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One of our users of the RingCentral Phone for Desktop app always has a red font show for the audio conference links in her invites (see example below). We have uninstalled and re-installed the latest app version a few times over the last few months. I've tried to figure out what it could be but can't seem to pinpoint it. It does not seem to be coming from the app, but what setting would cause that to happen in the app invite?TIA!KarinExample:Please join the RingCentral conference. The Conference will start immediately. Dial-In Number: United States, Philadelphia, PA +1 (267) 9304000 Participant Access: 222 843 292 To j

I have some users in Mexico that tell me that they can't make calls to Mexican toll free numbers. Is there something special that needs to be dialed to do this?

Hello, my credit union recently switched over to RingCentral. I am a Tech specialist and was asked a question about voicemail. Currently, our contact center can not transfer calls straight to someone's voicemail. Is there a setting or policy I can change so they are able to?

1. The call history shows but phone does not ring.2. There is no option to toggle "Accept Queue Calls" on or off where it normally would be in the app.3. I have attempted to changed the incoming call settings to make it work but any change made only seems to affect direct calls to my extension.

This question was apparently asked a long time ago without any response so I am going to post it again. Is there a way to set up a line to go straight to voicemail when a new call comes in and the user is already on a call?

I recently was told to uninstal my RC PHONE desktop app and install the newer RC Classic app. When I did this, by contacts did not merge. I had dozens of business phone and fax numbers saved that did not merge. Can the old contacts with names and faxes please be merged?Thank you.

Hello,I would like all incoming business calls to simply hear our greeting and leave a message. As simple as it is, I cannot find straight answers on how to do this!

I had a user host a webinar but accidentally recorded it locally versus using the cloud recording option. Is there a way to move it to their RingCentral cloud storage so they can share it with webinar participants?

We are new to RingCentral. We have 65 phones at one of our locations in a 7 story building. We need to be able to page all phones at one time. We are told we can only page up to 25. Is there a way to expand this to all 65?

is it possible to do 100 participants on paging it sucks you can only page 25 people

Scheduled meetings do not display in the new RingCentral Desktop App, as we cannot link to Office 365 or Google Services having Onsite Exchange and Local Outlook 2016.RC-Meetings displays Scheduled meetings correctly in the App as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section of the RC Desktop App and then if you want to Integrate with Microsoft/Google, that takes over.The native functionality is essential.

Where can we reset the voicemail pin which was once set!

Restricting users to change caller ID from the app.

All of a sudden, incoming calls are going straight to voicemail without DND being enabled. The calls go to voicemail for a few seconds and then the line starts ringing even if the incoming call has hung up.... HELP! the boss is out of town.... lol

Hi thereI am extremely new to this forum. I have signed up to the sandbox environment and wish to create some raw JSON to firstly "pass" a given telephone number and then to receive a response back with all the call recordings/call log list based on that telephone number. I have worked with raw JSON before but after extensive reading in the documentation I cannot see how to get started with the API. I want to use password flow authentication because I have solely created a CRM application (server-side application in the cloud) which will be doing the processing work, as opposed to a physical user. Ultimately all I want to do is allow my CRM application automatic"permission" to access the API and access the call recordings/log by passing the API a telephone number so I can then see the individual call recording IDs for that telephone number so ultimately a user in my CRM can play a call recording. I believe the POST URL I need to acces

Hello,By using https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/device to retrieve all the account devices, I don't see the "type:hardphone" which I am looking for in particular as I will use their device IDs in other API calls.however, If I use https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~ it returns the associated hardphones and softphones for this extension.Any idea on how to retrieve all the (devices ID) for hard-phones in the account?Regards,Ahmed

In the Chromebook extension, please give me the ability for my assistant to schedule my meetings. Right now, I can't see the meetings that she schedules for me because she has to use RC Meetings or RC video since she uses Windows.

On my chromebook,it doesn't allow me to see everybody in the meeting at once,I have to swipe right.How can I fix this?

Time zone and hours of operation are correct and app shows Online/Available. What is going on?

I am using RingCentral Office Standard. I would expect to be able to go into the online admin portal and control the outgoing caller ID via Users --> User List --> Users with Extensions, select a user and then administer their outgoing caller ID.But I don't see any such capability, the user's outgoing caller ID is always set to the main corporate number. Am I looking in the wrong place?

We have no access to modem or router in our back office. What is your suggestion? If I get an extender that plugs into the wall, can I plug the ethernet phone into that?

Hi RingCentral Community!We have a need to allow a Employee B to cover for Employee A while they are out on medical leave.We need all calls and voicemail destined for Employee A to end up with Employee B for a certain amount of time. Since Employee B is working from home and does not have the ability to have their Polycom phone with them, they need to use the Apps (both desktop and mobile). As I understand it, RC cannot forward calls to the apps directly (seems odd) so we need to set up a call queue for Employee B. I have done this and created a custom rule but just cannot get it to work.Calls made to Employee A do go to the Employee B Call Queue but the voicemails are left in the Call Queue voicemail and no notifications go out.

I have a problem where when answering with a headset the caller hears them self but the recipient does not hear the echo. It makes it hard for the caller to speak because they have to speak over their own echo.

I've been researching on how to access the logs for RingCentral for a while now and I'm having a bit of trouble. Essentially, I want to use a file on our web server to call the API and fetch all the records for every user (not just the owner account that I have the credentials set up on). Afterwards, I plan to store them in our database but I don't think I'll have issues there. From the link below, and other alternatives I've tried (Zapier), it appears that I need the username, password, and extension to get all this information collectively. Is there a way to get this information without requiring all users' passwords?https://developers.ringcentral.com/guide/voice/call-log/reading-call-log#php