScenario 2, Ring all at once, the number of ring set to 15 rings/75 Secs,

Our business needs have change dramatically over the past 4 years and we dont need 13 lines. We were told that we have a 5 year contract at nearly $4,000 a year and there was no resolution other than paying for the 13 lines for another year when we dont need them. I would like to see a copy of our contract but can't find it in admin. Could someone please get this to me?

I'm forwarding the call to some other extension and need to send additional metadata (just simple array of key-value pairs) with this request. Is it possible?Forwarding looks like this:rc.Restapi().Account().Telephony().Sessions(telephonySessionId).Parties(partyId).Forward().Post(forwardTarget)Thank you in advance.