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Since the day I upgraded the OS on my Macbook Pro to Big Sur, I've experienced numerous issues with the RingCentral app. It will freeze on many occasions. While it can happen at any time, it will typically happen when I hit the "gallery view" or press "join breakout room". The entire app will freeze, and I am then forced to "force quit".It's been almost 4 months since updating my OS. I think it's about time that RingCentral fixes these bugs to be more compatible with Big Sur. Otherwise, what is the point of paying them? They are losing my trust at this point. Seems as if there is never an update for their software.

Hello guys, I'm trying to trigger a call viarcmobile://But I think there is an issue with the URI on last version of Ring Central.When you tap on the phone, nothing happen.But with rcphone app (deprecated) the URI works fine, of course that the call is not completed because we got an alert that rcphone app is deprecated and it ask you to switch to Ring Central - Glip and Office.Do we have an estimated time for this to be solved/added to Ring Central - Glip and Office latest version?We need this so much.Specs:IOS: 14.4 Iphone 8+Ring Central - Glip and Office 21.2.15https://developers.ringcentral.com/guide/voice/uri-scheme

Using the Web App, you had the ability to add an optional title to the link to make it clearer as to what the link is. Is this feature no longer going to be available for either the Desktop or Web Apps?

Presence has stopped working for some of our users Polycom desk phones. Tried rebuilding presence, switching phones, and changing users. Have a current ticket #12657361 and was told there was an issue with presence not working correctly on the app but that it was resolved. Now we are having the same issue affect our desk phones for some of our users. Does anyone have suggestions for a fix because nothing has changed regarding our settings on our side for the 5 years we have been with Ring Central.

is it possible for RC to have a chat icon on my website , so a visitor can sms to the RC apps directly from my website ?

Glip Classic has an internal Calendar function that does not transfer over to the new desktop app making it useless for those of us using that internal calendar function.

In mid-November 2019, while trying to run employee call logs from October 2019 (prior to the 11/3/19 Daylight Savings time conversion), all call times are off by 1 hour (early).  It seems that, after Daylight Savings passed on 11/3/19, any call log reports run after that point, with a target timeframe from before DST, the RingCentral system subtracts 1 hour from each call start time (presumably because we "fell back 1 hour" on 11/3/19).Isn't your system sophisticated enough to know that DST has taken place, and adjust the call times?  It shouldn't be subtracting an hour for calls being run in a report that took place prior to DST... the calls were at the time they were at, not an hour earlier.For example... our company has team meetings every Tues. @ 12pm ET.  All team calls after Nov. 3 reflect 12pm ET start for each participant.  However, all Tues. meetings prior to DST show 11am ET start time, which is incorrect.Please advise and correct this bug in your call log

Our accounting clerk is working with 10 bank accounts that send their verification codes by using our main company phone number. She is unable to receive these automated verification calls because our auto receptionist picks up and runs her script. Is there a way to push these calls directly to her without changing the number in the bank accounts or a way to turn the auto receptionist off for a short time to allow her to get these verification calls?

Our company would like to alert people when a trainer joins a call. Is there a pop-up, an icon, or an audible alert we can use to let folks know their call is being listened in on?

Is there a workaround (aside from sending to email/s) to have all extensions receiving the voicemails simultaneously? We would like everyone to have access to the voicemails on their desktop phone/app. in case the one we can currently assign is busy/not working etc etc.

Hello all. I was looking to find a way to recreate the pick up feature found on other PBXs. I'd like to have calls ring a night bell via an ATA after hours, and assign a monitor key to several phones throughout the building to allow them to answer the call (without ringing all the phones). I know one way is to put all phones, plus the ATA in a call group, but that will ring the phones which I am hoping to not do. Can I assign up to 10 phones as delegates for an ATA and turn off ringing, or can this only be done from a user to another user?

The requirements to run a virtual background without green screen on macos 10.14 and higher is ridiculous, with the i7 cpu requirement. Zoom, which RC meetings is based off, does not have these requirements, so what is with RC code that is so poor forcing the higher requirements.

I'm using the ringcentral embeddable widget using the following code.(function() { var rcs = document.createElement("script"); rcs.src = "https://ringcentral.github.io/ringcentral-embeddable/adapter.js?clientId={client_id}&appServer={app_server}&redirectUri={redirect_uri}"; var rcs0 = document.getElementsByTagName("script")[0]; rcs0.parentNode.insertBefore(rcs, rcs0); if (window.RCAdapter) { window.RCAdapter.setMinimized(false); } })();I want to store the token, refresh token and user id after a successful login. Can someone please help in how can I get the above details if I'm just using the ringcentral widget?

When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected. My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode ONCE to hear multiple calls. Other features like whisper and barge should still be available to use.

Have made some 86 API calls where the requirement is to do 20. The stats show correctly on the dashboard but the "Status and Review" page shows NO API calls made so far. What am I missing ? OR is this a defect in the UI or something else?

Hello,We are using a ring central call service with a webhook subscription. At present, we are getting different types of call log notifications through webhook subscriptions (No Call / Ringing / CallConnected). When any incoming call activity occurs, we are getting call log details through notification from ring central using webhook. Now We would like to get "Missed Call" log details through a webhook subscription.Is there any way to get a "Missed Call" push notification from ring central to webhook?Regards,Keyur

With the system set not to allow users to download video recordings, not even the system administrator can download a recording. It would be helpful to have a setting that allows system administrators to download video and/or call recordings, even when the ability for general users to download recordings is turned off.

Does RingCentral Meetings have the ability to activate Windows' Focus Assist while the meeting is in progress? I have seen that with other software. (E.g. automatically turn on/off 'DND')

I was going to make an outbound call but got this error message - A maximum of 5 web phones could be registered.What does this mean and how do we fix it?

Simple request (capability is available with other vendors): I want customers to be able to both make voice calls and send text messages to my existing 800 #.

We are sending the sms via api and getting the response in some cases{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." } Can anyone please tell the exact reason of this error and how to resolve the issue .

Please update the Unified App to act as a softphone so our staff can answer calls from mobile devices. We are limited to using RingCentral Phone for Windows in order to answer calls to our main line that roll to ring groups sequentially.

Feature request for Salesforce integration - "Unable to identify call queue caller ID on SF integration"Is there a future release date to fix this problem, if not is this in roadmap to be developed at some point?

Hello. Our SMS API quit sending messages. All of our messages are coming back with messagestatus as "Queued" . Please help!

Hi,I am getting "messageStatus": "Queued" all the time, using Production application. How long should messages stay on queued status? The batch size is only 1.