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We are changing our company name and are getting a new website domain along with new a new email domain.How do I change the stand-alone Glip to our new email domain and also change individual users' email addresses?

I need to help others find their fax number as well. Where can I find this?

Customers call us and give their name at the prompt. Why am I no longer able to hear that voice prompt when I pick up the call using the mobile app? And why isn't their name prompt recorded on Call Recording with the rest of the call?I used to hear the name prompt before accepting the call. I don't anymore...

Hi I want to create a WPF Application with C# where I need to integrate RingCentral API. Please suggest the process for the same.

I am using the RingCentral.net C CallLog API with admin account. I do get call logs for all users but only getting 100 rows. I tried different dates in datefrom param. I do see data for the different dates but only 100 rows each time. is there page setting that will give me all data? Do i need to loop through the pages to get all data for the 90 days? There is no mention in the documentation other than to set dateFrom. ThanksHere's the codeRestClient rc = new RestClient("client_id", "client_secret", true);await rc.Authorize("Admin phone", "admin ext id", "password");var parameters = new ReadCompanyCallLogParameters();parameters.view = "Detailed";parameters.dateFrom = "2019-06-01T00:00:00.000Z";parameters.dateTo = "2019-06-10T00:00:00.000Z";var resp = await rc.

When will RingCentral allow MMS messages to go to personal contacts, and the personal contacts in the thread be able to see the message and who is in the group? And be able to respond to the entire group. It will be nice to be able to message a group (from personal contacts) and be able to get responses streamed into the same thread for each person in the group to see.

Hello - I am somewhat new to the system. I have been able to generate a report on transferred calls but it only shows me who the call went to. I would like to know where the call came from (what skill and agent). Anyone already do this?

Q: What is the maximum number of members I can have in a Call Queue?

I have the Plantronics V5200 Bluetooth headset, I have my MAC app RingCentral setup to integrate with it. I get calls on my MAC and when I try to answer with the headset it does nothing, online it says I should be able to answer, hangup and mute calls. The only way to answer calls is to press "Answer" on the app. Am I missing something? I have the Plantronics Hub installed and it sees my device as a PC connection only since I can't get it to see it in Bluetooth. Any one get this working? Thanks

I have 10 local numbers and 2 toll free numbers. From my android app, I can select from which number I want to place an outbound call and done. The question is:I have a cisco 8861(Desktop) and I see the 10 lights green and all of them are as one name or yet. My concern is how can I set up in a way that I will know from which local number will I place the outbound call since all caller ID are on the same name.Also, how can I create or edit each number with a different caller id? Perhaps this would solve it..... Having too much fun a night before the holliday!tks,

Client coming from a Lifesize system...where they opened up LifeSize, chose their second Lifesize conf room and clicked a button to connect. So simple. Can RC Rooms do that?

number of callers waiting exceeds

Call Forwarding

Glip started to act weird beginning of the last week. I have contacted RC support via phone but they're unable to resolve the issues. It has been more than a week now.One of our colleagues accidentally created a duplicated account on RC which caused conflict between or main company account on Glip. (We had the same issue last year and resolved in two days.) Since then 3 people are locked out from their glip account and can't log in.We started to experience weird error messages or some of the setting options are missing as I noted below.The accounts of users from Argentina are disabled and they're receiving an error message when they tried to sign in with their e-mail accounts.Glip Admin can't remove accounts from some chats or disable individual accounts.Some accounts can't be assigned as adminRC agents keep saying that Glip t

If a user extension has custom hours and is part of a ring group, will the ring group hours override the user hours?Scenario: Front desk / Reception has a cordless phone so they can answer calls when away from the desk at the beginning of the day. The cordless has an annoying ring so custom hours have been programmed so the device will not ring during the day. However when the user extension is added to the reception ring group, calls go right through.Is there a why to force the user extension to respect the custom hours while being part of a ring group?

Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling. This would protect the company and allow managers to view reports and assess performance.

In performance reports it defaults to "Yesterday" and it defaults to certain columns. I'd like it to default to "today" and the columns that I select so I don't have to continue doing it every hour when it refreshes. Thank you!

We are in a trial of RingCentral right now but have run into limitations with the admin section.We'd like to be able to apply templates to groups of users and keep track of who has what template applied.Since this isn't possible in the UI, we thought we could do it with the API.With the API we get Get/List templates, but I see no way to apply them to users.How can I do this?Thanks,David

I have integrated Ring Central with Zoho CRM. I have taken the professional plan for Zoho CRM. Also i have taken Pro Plus plan for Ring Central. So whenever i am trying to login in https://crm.zoho.com/crm then it is saying that unable to login / You have to take office plan for ring Central. So now i am confusing what is the process for Ring central plans for integrating with Zoho CRM ???

Hello TeamI am getting this "WebHook is not reachable" error. I hit index.php from cmd at that time its showing this msg. Even I catch one more error "Invalid request (Unexpected EOF)"Because of what i am getting this error?

Dear Developer,Unable to play recording permission error in Salesforce, As a manager they should be able to play the call recording attached by ringcentral in the activity history. I had change their role to Super Admin and then they were able to play the recording. I tried creating a new role with all the boxes checked for the permission on the new role, but could not play recording with new role. Only Super Admin.Can someone please help me, so do not have to make the user a super admin to play recordings in Salesforce?I sincerely, appreciate anyone's help

Hi ,I have integrated the JavaScript SDK for do call and SMS. Currently my application is in production mode.My question is, How to check my history of created call and SMS using the SDK?Thank You!

Is there a way to mute Pandora automatically when a call is answered. I see the button for iTunes but not anything else?

Hi -I am using Mac OS Catalina beta and am unable to use RingCentral meetings. I can open RC meetings and start a meeting but then I get the Connecting.... screen and it is all black and nothing else happens. I cannot cancel, exit or quit. The only way to get out is to do a force quit.Account Type - CanadaOS - Mac OS Catalina v 10.15 Beta (19A487m)RC Meetings version - 7.0.136380.0312I created this as a case but was told it was not supported but to post to the community.

Zoom's video conferencing software has been found to be vulnerable to a serious exploit that allows an attack to make whoever is vulnerable forcefully join a conference with the video camera enabled. Details on this exploit and the vulnerable RingCentral Meetings version number (which appears to be the newest available) are at the following link:https://nvd.nist.gov/vuln/detail/CVE-2019-13450Why do we have no official word from RingCentral about this?