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1. Account type : U.S Account 2. A brief description of the business.: Large private University with 10,000+ enrollment 3. A high level description of the product or feature being requested: The ability to retain the originating callerID when doing a blind transfer to a external number 4. A typical use case scenario explaining how your business would use the feature: External caller calls a receptionist. That receptionist then needs to transfer the caller to a digital line number or external number such as a cell phone. The original caller number needs to be passed when initiating a blind transfer for documentation/visibility purposes. 5. Benefit of such feature: This feature allows the receiving party of the blind transfer the ability to know who is calling. 6. Number of Users and/or Digital Lines: 2,000+

When I join a meeting by clicking on a link and have Safari as my default browser, it opens the meeting but downloads a new installer package every time.I had issues with Safari before, but it was fixed shortly after I posted this issue:https://community.ringcentral.com/ringcentral/topics/cant-join-meetings-via-url-with-safari-as-defau...Here is a video that shows exactly what's happening:https://youtu.be/d6AE03TLGGk

My users recently reported (and I confirmed with my own testing) that RC Phone and RingCentral are now allowing calls through during an active RingCentral Meeting session. This previously wasn't the case, and I have been told by RingCentral support that this is an intended "enhancement". Has anyone found a workaround, besides setting yourself to DND?For the RingCentral staff: if this is truly an intended enhancement, I recommend reversing that decision. Being in a RingCentral Meeting (at least in a business setting) generally means you don't want to be disturbed unless it's important. And for situations that are so important that it can't wait for the meeting to be over, there are usually other methods of reaching someone, such as a cell phone.

Description: We have a VVX 411 that we purchased from RC. We use a VVX D60 cordless phone as a slave to the desk phone. This cordless used to work and then quit. I ordered a new phone and the same problem persisted. I switched phone carriers and the cordless paired with the VVX 411 with no problem. Since we switched back to RC the base unit for the D60 will not pair again. It seems obvious now that the unit works but there is a glitch in the RC encoding that will not allow it to pair. This is 100% a RC problem on the development side.

I have been using Ring Central for about a year. Just last week, I started to have a problem with it. When I click on a ring central meeting link, it takes me to the launch page, but the application will not launch. I try to download and run ring central meetings, but it still will not launch. When I try to join via browser, I get an error message stating that the meeting has not started, despite me being the host.To resolve this, I tried the resolution that is listed in the support documentation, allowing all cookies, and adding Ring Central in Allow all cookies. This has not helped. I have tested this in Chrome, and FireFox.

I'm trying to create a dashboard for our company using some KPIs from RingCentral's analytics page. On that page, I'm able to get an "Answered" count and percent for each of the extensions I need to work with.Good news: when I fetch the call logs using the company call logs endpoint, I'm able to find the target extensions in the call legs with the "Detailed" view.However, when I compare the counts from the API with those in analytics, there is some variation. Here are the Oct MTD counts for two extensions:api "Accepted"api totalanalytics "Answered"analytics total2238238222392418

Hello. Is there any documentation for https://api.influitive.com API, how to log in, and use this API? I want to create my application to work with https://hub.gamechanging.dev/.

Can anyone confirm Bulk text message can be tested in Sandbox environment?

What is the default password when using Ring Central sandbox through SSO credentials? I can't seem to reset my sandbox password either.

A few of my users have had an issue where they get an alert that automatic call recording has been enabled for a call queue. The issue is that no admin on our side has made any changes in RingCentral. This issue has occurred twice in the past 3 months. When I call RingCentral support they can't find why this occurred and mentioned there is a feature request to allow auditing on call queues so that they can track the cause of it.

I am under the impression that support for SMS A2P 10DLC is not yet fully rolled out across all telecom providers. How is RingCentral supporting this right now without full rollout across all telecom providers?

How to change service plan?

A law office customer of mine nees to pull texts from a users account. Is there a way to export them for use in court?

I'm attempting to implement 3-legged OAuth and I saw a post from 3 years ago stating the Authorization Code expire time is 5 minutes. Has this changed since then? It seems to be much shorter as by the time I copy/paste my authorization code into my app (after about 5-10 seconds), I get an error "Authorization Code is Expired".I'm implementing a desktop application but the authorization code request is done via a web page, so I was thinking of having the user authenticate and then copy/paste the auth code into the desktop app which then requests a token.Please let me know if I need to change my approach due to the expire time.Thanks!

