Ask The Community

Please check my case number, and get back to me.Roberta519-837-3242

If a user has unconditional call forwarding turned on, if a user calls from a 4 digit ring central extension, the voicemail is left in the Ring Central voicemail box, not the voicemail box on the extension phone listed under unconditional forwarding.This is an issue for users who don't use app-based mobile phones (and don't use the Ring Central mobile app). Ex. If someone calls that user at their 10 digit number, the voicemail is left on their mobile devices voicemail provider. If someone calls the user at their 4 digit number, the voicemail is left on their Ring Central voicemail box. That means it's possible for the user to miss voicemails, as not all are left on their mobile phone's voicemail provider.Can Ring Central please fix the issue or rename "Unconditional forwarding" something else, as that is not actually accurate. Thanks for the help.

We were Connect First customers who came over to Ring Central Engage Voice when they acquired Connect First. We haven't been able to find out who our Account Manager is. We've been told a few different people by Support but have not been able to reach any of them. I've tried calling Support, open a case, calling Sales, leaving a message on Twitter, emailing folks who we were told was our Account Rep and we haven't been able to reach anyone. We just need to talk to our Account Owner about our account and options, etc. -- Figure i'd try this!

We have call queues setup and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. I assume this is the "Calling Waiting Beeps." Note: This is not the "Call is being recording beeps" because that option is turned off and these beeps only happen when a call is waiting in the queue.Our employees do not use physical phones. They either use the desktop or mobile app.Does anyone know how this can be turned off while still being able to utilize the queue? I had no luck with RC support. Spent over an 90 minutes chatting and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of let's try this to see if it works. Certainly there must be a way to have calls wait in a queue without the beeping. Please let there be; otherwise, what good are the que

A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.

I have faxed things in the past with this system, and since January 28, 2021, the system is hit or miss on sending outgoing faxes. I have multiple documents that are time sensitive that are not going through. I have updated to the newest version, have tried to fax from the portal, tried to fax from the app, etc. Nothing. Any help would be appreciated? In order to check to see if they came through with the recipient, I have to wait on hold for at least 2 hours each time. Very frustrating and not work productive at all. Thoughts?

Hello, My company is growing exponentially and I would like to see if there is somebody that can help me with this feature request on modifying the extension in a bulk. This will help out a lot since we just need to download a copy of our users and edit it and upload it back to ring central, that way we don't have to do one user at a time. This is not available in templates. Case number: 12214666

We have had a call que setup for sometime with two regular users and two limited extensions so we can pickup the inbound calls in the back room. As of today the limited extensions calls are not in the call que and cannot be added. Has anyone else ran into this.

I have a call queue set on rotating but the calls come in based on how long someone has been idle. So if i have a guy who makes a lot of outbound calls he wont get many of these calls because he wont be idle for long. however if I have a lazy person who isn't making many outbound calls and is only working the inbound calls then he will be idle for longer every time and in turn get the bulk of the inbound calls.Id like this to just rotate through people and if someone is one a call it will just skip him and go to the next guy. for example if someone is ext. 101 he gets the first call then ext. 102 gets the next and if ext. 103 is on the call it will just go to the person at 104 and etc..is this possible ?

New Ringcentral account. Callers dial into our main organizational number and enter our IVR menus. Some of the menu options they select will transfer them to an external number. The experience is a bit jarring as they instantly leave our organization (whom they called) and are suddenly speaking to another organization. Is there some way to play a "handoff message" to the caller before they external transfer? E.g. "You pressed 5. Our partner xxx handles that. We will now transfer you to them... stand by..."

The automated outgoing message is mispronouncing my company name. Is there a way to fix that?

There should be a way to transfer a voicemail to another extension from the desktop app and the phone app.

My inbound message that customers hear when they call us gives a little detail about the business. My staff wants a shorter message announcing that the calls are being recorded for quality control purposes for outbound calls because when they are calling someone they want to quickly start talking. Currently, many customers hang up on them because the longer inbound message plays.

