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Has anyone had success using the Plantronics Calisto 240 Handset with the RingCentral Desktop App? Are you able to answer, transfer and make calls using the handset? What do you like/dislike about it?

We're using RingCentral desktop app with Jabra Evovle2 65 headsets with the Link 370 Bluetooth device for call control. We have a couple of users who will have random times where the call control button on the headset will stop working. Daily the users will have to log out of RingCentral app and back in to get the app to recognize the headset and allow call control from the head set (answer and hang up) I have updated the devices to the latest firmware.

We use Plantronics Focus headsets. On two different headsets on two different laptops we have experienced the headset automatically muting during a call. When attempting to turn off the mute, the headset quickly mutes again and will not remain unmuted. We have updated the headset through the plantronics hub. Any other suggestions on trouble shooting when this happens?

I have a telephony/sessions subscription and it seems I missed a message or some messages.For this particular session I never got the disconnect to show the call ended. It does seem that I did not receive all the messages based on the sequence numbers. I only see a 3,5,6.What is the expected reliability on those subscriptions? Is it possible that some messages are missed? What could I do to recover from this missed message scenario? Is this my end not receiving the messages or the other end not sending them?{"uuid":"7709450238821189519","event":"/restapi/v1.0/account/538209032/extension/538295032/telephony/sessions","timestamp":"2021-08-25T18:07:32.800Z","subscriptionId":"e86347a8-689c-4bb6-a72a-9f969b1c8dea","ownerId":"701308032","body":{"sequence":3,"sessionId":"536405079032","telephonySessionId":"s-02b4237d2b5c47ceb327198d7d72e190

We would like the ability to download multiple call logs into one file.

When will the voicemail notification be shown on the deskphone screen? When will this feature be available with RC?

https://support.ringcentral.com/release-notes/mvp/app/desktop-webapp.htmlThese release notes state:Office hours settingsRingCentral app users can set their office hours within the app, making it easier to set your availability for inbound calls.I am unable to find these settings and when I contacted phone support they told me the release notes were incorrect and that this feature is only available through the admin portal. I need to know if this is available or not as its one of our most requested features for our users.

I received a call that Maxx Agent is showing Unavailable Refused but also shows connecting Agent Leg. The call will still be ringing but the contact agent is unable to pick up the call. Anyone else having this issue?

We are getting tons of calls and texts from all over the country claiming they received a missed call from one of our lines, what is happening? We never dialed out to anyone, these people are only calling 1 of our direct lines. These are people all over the country and no one has called, what is going on?

I am making a SIP integration with RingCentral but I don't get the SIP messages that I would normally need.What I am trying to do is an assisted transfer. Transfer to phone when answered.I make a call from ring central custom sip phone A to ring central phone B. Then wait for the SIP messages to inform me that the B answered the call. But it doesn't work as expected. I get an immediate answer then it will play any audio as configured in the phone. Then it will make the call to B. So it seems that an intermediary sip endpoint is answering then passing that call to the actual phone.What I need:Some notification, a 183 SIP Session progress message or something like that would do the job. Just looking for some SIP message that says the call was answered by B not just that intermediate SIP endpoint that seems to answer the call immediately.

Where are the breakout rooms in the new RingCentral App? I have them enabled in the administrator section of my account, but I cannot see the feature in the app during a video conference.

How can I enable blur virtual background during video calls? It does not seem to be an option in my virtual backgrounds setting - is it something I need to upload?

While working from home, when dialing a phone number for an outgoing call on my desktop app, once i click on the green phone, nothing happens. I used to be able to make calls from home; this issue started about 3 weeks ago - any ideas?,When working from home, I type in a outgoing number from desk top app, when I click on the green phone icon, it doesn't begin ringing. It had been previously working, just began having issues about 3 weeks ago. Any idea what is causing this and how to fix?

Can anyone help me? I would like to change the inbound caller ID to display our business name instead of the name and phone number of the inbound caller.

