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As of Monday we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and then click "Mark Read" on the the top bar. This happens no matter how we view/download.2) You can download by clicking on the three dots under "Action" and clicking download which is a two click process. You used to be able to click on 'download fax' icon under message for one click download. This now takes multiple clicks to download.

Hi,I use RingCentral PBX through Microsoft Teams with integrations on our Yealink MP58 team VOIP phones and when our receptionist answer a call and place callers on hold we are getting reports that the line is disconnecting or being dropped. I wanted to know if anyone has seen this or if this might be a Microsoft teams issue or phone system itself. I have check our on hold policy in RingCentral as well in Microsoft Teams and there isn't a policy or rule that I can see that is causing this issue but I might not have enough knowledge on where to lookAny help would be greatly appreciated.

My request (example below) to MakeCallOut is returning a CMN-102 error. It implies that the deviceId is wrong, but I can't work out why. I've tried sending the request including the accountId and the tilde (~) but can't seem to get it working. I believe this code worked on the sandbox. Now I'm trying it on Production. The call is supposed to dialing using the RingCentral softphoneRequest:POST https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-out HTTP/1.1X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0Authorization: Bearer RlJBMDhQMzRQQ...Content-Type: application/json; charset=utf-8Host: platform.ringcentral.comContent-Length: 73Expect: 100-continue{"from":{"deviceId":"801351217067"},"to":{"phoneNumber":"+493022732152"}}--HTTP/1.1 404 Not FoundServer: ng

I keep receiving a CMN-102 when making a call to the Call Out API: https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-outWhen I make a call to the device ID, the device is returned, and has the status of 'Online':https://platform.ringcentral.com/restapi/v1.0/account/~/device/{DEVICE ID}Yet, the call out just returns CMN-102 Not Found.Does anyone have any ideas?

I'm trying to place a call between two UK Numbers, both my code and https://developers.ringcentral.com/api-reference/RingOut/createRingOutCall return status InProgress but neither phone rings.My best guess is that my sandbox has a US number. If this is the problem how do I create a sandbox with a UK number?If not, any idea what the problem might be. In the api ref, I populated only the two and from numbers (have tried formatted like +44XXXXXXXXXX, with and without +, with and without country code), and the country code (44, tried with and without +)Thanks

Hi,Getting the below error when sending SMS:com.ringcentral.RestException: HTTP Response ============= status code: 403 Server: nginx Date: Mon, 10 Jan 2022 22:52:37 GMT Content-Type: application/json;charset=utf-8 Content-Length: 207 Connection: keep-alive RCRequestId: 01d0132a-7268-11ec-a52f-0050568c6525 RoutingKey: IAD01P18PAS05 Content-Language: en-US X-Rate-Limit-Group: medium X-Rate-Limit-Limit: 40 X-Rate-Limit-Remaining: 39 X-Rate-Limit-Window: 60 { "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ] } HTTP Request ============ HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/smsPlease help in finding the root cause

I am getting the error message "you don't have permissions to make international calls. Please contact you RingCentral account administrator for an upgrade"The numbers I am calling are within the country I am in, USA, not international numbers. Why a I getting this message? Last time I uninstalled and reinstalled the app (at the suggestion of support, who was extremely hard to understand) on my desktop and it worked, but I should not have to do this every time this happen. Looking for permanent solution.

My request (example below) to MakeCallOut is returning a CMN-102 error. It implies that the deviceId is wrong, but I can't work out why. I've tried sending the request including the accountId and the tilde (~) but can't seem to get it working. I believe this code worked on the sandbox. Now I'm trying it on Production. The call is supposed to dialing using the RingCentral softphone.Note: This is the second time I've posted this question, but the first post isn't visible. It's still in moderation. I'm not sure why.See below for trace. I've subsequently found out that my deviceId is "508363071" and when I use this deviceId value then MakeCallOut now works, but I can't figure out how/why this is my Id and why I get a different id returned to the GetDevices.==

it looks like its going to load then resets back to the login screen. Tried this in citrix and out of citrix. any ideas pleasethanks

Hi AllWe are moving offices to a new location, once our internet is up and running can I I just plug my yealink in to the socket and it will work?Dave

Using Softphone for desktop, can we get the device id in ringcentral api?Using softphone we can make calls, sms but not sure why we don't get the device id

Many (not all) users were prompted again for admin credentials to install a helper tool today. This is a repeat of what happened the last time the desktop app version was updated.Last time I spoke with a Glip product head but was essentially told "that shouldn't happen," with no explanation of what this is, how it's triggered, or why some users are prompted while others are silently updated.Please explain?

I have the newest RC version on my RC desktop app, but when I log in to the admin portal I still have the old version. I would like to use the filmstrip view when hosting a webinar. Thank you.

I have read the feed for "How to remove Missed Call Notification on Yealink T48S" but we are having the same issue on the T48U. Specifically, my issue is that default admin user name and password. Again, there have been feeds for default passwords on here but those have not worked for me. Even looking on the web, I cannot find a way to gain access to the phones to disable miss call notifications. Please help me.

Right now emails are sent to my staff with a TIFF attachment of the fax. I'd like it to be PDF instead of TIFF. Is there a way to change this somewhere?

Is there a way to disable the two-step verification so my reps don't have to complete it if they login from a different pc?

All day today incoming calls to me using the ring central soft phone app, I can't hear anything. I hang-up and call the person right back and works fine. any suggestions?

Is there a way to disable the two-step verification so my reps don't have to complete it if they login from a different pc?

i would like to add a "text us" widget to our wordpress website does anyone know how to do this?the embedded widget would allow website visitor to text us to our Ringcentral text number and we could continue the converstion in text

Does anyone know how to configure a SNOM PA1 so when a call comes in on a shared line not only do the phones ring but a overhead speaker also rings. Basicly the desk phone is a VVX410 and when that rings a overhead loud speaker in the shop should also ring

I have set up an AA to have the company after hour message and key features. I set up 2 as "Transfer to the voicemail of" which is the receptionist voicemail. That phone is set to business hours for the AA.. so you go to the AA for calling after 5pm and press 2 to leave a VM but loop through the AA again because of business hour rules.Is it even possible to do the AA with business hour rules applied to a receptionist's phone? Note: this is not the main company line. It's a secondary office so that phone IS the office main line.

I have two users that after disconnecting from a conference call this morning, are now showing as active on everyone's phones (that have them in their quick dial list). I am not sure what is happening, or how to clear this. Has anyone ever had this issue, aor any suggestions? We have tried restarting both of these phones.

I have created a Sandbox environment and we are trying to test call recording. The problem as I see it is that it does not start recording the call until a call is answered. How do I answer a call placed in Sandbox mode? Is it possible?

I have spoken with Support about this issue, but I can't get an answer on when this will be fixed. I am unable to select Forward to Extension as an option. It will only allow me to do the greeting:(what I am seeing on my end)(Options I should have)I need this fixed so I can route my calls correctly. Please help.

I need to have a possibility to send sms form different users with different phone numbers. Support Team recommended me setup connection from different users. The app I`m creating is integration between RingCentral and Salesforce. I created another test account, made the same in there and it works. In this account I got the error but all credentials are correct. I am using password from service as required. Client Id: B6pLS5gTR4a3wseciBk2fg