If someone has a contact in Ring Central Development, could you please ping them?I have an in house private application that we are using and I need to add Call Control to it. I don't want to take it offline because I am using it. Here's what I need:1. Someone from Ring Central to add Call Control to my application.2. Or someone from Ring Central to promote the clone I made that has call control.Application Name: Cellphone CertifiedPhone Number: 519 697 1675Thank you in advance,Chady

Running this code from my C# program...callOutRequest.from = new MakeCallOutCallerInfoRequestFrom {deviceId = fromDeviceId}; callOutRequest.to = new MakeCallOutCallerInfoRequestTo {phoneNumber = toNum}; CallSession session = await rc.Restapi().Account().Telephony().CallOut().Post(callOutRequest);Resulting in this...Content: { "errors" : [ { "errorCode" : "CMN-101", "message" : "Parameter [phoneNumber] value is invalid" } ] }The "Phone number is a valid, 10 digit phone number". The "device Id" is a 12 digit number taken from my RC account.What's wrong with what I'm doing here?Thanks,Shelby

https://developers.ringcentral.com/guide/notifications/webhooks/quick-startI'm following the guide for webhooks and under getting started theres an example. I can log in but when the program gets to resplatform.post I get an error message 'resplatform is not defined' I have @ringcentral/sdk in my package and I ran npm install ringcentral --saveWhere is resplatform supposed to be defined? Has the devkit removed that function?var http = require('http'); const RingCentral = require('@ringcentral/sdk').SDK RINGCENTRAL_CLIENTID = '<ENTER CLIENT ID>' RINGCENTRAL_CLIENTSECRET = '<ENTER CLIENT SECRET>' RINGCENTRAL_SERVER = 'https://platform.devtest.ringcentral.com' RINGCENTRAL_USERNAME = '<YOUR ACCOUNT PHONE NUMBER>' RING

Hi Devs,It's exciting to be a part of this community. I am building an app that posts two things in real time to a live dashboard.1) Number of Calls waiting in a queue. (Calls yet to be answered)2) Number of Agents available to receive those calls in the queue (agents who are currently not talking to other customers)These entities are circled green below:Both of the functionalities are available in https://analytics.ringcentral.co.uk/live-reports. But I am building an ad-hoc marketing solution for my company that requires a live feed of both of these entities.I want to know if getting both of these is possible in real-time? and is there a GitHub/medium article implement

We just added a new local phone number and a new Cisco 8861 desk phone. I need to configure a PIN for the voicemail. But I'm not seeing that option when I go to Admin Portal > Users > User List > Users with Extensions. I'm Admin on the account. How to get it done? Thanks in advance.

Entered in contacts into the directory and assigned them to a line however it is only showing one name for all lines.

We our concerned that our phone system may have been compromised as we are getting repeated calls from 1-888-391-2911 and the ID of various names of people in our own organization. The calls are being received by at least two people internally. We have blocked the number on the admin console and reported the number to the CRTC (same as FCC in the US). Has anyone else had this happen and if so, were there any steps that were taken to rectify the possible compromise?

I haven't found any information about how to simply forward all calls to my cell phone instead of them going to my "office phone" or "virtual phone number," or whatever it's considered. I am thinking it's not possible because surely it would be one of the first asked question. I'm very confused. I will never use the office number and i have now found out that i have messages from a month ago in the queue. i just want to bypass that number completely - people can call it but it needs to forward to my cell and there when i type in this question, nothing is at all pertinent. I hope i can do that.... thank you. Barry

How do we change the default dial-in number in Video Meeting email invite to show as (Canada - Toronto) instead of (Canada - Montreal)? The email invites are defaulting to Canada - Montreal and I cannot find a way to change it.

We just purchased a Poly x50 system and it is running RC Video. It works great for scheduled meetings but is there a way to allow Glip users to call the RingCentral rooms system? also, is there a way to get the system to show up in the global contacts list. from testing it wont show up until you attend a meeting that involves the system.

Is there a way to have ringcentral silence itself based on my outlook/teams availability? ...so I don't get calls while I'm on a teams meeting call?

I have a user who picks up her department's main extension/number on her extension. She has it setup as a presence and the department number is also set to forward to her RC number. When the department number is called her physical phone rings like normal, but her cell and desktop apps don't ring. She can see the call history of the call coming in for the department number in her app call history, but it never rings to give her a chance to pick it up. If I ring an unused call queue that she is a part of or her direct extension then it rings her apps correctly. I did notice that her user profile didn't have the softphone device linked to her account even though she is logged in and using the apps. Is it possible that the "missing" softphone entry is causing this problem?