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I tried to send a test messages to a set of 6 phone numbers and they all failed with no reason. How do I troubleshoot the issue?

I have submitted multiple requests with regards to this question. ALL our blocked numbers under the Super Admin has disappeared. The first time, they have re-added it for us which was fine. Since then it has happened again and now they're asking us to add THOUSANDS OF NUMBERS to the Blocked Numbers list in the Super Admin extension. It would be fine if there's a mass add function where we upload a CSV and add all the numbers found there but no, we have to go page by page and add them. I contacted them again last month and again today but apparently there has been no movement from the engineering team with regards to this problem. It is a serious problem if call blocking is not stable. 

How to get voicemail details using RC api for a particular extension?

We want to create a custom application and use RC api to create a new extension? Any such api available?

hi, I would like to request MMS sent to be allowed from toll free numbers. Already we can receive MMS on 800 numbers but not send MMS. Please allow that.

Hi fellow RC users/admins:Does anyone get any actual benefit in the Provisioning integration with Okta or any other directory integration? We're exploring this setup now, without the ability to designate an extension or Role, apply a Template or create a non-phone-numbered user, is it even worth the effort? We're still going to have to manually configure every user.Am I missing the silver lining somewhere? Does it bring anything useful to the table?

we're UK based and now we need to activate SMS service on our USA number, there is no option available for SMS using desktop version, please assist.

How many (maximum) personal contacts can be uploaded in an account?

I followed the example given for read calllog on developer guide(https://developers.ringcentral.com/guide/voice/call-log/reading-call-log#c#) in dotnet environment. I downloaded the RingCentral package from nuget. But, I am getting below errors and can't proceed. Below errors are coming at read_user_calllog().Wait();System.TypeLoadException: 'Could not load type 'RingCentral.TokenInfo' from assembly 'RingCentral, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.'System.TypeLoadException: 'Could not load type 'RingCentral.ExtensionCallLogResponse' from assembly 'RingCentral, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.'System.TypeLoadException: 'Could not load type 'RingCentral.RestClient' from assembly 'RingCentral, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.'Do u have any example to follow or know how to solve this issue?Thanks

I am trying to create an internal app for our company where we can retrived all faxes received and then archived them or search for them. I am however, running into problems with the permissions. When calling "GetMessageList" from the Message Store, I get this error.In order to call this API endpoint for another extension, one of the following permissions [ReadMessages] have to be granted with extended scope to the authorized user.i dont see a way to add this scope, what do I need to do?

Hello,I am a web developer experiencing bizarre behavior with the ring central phone app. I utilize the Ring Central Ring Out API's to make outbound calls in such a way that I receive a call on my phone app and then the outbound call is placed. However once the call is initiated and I receive a call on my ring central phone app and then am prompted to click 1. Within less than a second afterward the call just disconnects. This is the first time I have experienced this kind of behavior. Any help is appreciated.Thanks!

Hello,I am trying to integrate OSCAR EMR (electronic medical records software) with RingCentral Fax API, so that prescriptions/etc can be faxed. The system currently has an existing integration for sending faxes with SRFax (a Canadian eFax provider), but I want to integrate it with RingCentral to send faxes with RingCentral.Here is the current script that is setup to send faxes with SRFax integration, what would I change for it to work with RingCentral fax?I would be super grateful if someone could help me with this. Thank you.Here is the documentation on how this works currently with SRFax (e.g. how the files get picked up to be sent): https://worldoscar.org/?page_id=1264#!/bin/bash # # SRFax Gateway cron # (c) 2020 Peter Hutten-Czapski released on GPL 2+ # # Picks up the files dropped by OSCAR # and POSTs it to the SRFax API # and it clears the files dropped by OSCAR # Adjust the constants at the top of the page to match actual # ID=***** # this is your SRfax account number PWD=****

According to this page https://support.ringcentral.com/download.html the most recent version of the Ring Central Meetings app for Linux is version 19.4 and was released in September of 2019. Are there plans to provide an upgrade for Linux users anytime in the future?Thank you.

It is very disappointing to see that this request has been an open issue since 2014. Please add the option for a call queue participant to turn off the prompt to accept call for non RingCentral phones. Is it common for customer requested features to languish for 7 years without any update?

When I go to https://engage.ringcentral.com/ and log in. I receive the message: "Error: 500 Unexpected error. Sorry, something went wrong on our end, and we're working on fixing it." Anyone else is same as me? If yes, please helps me to solve this problem. Thanks.

Hi all, if the admin of a chat group leaves the company, what happens to the chat group? Does another member of the group automatically get allocated as the admin? Or, do you basically need to start the group again with a new admin so you can add/remove members? I know the simple solution is to have more than one admin in each group however wanted to know what occurs in this above situation. Thanks.

The new desk top app is horrible. You can no preview messages under each phone number. You have to select each text message to see what it says. Where is the preview option?,The new Desktop app is horrible. It doesn't allow you to preveiw the text messages associated with the phone number. You have to select each phone number to see what it says. It also doesn't sync to the mobile app. Hos is this a complete integrates system if you can't sync the 2!

My question is is it possible to retrieving call logs and sms logs deleted by user from ring central dashboard. or can I restrict the user from deleting call or sms logs from dashboard.Thanks

Now that 80 % of our employees are working from home, when they are one their Ring Central smart phone, when the second call comes in , they dont see and sometimes miss the important client calls.At the end of the week, when we present the Annalistic phone reports to the owner and managers, it shows many uses have missed so many calls, and the owner gets upset, at a  point that wants to fire people.Can you please come up with a new version, that shows the call waiting?It does not matter what the employee says that they did not miss and phone was right next to them, but the report shows otherwise.Please let me know when you can add this feature.Regards,

I would like to be able to delete a voicemail from a link in the email sent to the user

Hi ,I get the error message "Resource for parameter [accountId] is not found" when I create Fax Message. What is accountId and extensionId ? where can I get them ?.Thanks,

In the ringcentral portal you can forward calls to other non ringcentral devices such as mobile phones by manually typing the number and forwarding to other ringcentral users, but according to support this only works f or the RC Phone app and you can't forward calls to other users using Glip as their softphone.Please add a feature to forward calls to other users in GlipI thought manually typing the number would work because it is just an arbitrary phone number, but if you try to receive the call forwarding in Glip it will never happen. You  have to be using RC Phone instead which is odd that this rule applies if its a ringcentral phone number, but not any other phone number.

Started after recent RingCentral updates.During meetings, one user's profile picture is displayed above the actual attendee's name. Is this happening to others?

We have had code in production for over a year now and nothing has changed with it but when trying to do the following two lines, it throws an exception now. Here is the code:RestClient rc = new RestClient(PROD_RINGCENTRAL_CLIENTID, PROD_RINGCENTRAL_CLIENTSECRET, true); await rc.Authorize(PROD_RINGCENTRAL_USERNAME, RINGCENTRAL_EXTENSION, RINGCENTRAL_PASSWORD_ROC);Then here is the following exception that occurs.at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()--- End of stack trace from previous location where exception was thrown ---at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()at RingCentral.RestClient.

I would like to be able to set up my voicemail (Not the Greeting) so that I can give them the option of choosing an extension. The example would be. "I am out of the office right now, if you want to talk to Bob choose extension 201, to Carol choose extension 203." -or- "Our office is now closed to leave a message press #, to get our hours press 201, our street address 202..."