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After the update this morning, internal company contacts are missing for all users, with the exception of the user itself. Is this a known issue yet? Seems like one other user was blocked from downloading the update. Wondering if it is related to a patch being worked on?

When I place a call out there is a huge (15 seconds or more) delay from when I speak and when the other person hears what I've said. This problem began when I got the iphone pro ios 13.2.2 How do I solve this?

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

I am trying to use Subscription API to get the call duration of the current ongoing call. But I didn't found much about this API in API Explorer. Can anyone please explain me this API in details and how to get call details using ongoing calls "sessionId"?Thanks!

I am not able to find API to delete call recordings. One of my customers does not want data to be in multiple clouds - customer requests to download the recording into our cloud and remove recordings from RingCentralCloud.

Which database does RingCentral use to store the call details? RDBMS or NoSQL ?

Hi,I am new and exploring ringCentral. I want to check if we can restrict or block a contact a number so that it cannot call or message us?How can we block a contact number from all the extension?

Hi,I am struggling to figure it out. Among all the apis out there is there really an api available that can create a new contact?Creating a new contact with api will automate the process and add someone as a contact in address book . I am not able to find may be I am missing.

I wish to know while using sms api of rc do we restrict our text messages to a certain character limit?Didn't find anything like that. What is the size it restricts?

I want to be able to dial another room direct. We're setting up multiple locations with Rooms. I want the CEO to be able to pick up the controller and 'dial' another Room - Is this not possible. Sending invites is fine, but why can't I just create a direct connection?

I've followed this ringcentral tutorial to receive call events when a call is placed but it's not firing events at all when comes in

We want to start rc services like sms, fax from javascript for our web application. We are looking use javascript sdk to start with. We will test how it works sending msg and attachments from our web apps.Any good pointer, reference or sample we can start with? A good example of using javascript for fax or sms will be helpful.

I am looking some examples or reference support for sending pager message with C# code.Can someone help to start with any reference.

I have 60 phone numbers across the country. The number of robocalls I am receiving is out of control. More than 90 out of every 100 incoming calls is a robocall. Over 120/day. You can see from my Call Log- every call under 13 seconds is a robocall/telemarketer. I'm beginning to wonder if they are blocking my real customers from calling in or having my customer incoming calls routed to their robo centers. My incoming customer calls have from 150/day to less than 20/day. It's about to shut down my business.It may not be a RingCentral problem but does anyone have any ideas how calls may not even be getting to RingCentral?I have been told that sometimes local telecom provider systems unport phone numbers automatically & they have to be re-verified but I don't know if it's true. There has to be a reason why a phone # goes from 250-300 calls/mo to 25/mo. Multiply this times 60 & you can see the problem. Robocalls don't have a problem getting thru & usually han

Starting on Friday August 23rd 2019 the faxes we are sending through the API are intermittenty being recieved distorted and unreadable. It is as if they are squished to half size or less (but only vertically). It is happening to many different fax numbers we send to. Understandably people are getting upset. Any suggestions? We have not changed the way we send the faxes and I can see the PDF files in the SENT messages look correct.

Hi there we have Ring Central Phones installed and have just had Kuando Busylights attached. Is there anyway that we can hear the ringtones that we have downloaded into the Ring Central Phone App play through the Kuando or are we stuck with the limited choice on the busylight?

1. U.S2. Finance3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.4. Security purposes5. Security6. 50 -100

Hi!Is this possible, using the API, to have an email notification sent on outbound fax reception or failure?It does not look like it but maybe I am wrong.Thank you and have a nice day,Nick

Hi!I have to send faxes through RingCentral for two of the company I work for legacy applications.For one of them, I have to report back to the applicatiom, using a pretty weird mechanism, if the faxes were sent properly.Those applications only send faxes to one recipient at a time so it looks like my best bet to get the most precise fax status and error message would be to look at "messageStatus" and "faxErrorCode" under "to".hI am not sure how to interpret those statuses though and if any of them, besides "Queued" are temporary statuses or final ones...According to the doc "messageStatus" can take the following values:Queued, Sent, Delivered, DeliveryFailed, SendingFailed, ReceivedNow Queued is obviously a temporary status but what about the others. Can the same fax go from DeliveryFailed to Delivered after RingCentral retries to send the faxes.What about Sent, does it mean the same thing as Delivered or Received?The doc only seems to

For the last few weeks, we re experiencing a LOT of dropped calls from RingCentral Polycom phones. So far, RC does not have a response. Has anyone else seen a spike in dropped calls recently ?

We have a message-only extension set up to receive after hour calls. It is configured to send a notification by both Email and SMS whenever a voicemail is left. This works fine most of the time.Occasionally we get only the email, but not the SMS notification, and it seems to be only when the voicemail is empty. Is this behavior by design?This is not a big problem since it only seems to happen when the voicemail is empty, but we wanted to make sure that's the only time it fails to send the SMS message. I tried to reproduce the behavior by calling and hanging up without leaving a voicemail but it always send both notifications in my testing.We are a very small company in the US with less than 15 extensions and a very simple setup.

Good afternoon! Our team is kicking around the thought of using Glip to communicate throughout our organization. I installed the Outlook plugin (Outlook2016) which seems to be working perfect except for a pretty hefty delay delivering (instant) messages. Sometimes it might send right away but the longest we have seen was as long as 15 minutes. Wondering if this is a known issue or something we may be able to configure differently to help? Thank you, Nick

I'm unable to launch the RingCentral Phone application on my MacOS with Catalina (10.15.1). The MacOS says that it can not verify security and that the App needs to be updated. Is there a work around for this?The error message I get says, "RingCentral can't be opened because Apple cannot check it for malicious software. The software needs to be update. Contact the developer for more information."

Hi, I am trying to fax to Thailand, but it says "Failed - Prohibited destination". What causes the error and how do I fix it? Maybe there is an international fax feature or billing I have to turn on? Thanks.