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When RC Meetings and RC Phone were separate applications, I would keep RC Phone closed so that my desktop wouldn't ring, just my phone would on incoming calls. Now that they are combined, I can't keep my desktop from ringing, even when I am in the middle of an RC Meeting. It's extremely annoying and embarrassing to try and figure out how to shut off the call, mute myself, send the call to voicemail, etc. Maybe this is something in settings I can't seem to find?

I'm pretty new to APIs and am having a hard time applying the sms API.Is there a way to simply save variables like RINGCENTRAL_CLIENT_ID in the actual script?Python

We have a need to set the hardphone to ring first, then roll (sequentially) to either the mobile app or the cellphone.  When will this feature be available?

I have moved my app into production and am now getting the subject error. Since it is in production, I am using the main account's password, not the sandbox one. My config is:{"RINGCENTRAL_CLIENTID":"Rwy3VDRaS2qvDvkmtgsGaw","RINGCENTRAL_CLIENTSECRET":"wdRJHQbQR8GfKR_xxxxxx","RINGCENTRAL_SERVER":"https://platform.ringcentral.com","RINGCENTRAL_USERNAME":"+1513794xxxx","RINGCENTRAL_EXTENSION":"101","RINGCENTRAL_PASSWORD":"<YOUR ACCOUNT PASSWORD>"}I can log into the admin portal so I know the password is correct. Am I missing something?

I know in the queue, the caller can send themselves to a message only box (press 5 to leave a message), but can they send themselves to the voice mail for the queue?... so there are not more than one voice box to check?I need an easy way for ALL people in the queue to be able to check and manage the messages that result in the phone queue not being answered... and if a caller doesn't want to wait for an agent to get to the same voice mail

Hello,I am using a SCADA software called ignition that has Jython embedded into it that I can use to do all kinds of scripting like api calls. I'm trying to figure out how to get call logs from ringCentral within ignition using some built in functions from ignition/python ( I tried to simply import the ringCentral python library into the backend of ignition, but one or more of the dependencies of the library is done in C and that doesnt work with Jython). To begin with i've been trying to log in using a post call but am getting an error. Here are some screenshots. I've been trying to get this to work for the better part of a week so any help is appreciated in advance!

Feature request : turning off Always ring for at least 30 seconds before forwarding is completed even if customer is using the RC app mobile

We have a small call center for incoming calls from doctors and nurses that can contain time sensitive requests. Some users are now working from home and share extensions. The setting 'always ring for at least 30 seconds' ends up causing delays in ringing for the people in the office using the actual phones, but we're unable to turn it off permanently because any time someone logs into the app, the setting turns itself back on automatically. Is there an API that can be used to turn off this setting? If we can get this figured out we can at least have this run on a schedule to turn the setting off for all users, or even set up a task that runs the api call when a user logs into an associated computer.

In the curl request, what is the account_name & platform_hostname & how to authenticate each request. For each api request we might need the token, so where do we get that and does the token have a session time out too?

Just notice the "Automatic Call Recording" is no longer activated. We went to Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording, but only see the "on-demanding recording" option. Has ringcentral taken off the "automatic call recording" recently?

We need to track warm transfers and show the linage from the start to the end of a call.it seems (If I am reading these posts correctly) like there is no way currently to do this.https://community.ringcentral.com/questions/7932/call-transferwarm-transfer-linking-calls.html

Hi, i'm under the impression that the old RingCentral Meetings app is being retired soon. Currently I have the old outlook plugin, which allows me to highlight a calendar entry, then hit the schedule meeting button in outlook, and a email opens up with all the relevant info populated, add my recipient and send. Super easy & convenient. What is the new method of scheduling using the new all-in-one application? I'm running both, macos 11.4 & windows 10.thanks in advance for advice provided!

We are an international company with clients around the world. We have direct line and extension setup with Standard Internatinal user role. However, my super admin cannot make international calls. Is this right? It seems to me that Super Admin role should be able to do anything within RC that the account is setup to do.

Why is the UK always left behind when it comes to features implemented years ago for the US and other countries? We've been asking for the ability to send SMS from our UK  Ring Central account for years and nothing happens. Same with local area code dialling. I see Mexico, Australia, China & the US all have this ability, but yet again, NOT the UK.

We are trying to determine if fax to email aligns with our security posture. As seen on RC documentation and inspected in Message Trace we have confirmed outbound faxes are encrypted. This part we are content with. The issue is inbound fax to email from customers/vendors that are using a physical fax machine. Once that fax is sent to RC's address we don't know what happens. Is the document faxes being encrypted before transport to our mail servers? Hopefully someone has the answer or can point to me documentation with the information.Thanks, John

Has anyone figured out how to send Telehealth Video appointments with RingCentral texting? (Without giving away the senders actual phone number...)

Hello, current customer with about 20 users. We have RC integrated with PCRecruiter and while it works as far as letting us dial from PCR and record our actions- the reporting within PCR is not accurate. The reporting needs to show activities as far as outbound calls, inbound calls, connects, no connects, etc. It's very inconsistent across users and time. Any insight would be appreciated! Thanks!

The app in developers.ringcentral.com sandbox met the production publish requirement . However, i get an error if I attempt to publish the app to production "something went wrong. Temproary unavailable. contact customer service". I have been trying to get help from custo

Having more and more users of new Dell laptops saying they cannot use the virtual background. We have plenty of i5 Dells that can use the VB. There must be a graphics drive issue and not a processor issue. I also have an i9 throwing the same error.Is there a list of GPUs that are not compatible?

I had registered my develop account according to the steps, but when I execute node create-team.js, I meet an error like this(I can log in successfully by manual https://app.devtest.ringcentral.com/, account, and password are totally correct ):(node:20414) UnhandledPromiseRejectionWarning: Error: Unauthorized for this grant type.

I'm creating an app to monitor the call queues. What I need to do is display how many inbound waiting calls are on a call queue. Is this possible?I have tried to use subscription to monitor incoming calls of agents. That worked. But if all agents are taking phone calls and then there's an incoming call to the call queue how can I get notified?

Can we apply user templates for desktop phones?

We are trying to RingCentral Embeddable voice app from chrome here:https://developers.ringcentral.com/embeddable-voice.htmlBut not able to login in Sandbox account after adding it as chrome extension

I'm a single operation and don't need and will never use all the internal messaging, tasks, etc. Is there a way we can turn these off so we only see the telephone, text, fax, and video meeting interfaces and don't have to navigate around the others? Also, I'd appreciate being able to dial my desk phone from the app like I used to be able to do.

Can not save out important contacts in the application.