So I created an app because I want to pull message data down from the system. Got it all working just fine now. Somehow made some bad API calls to an endpoint early on and now no plans to use that endpoint or which endpoint it was. No way to promote this app to production because of the bad calls to the one endpoint????? So I cloned it to a new app. Changed my IDs for Oauth and started making my calls again. Now, the new app is not getting any stats on my good calls - so again - no way to promote it. What is the deal with the API administration? And no support other than to submit a ticket which takes days for a response. Anyone else find a work around their crappy API admin system?????

Is there a way to change the Default meeting recording location from My Documents to the C drive? Not one at a time in the app, but across the company either at install or afterword's? Our desktop and Documents folder is redirected to a network server, and if an end user is on VPN and records a meeting the recording typically fails. I found recordings-config.json in the appdata folder, but changing the path here does not seem to change it in the app. I also do not see anywhere in the registry with a recording path that I could change.

I have a pre call authentication to my company's API that i currently run through terminal before i place a call. I'd like to create a button on the softphone to execute this POST, is that possible? it's not really a call itself it's an API authentication to our API, don't need to access ring centrals (i don't think) just want to "add a button" on the dialer, is that possible? I'm not a coder at all but I'm trying to fumble my way through it.,I have code for accessing my company's secure call API (pre call authentication) i want to integrate into the softphone. I don't need to access Ring Central's API to pre authenticate my call i just want to create a 'button' in the softphone, is that possible?

Hi, Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus Disposition Notes but includes Call Refused entries?I like doing my own charts and graphs in excel/Sheets.Thanks,

in the 'powered by zoom' meetings application, we had the ability to share our iOS mobile devices if they were on the same wifi. This feature seems to be missing from the RC Video application. We use this a lot to show mobile versions of websites in development or to use our phone as a cordless camera to show actual product. Is there an ETA for that to be added to the RC Video app?

Hi,I'm new to the community and I would like to knowDoes Ringcentral integrate with SQL server or any database tool?Can we push the data from Ringcentral to SQL Server or any other database tool?Can we increase the frequency of how often we receive the data into email instead of daily ?Many thanks,

When I delete the extension, it doesn't go back into the 'unassigned' extensions pool, it just removes the extension entirely, and I have to re-purchase a new one. I want to be able to unassign an extension when a user leaves the company, and have that extension ready for new starters in the 'unassigned extensions' pool.

I'm able to reproduce this issue every time I select the expand window button in the RingCentral app running on Big Sur. Once I do, it almost looks like it enables 'Spaces' and completely takes over the entire screen, locking me out from launching any apps. I can get back to using any of my other desktop apps until I force quit RingCentral.I have Mission Control and Spaces all turned off. The only work around has been to delete the app including the Application support files and reinstalling. But once I click on the expand screen button after reinstalling, the problem comes back again, locking me out from running any other apps until I force quit RingCentral.

I'm using the "Get Company Call Log Records" API endpoint to extract call data to be analysed on our system.However it seems the dateFrom and dateTo are filtering on the startTime field instead of endTime (startTime + duration) and because of that its possible to miss some calls if we just set the dateFom on the next collection to the previous dateTo + 1ms.E.g.:Call Collection #1 - GetCompanyCallLogRecords endpoint with datefrom: 2021-08-01T00:00:00.000Z and dateto: 2021-08-01T23:59:59.999ZCall Collection #2 - GetCompanyCallLogRecords endpoint with datefrom: 2021-08-02T00:00:00.000Z and dateto: 2021-08-02T23:59:59.999ZWith these 2 queries I will miss all the calls that have started before 2021-08-01T23:59:59.999Z but ended after 2021-08-01T23:59:59.999Z.Some of my questions are:Is the filter on the startTime by design or a bug? It makes more sense filter on the endTime..Is there any max duration imposed by RingCentral or a call can be active forever?Do you have any advice

I am trying to the use the API to obtain the Call Quality, QoS, metrics but looking through the API information I cannot locate a request that returns this information, Jitter, Score, Packet Loss.I know the information is stored as I can see it in the Calls reporting but I need to be able to access this information programmatically. Is this currently possible using the API?Thank you

Does anyone have their Biamp working with Ring Central?