I want to use High Volume SMS. We have been told that our phone number is enabled for this. However, when I try to use it from the endpoint explorer (https://developers.ringcentral.com/api-reference/High-Volume-SMS/createA2PSMS) I always get this error:{"errorCode" : "InsufficientPermissions","message" : "In order to call this API endpoint, application needs to have [A2PSMS] permission","errors" : [ {"errorCode" : "CMN-401","message" : "In order to call this API endpoint, application needs to have [A2PSMS] permission","permissionName" : "A2PSMS"} ],"permissionName" : "A2PSMS"

I was testing Fax and scheduled fax from desktop apps. Where can I see the scheduled fax and those scheduled fax status and check the pending ones?

hi, can you add an option for customers to replay the voicemail before they hang up?

My boss is wanting to know if there is a way to stop people from texting our Ring Central phone number? It's not that I can't receive the messages and forward them to her through email, she just doesn't want people sending text messages to the office number.If there's not a way to stop people from texting, is there a way to send an auto-reply to texters saying "Message undeliverable" or something?

This is an Idea on behalf of our customer Matt Whitfield wanted to have the ability to create Call Handling Template that will allow to Automatically Enable the Desphone under Call Handling and forwarding of the user once the Template was Applied. Also looking in the future to have the Template function as seperate for custom rule

Hi,We are facing an issue - missing call data like duration etc after the call is ended. We are suggested by RC to get the data from phone.callHistory.calls after the call is ended.I like to know when will [event/component/function] the call data be updated to phone.callHistory.calls after the call is ended and in which component/event/function I need to fetch the detail.note: As per my analysis, the data is updated after "webphone.onCallEnd" & near to the case statement "case 'rc-call-end-notify':" in event "_onMessage" in component "Adapter". However, in the "_onMessage" I could not able to access the "phone" [could not fetch the data].Anyone/@Embbnux Ji Please advise.ThanksJohn Gladson Moses

Following is our subscription id - 0a84e146-ca2b-4577-9d49-e784a8cdc1e3. When we try to renew it from our code, it throws a 404 error. We are able to renew it from the API reference page.Following is our code.try { using (RestClient rc = new RestClient("tOwXT1UcSMOKodEO6-PCFw" , RINGCENTRAL_CLIENTSECRET , true)) { TokenInfo token = await rc.Authorize("+16822823056" , RINGCENTRAL_EXTENSION , RINGCENTRAL_PASSWORD); if (rc.token.access_token.Length > 0) { subscriptionInfo = await rc.Restapi() .Subscription("0a84e146-ca2b-4577-9d49-e784a8cdc1e3&

We have Multi-Site enabled for our several branch locations and most have a local IT admin. For security reasons they are not SuperAdmins. However, we still give them certain permissions to update user extension settings and groups. We have done this by giving them the User Management role permissions and limiting the site to only their site. However, these permissions do not seems to apply to paging groups. If I remove the site restriction, they can see all sites and then they can add or remove extensions as needed to the paging group. But when restricted again to only their site, they get an error: "Mailbox has no permission to this action."After working with RC support for several weeks, they suggested I submit a feature request for this.

I am trying to build an application over the apis ringcentral provides.Is there any api available that can update existing users details as admin like updating names, emails etc?

I have a need to copy a fairly long text string (over multiple days). I know I can copy each individual text, but that's very time consuming. I can also do a screen shot, but again, that's almost as time-consuming. Is there a better alternative? I use the desktop version of RC...NOT the new "app". Also, running Windows 10.Thanks.

I am trying to add RingCentral as SIP provider in SIPSorcery. Below are my RingCentral configurations.SIP Domain: sip.devtest.ringcentral.com:5060 Outbound Proxy: sip101.devtest.ringcentral.com:5090 User Name: <<my_username>> Password: <<my_password>> Authorization ID: <<my_authorization_id>>When I am trying to connect Ringcentral through SIPSorcery, I am getting 403 Forbidden access error. below are the detailed error logs.[11:46:36 DBG] CreateRtpSocket attempting to create and bind RTP socket(s) on [::]:0. [11:46:36 DBG] CreateBoundUdpSocket attempting to create and bind UDP socket(s) on [::]:0. [11:46:36 DBG] CreateBoundUdpSocket even port required, closing socket on [::]:63719 and retrying on 63720. [11:46:36 DBG] CreateBoundUdpSocket attempting to create and bind UDP socket(s) on [::]:63721. [11:46:36 DBG] CreateBoundUdpSocket successfully bound on [::]:63721, dual mode True. [11:46:36 DBG] Successfully bound RT