Ask The Community

It is possible to host multiple meetings at one time in Zoom, which I see RingCentral is licensing, however there is no option on RingCentral's side to host multiple meetings for extension. This would be a very useful feature for my client at least. Thank you

We want to turn on the giphy feature, however, when we set the rating to "G" we still see a lot of inappropriate gifs. Is anyone else experiencing this? Its especially related around animated gifs.

When I'm in RingCentral Meetings and have my video camera turned off, a profile picture is displayed as a default. I'd like to remove/change that photo... How?

With the newer version of Ring Central app, the developing team also included to show time stamps on every text that you send or receive. Which is annoying at times because me and my coworker text a lot for business and on my phone screen it only shows 3-4 msgs and 8 time stamps when those msgs were texted which is basically the same time i.e. less than within a min texting time.So ideally like how iPhone's iMessage has a feature of hiding the time stamp and slide left on the text message to see what time it was recd or sent will save a lot of space on screen for back in forth texters like me. If we cannot have the feature like iMessage , we can always go back to the previous texting time stamp patterns.To be honest - its the most annoying thing to see time stamps more than texts their(highlighted with red lines) - for more clarifications I've attached a text snapshot between 2 co-workers.

Need to have the ability to save entire text / SMS conversations.As a business, I need to be able to record entire conversations that I have with my customers. Heck, I'd be happy with being able to go to the web app, click a few buttons and save each conversation of interest manually and separately. But even this simple work around isn't there.

We have two different extension at a branch location that would like the two phones to ring at the same time.

We use this app on a Windows PC and when an incoming call comes in we use the Execute Command option to pull up a browser window with the client information in our service side POS software. It works great, but every time the app updates or the computer is restarted I have to go in to the Ring Central Phone App and reenter the command line. Is there a way to get it to save so that I don't have to always go in and reenter it every few days?

If we get voicemail in our phone and if I am not currently on my RC desktop, is there any way to get the voicemail from my RC number?I know voicemail can be get from calling phone number, but I am sure with RC numbers. What process need to follow to check all my voicemail without getting into desktop app ?

Hello,Add user password expiration for Office license account type.Thank you,Jeff

Sent an invite to a potential user. User did not activate. We no longer want the user activated, but user shows up in contact list with only option "Re-Invite". How do I remove the unwanted user from the contact list?

Hi, api wizards!I've worked with OAuth2 to facilitate authentication with dozens of api's in PHP (ver 5.2 through 7.3), however, there seem to be some differences with how RingCentral uses OAuth and I'm struggling to get authentication to work.I can't seem to identify how to specify permissions. Normally they're expressly listed in the authorize call. Are they implied by the user credentials in this case or am I missing how to set that request?API docs give a longer than usual list of parameters as form data parameters but specify that the auth request is to be a GET action, no POST parameters allowed...so I'm confused by that.One of my attempts in Postman returned the message, "No redirect uri is registered for the client". Is there a place that the uri might be specified first (before the auth call, possibly in the app...sandbox in this case) and I'm missing it?Speaking of Postman,

I want to be able to use RingCentral to put a button on the Mobile Version Only of my website and when the visitor clicks the button it will open their text message field, auto populate the # where the message should go to and them be able to send the message to me via text message. Has anyone done this yet? Have the code for how to accomplish this?

While trying out the API in the developers section of "Try It Out", I am trying the "Update Call Handling Rules". What is it that I need to do to not get the following error "Feature is not available for current account EditCallQueueRoutingOptions". Basically I am trying to use the API to update the unconditional forwarding phone number. I noticed there is a feature flag called "EditExtensionAnsweringRules". Not sure if that has something to do with it, and either way is there some place I need to add this feature?

When I signed up to get my fax number, it said that I would be able to put my signature on faxed documents, but I can't find this feature anywhere. Can you please explain how I can do that? Thanks

Hi,I've got two robocaller monkeys on my back, been spamming me every 2-20 minutes for the past day now. I've manually blocked their numbers, but they're still able to leave voicemails. Is there ANY way (ideally from the iOS app) that these callers can be completely blocked from both calls and leaving voicemails? Thank you!

RingCentral is here to make sure our developers have the tools and resources to ensure their success. One such resource we commit to providing all developers with free of charge is a “Developer Sandbox.” A sandbox is a RingCentral account that is completely distinct and separate from your main account that your company uses to power its communications. We provide a sandbox account to developers so that they can build and test their apps and integrations without fear of interfering with the operations of their paid production account. Sandbox accounts however cost money to maintain and operate. Therefore, unless developers are actively using and getting value from their sandbox, we will deactivate them in order to make them available to others. If you have been alerted to the potential of having your sandbox account deactivated, here are some things you should know and answers to many of the questions many of you may have. Q/ How

Is there a "key" for us to use outlining what the different "results" are in the detailed call log for tracking a call?

Is there a way to sync our hubspot contacts with Ringcentral? I though we could do it with zapier but it doesn't look to be the case, hopefully I am overlooking something?

Hello,For some reason, I am not getting voicemails in the RingCentral app or website. They are coming through my work email in Outlook. I'd rather be able to listen to the voicemails in the app. How can I fix this?Thank you!

We need to forward all inbound calls that normally go to our front desk to another extension for 2 weeks. I have tried to do this, but the IVR keeps playing instead of the call being forwarded to the temporary extension.

how do we implement number masking automatically using node js?

Hi there! I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app. Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link. Generally, I am looking for a few more notification control options over the Teams Chat application so that we may integrate it into our daily safety check in system. A system like this require fairly specific notification requirements thus my email to you :)

There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions. Is there a way for me to drop the call into an extension that will show the person that it's a transferred call with someone else on the line vs. just me calling? I want our employees to know if there's a customer on the other line waiting or if it's just another co-worker calling them.

I've re-downloaded the app and downloaded. I'm using the mobile as well as the desktop app, every-time I go to changing the presences it doesn't allow me to change it and if it does it reverts back to busy/offline.

Why do we get error messages when trying to open a support case with Ring Central? We need support and can't even get a chat started without being able to log in. We can log into our RingCentral applications just fine, but NOT support.