Ask The Community

Please provide an option to disable the call queue voicemail

I'm looking for an API method to change the On Hold Music, but can't find one. Is this possible?

I never set anything up for ring central Salesforce i tried my RC creds and even tried the forgot your password button but i never got and email. I am trying to open a support ticket.

We have several SoundStation IP 6000 phones.When we connect them to a 2960-X switch they do not fully work. The phone will power on, receive an IP via dhcp, but not much after that will happen.  Pinging the IP of the phone has almost 100% packet loss.  I've tried several different interfaces on the 2960-X and get the same result.  Verified that I can connect other devices to these ports and they work without issue.  Another strange thing is a few days ago the phones showed up in 'show cdp neighbor' from the switch.  Now, they do not.Now, if I take that phone to 2960 switch connect it, it will power on and work without issue.I've tried just about every setting I can think of on the 2960-X port to try and make this work but I can't get it to work.Has anyone seen a similar issue like this before?  Know of a solution/work around?Summary....Phones will not work when connected to

Hello,I am getting an error on my webhook subscription.,sub-521 WebHook is not reachable, even though I can see that the webhook is being invoked because it hits the breakpoint inside the if statement shown in attached; see error below that. I get a Status 200 Ok response when I invoke the webhook from PowerShell or Postman. I am using ASP.NET/C#. I've also included the subscription code. Thank you for your help.

Phone displays "Phone User - removed"

I am unable to send a fax. I get this error message: invalid phone number regardless of which fax number I choose. What might be causing the problem?

The analytics page is confusing. Company Numbers - only gives number of inbound calls to number of answered for inbound calls - this includes weekend and off hour.Performance Reports - gives extension only inbound and outbound call numbers, but does not gives the calls answered for inbound and outbound separately.Quality of Service - has filter to separate inbound and outbound calls and indicate which ones are answered or missed. But does not have an option to export the data.The report I'm looking for is...Inbound calls# with the number of inbound calls answered and missedOutbound calls# with the number of Outbound calls answered and missed And be able to select filter for company number, call group, or extension based.

I've installed the PLT Hub application and disabled auto answer. It is still happening ONLY in the RingCentral application. Regular cell phone calls do not auto answer. I even disabled all of the "sensors" on the 5200 and it sill answers calls. It will even answer a new call and disconnect a current call.Thank you!

Hi there,I've been looking thorugh this community and couldn't find a way to promote my guests to a member of company.When I go to a service.ringcentral.com and add user with new email it works fine.But whe I want to do the same with people that are already guests it says 'Unique email required'I even deleted guest account in RingCentral App, but still getting same message.Please advise how can I promote guests in my RingCentral to a members.Thanks in advance.

Hi Team, I was searching for a file shared with me in my RC App but I can't find it through "search". Hope you can also add it through keyword search. Thanks!

We are running an event and a participant is getting error #10082 when the launcher starts going.Resolution for them?

Using Enterprise Edition of SFDCUsing Chrome Version 88.0.4324.182 (Official Build) (x86_64)Using latest RC When attempting to SMS from a button on the Lightning page the button will execute a pop up with the phone number of the contact record, but then nothing happens. Noteworthy, I can successfully SMS using the Phone bar at the bottom of the page. Any suggestions?

can anyone help me with this?

When trying to make a call using the desktop app (windows), it only allow for ''Internal calls only'', but i can make calls just fine using my iphone ...been trying to fix this for days now and i have run over many related topics here but nothing seems to be working for me...So how to slove this?ps: i have the role permission to make calls 

problem when contact name is not filled in when adding a contact to ringcentral unified. Sometimes the contact cannot be found and sometimes the contact be found only through scrolling and not through search.If the contact is found through search the contact profile initials is the area code instead of the company name.PLEASE FIX THESE BUGS IMMEDIATELY IT'S REALLY ANNOYING AND IT MESSES UP MY CONTACT LIST THX!

I want to discontinue my BT line and use RingCentral to take incoming and make outgoing calls. Can I use my existing DECT telephones by using an adapter to connect BT plug into RJ socket on my satellite router?

Hi, Can I attach a pdf to a txt?

I'm looking for a freelance RingCentral API developer to create a system to take missed calls and text messages from RingCentral and post them to a webpage in real time. If this is something you can do, get in touch with me please. Email me at ringcentralapideveloper@underamountain.com Thanks.

I have multiple users reporting that when they make changes or updates to their fax settings on the portal, receive a pop up error stating "JEDI error". I have opened a ticket with RC 8 months ago and have not had any movement on it. I brought it up again this week and was told it was a PKI (Product Known Issue) which has been their cover for not knowing how to fix something. I am about to migrate 700 users to RC Fax from eFax and this is unacceptable. Has anyone else experienced this and if so what have you done to mitigate it?

i can't see to merge a new call into an ongoing one. It's been giving the following errors. Please help!

cx wants to purchase large meetings licenses but plan to give it to non ringcentral users who uses their native application

It is convenient to have some calls announced when answering them (e.g. queue calls, etc.), but then having to press "1" to answer can be inconvenient (such as when driving, when on a headset with no keypad, etc.). It would be nice to be able to speak "yes" or something similar to be able to confirm the call should be answered in addition to being able to press "1" to answer it.

Apparently, changing the Caller ID, for instance, in the Admin Portal does not roll over to the desktop or mobile phone apps. Is this correct? We created and applied a template to all the users , with no override privileges, but they did not appear to take effect on the desktop or mobile phone apps.The main setting we needed was Caller ID so that all our outbound calls show the same number. After two weeks of using RC, we just learned from a client that our outbound number is not our toll free number but, instead, the user's assigned number.So we had each user go into their desktop and mobile phone app to make the change.So my questions are...1. What is the point of the Admin portal settings if they do not get applied to the user's desktop or mobile phone app?2. Do the Admin settings only apply to a physical phone?3. If so, then how do we restrict users from making changes which may be outside what the company mandates?4. Do t

This started happening on both RingCentral app and the glip web page. the indicator of the number of messages that are new is missing. All it does is bold the group or name.