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I have a US account, only ever used for faxing. Tried to send a fax yesterday, the desktop app and the web app did not give me the compose fax option. Can see old faxes, but no way to create a new one. Even tried fax to email and it gave me this message "The fax you submitted on Tuesday, June 30, 2020 at 12:55 PM could not be sent because your account doesn't have fax sending capabilities. If you would like to use this functionality, please upgrade your account and resubmit your fax or contact our customer support." Can anyone help? Was supposed to get a call back yesterday according to support but haven't heard anything

Chat contact made to resolve repeated spam/hack of voicemail service with no response. The email referred for xyz has not responded either. How can we have the repeated charges removed from the client's account and receive reassurance that this will not reoccur?

Assuming the compliance officer has full permissions, what would be the most efficient way?

Android cell phone on Verizon WirelessRingCentral Office Standard PlanFor either the RC Phone app or the Ring Central app (I'm honestly not sure why there are 2 apps?), how can you force all incoming calls to come through the standard carrier voice network, and not utilize VOIP? VOIP can be inconsistent when driving on the road, and Verizon has a strong network for voice. So I would much rather use my carrier's standard voice network/carrier minutes for all incoming and outgoing calls, and totally skip the VOIP option all together.In the RingCentral app, there is a setting for outbound calls "Use Only Carrier Minutes" which is great. But this only affects outbound calls, not inbound calls.In RC Phone, when I click to turn off the "Data (VoIP) Calling" setting, incoming calls no longer ring my phone, and I just get a missed call notification.In my testing, I was able to successfully receive multiple incoming calls via my carrier's standard voice network (

Hi,I have not been able to use the gifs, both with the Classic and the New RingCentral Desktop App.For Classic, I get "

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-schemeHere is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-clozeThese two lines of code need to work with the RC App STAT! Making phone calls: rcmobile://call?number=Texting: rcmobile://sms?number={value}&type=new

How can the new RingCentral app be forced to launch at startup? I don't see the toggle switch (that is available in RingCentral Phone) in this new app. Thank you.

We don't always receive the recorded voicemail message in email, only the text. They were coming through fine but have now stopped.

It is possible to use the Android app to test calls in developer mode?If so, please share how.Thanks in advance.

We have integrated Okta in our environment and using for RingCentral. However, agents are still using separate authentication for Max Agent (Nice). We would like everything to go through Okta.

Can we send RC Fax from our email id to a RC number?

Can someone say what are the fax sending status available on call log if there is a sending error? How long it takes to expire the message if sending is failed even after retry?

I have set up webhooks and I am receiving almost everything I need, call activity, presence, webhook expiry etcBut.. I dont seem to be able to get a notification of when a RingCentral Softphone Logout or Login happens.. what do I need to be subscribing to in order to receive that notification

Change users' Do not disturb setting as admin.

I am trying to make call using webRTC and this message is thrown. Do I need to import the getStats lib? If I do then why does it not mention in the ringcentral webphone documentation on github?

I'm using MY PHONE. Not one supplied by my employer. I have zero interest in the app having access to my dialer, contacts, or texts. VOIP (whether cell or wifi data) should be able to provide a self-contained system to do that without interfering or needing access to my contacts, my text messages in the native or other apps.If it is WORK communication it should reside in the app, or my work CRM, not in my phone.When I installed the new Ring Central it absolutely interfered with texts SELECTIVELY!! IT prevented my sending my own email to my friend inside a text in my Google Messenger app on a Samsung Galaxy S8...thus it was examining my outgoing texts and interfering with them. I have proof of this from screen shots where what I sent wasn't received. As soon as I uninstalled the RC App it functioned normally. Obviously, that doesn't bode well for confidence in an app, or the company behind it. Once you break trust, it is hard to recapture.I've noticed no such problem wit

With the recent updates you have made to your phone and desktop apps surrounding the SMS/texting functionality, all of the features that we needed and loved about the apps were removed. You can no longer mark as unread, visibility, search functionality and location, meaning where you have to go to text from, are all harder to find, get to and respond with, and MOST IMPORTANTLY, one of the best features that was removed was your ability to archive or "close the conversation". Due to the loss of functionality with your texting you have made it extremely difficult for our teams to use the app effectively and therefore we are having to look for other solutions to meet our needs. There is already a lot of missing functionality over some other providers, such as shared/departmental texting/sms. and now, other then statistical data etc, google voice has more functionality. Is there a way to revert back to the old versions?

Hi, we have a set of users managing a Tech Support number while the usual reps are 'off'. We have rules set up for different members of the team to receive the calls at different periods through the day but if they cannot answer it goes to the personal voicemail of that person rather than the tech support one. Is there a way to ensure that anyone ringing in to the tech support number is always getting the tech support voicemail?

I've downloaded and installed the latest RingCentral app (version 20.2.31.176) for Windows 10. There doesn't seem to be an option, anywhere, where I can configure this app to start when I log in to Windows. RingCentral classic has this option.Can you please tell me where I can set this, or do I have to copy a shortcut of this into my 'startup' folder in my start menu?

If a company wants to adopt Salesforce to optimize business flows its critical to think over many points to receive positive end-product. Once an CEO chose to adopt it it would be beneficial to to create the strategy and divide the course of work into smaller tasks Lets have a look at the tricks which will make the process smoother.Set up the end goal. This will contribute to the right strategy and act accordingly. A business owner cannot take care of all the nuances so the executives should realize the cases where Salesforce may help.Optimize the expenses. Choose how many users may call for the Salesforce accounts as this influences the final price. In most cases logins need to be provided for just specialists who interact with the clients information. Choose the correct Salesforce product, as well as the add-ons to make sure that you get what you need. Besides that, estimate the efforts of required in the process.Recruit professionals. Selecting qualified Salesforce administrators is

How can be user's time zone be changed or modified by API. Any way to access the time zone?

any api in Ringcentral there which can be used to send emails along with text messages using smtp protocols

Will the softphone or desktop app work in Remote desktop situation?

I set up a WebHook and that is working fine, and I set up a Renewal Event Filter when creating the subscription./restapi/v1.0/subscription/~?threshold=15&interval=5I receive the first webhook call with this as the event, but I dont understand what the documentation means about a Put to the webhook endpointI can of course call Renew the normal way but that doesnt seem to cause subsequent calls to the webhook with the expiration eventUpdate & Renew a WebhookTo update a webhook, make a PUT call to the webhook endpoint with the required event filters specified in the request body. Each PUT call, either sent with the event filters or with an empty body, automatically renews the subscription, updating its expiration time.The renew a webhook, you can also make a POST call to the subscription renew endpoint.

RecordingID not coming for some calls in the CallLog API's and embedded widget app as well.Embedded widget - window.phone.callshistory object - RecordingID for some calls not coming.