Ask The Community

I’m working on an integration to embed RingCentral into our application. Part of our application allows for the input of payment information taken from consumers - sensitive information that we do not want to be included in the call recording (based on the fields that are focused). We have ACR turned on for the account I’m working in, and when I attempt to pause a recording, I receive an HTTP 403 with error code TAS-115: ACR mute is not supported for this call.Does ACR prevent a normal user from being able to pause (and unpause) the call recording, and if so, is there a way to allow this? I can’t find anything about this specific error code, or the associated message (or why it’s a 403), so any guidance on this would be appreciated.

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 10 licenses were purchased originally but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 10 to maybe something like 4 or 5?

I am hitting rate limits while making api calls for monitoring calls for individual extensions. What I am doing is authenticating with a super admin cred and subscribing to individual extension telephony session events. I want to supervise parties and not a call so need to hit the active call session api as well. This scenarios will probably raise rate limit errors( and is) while supervising for multiple agents. what is the recommended way to avoid hitting rate limits since retry will delay monitoring calls upto 60s which is not ideal.

Hello, I have an requirement that I want to integrate RingCentral with Salesforce via custom integration and here I'm using the Webhook URL and build a communication between Salesforce and RingCentral but the salesforce doesn't support the autherization token as key in URL itself, So how can I build this integration via webhook.

We want to add an analog adapter to allow us to use the phone for paging across speakers throughout our building. Maybe a GRANDSTREAM HandyTone 801 single-port Analog Telephone Adapter. Has anyone tried that with Yealink phones?

What is the format for authentication for a custom webhook in Zapier?I have registered my app and have the RC Credentials file with the clientId, clientSecret, and Server, but I can’t figure out where these go in Zapier.I have tried putting them in the Basic Auth field as clientId|clientSecret but that did not work. I have also tried adding lines for each in the header, but that does not work.I’ve reached out to both RingCentral Support and Zapier Support, but they have not been able to resolve.If I use the Bearer Authorization provided in https://developers.ringcentral.com/api-reference/Tasks/createTaskNew the Zap works perfectly, but only temporarily.  I assume that is just provided for testing.

I found an old thread but did not want to revive it.  I need to either remove or reduce the volume of the sound that plays at the beginning of the page.  Using Polycom VVX model phones.  Page tone/beep too loud | Community

As of February 5th, our outbound texting stopped working. We do not use this feature to advertise but to communicate with our customers regarding their service and to respond to questions. Having the ability to text on our store phone number was one of the reasons we chose Spectrum/Ring Central as a provider. Please advise as to the issue. Thank you.

I have an agent that is being “automatically” set to invisible in a PC based app without her knowledge.  is there a setting that will stop that?

When making outgoing calls, it announces that the call is being recorded. It interrupts the first couple of seconds of the call and confuses both the patient and myself. Patients have hung up on me because of the announcement. How do we turn it off? It started out of the blue today. Has only happened one time last year but stopped after a couple of days. Thank you.

Last week I started getting the “Message cannot be sent” message after I sent a text and my texts aren’t going through. Several others in my company are having the same issue. Is this due to this TCR/SMS Registration? Is this something only our Administrator can do so our company to be able to text again through Ring Central? How can I find out if our company has to do this or if we have done this already? This is really an inconvenience to not be able to text our clients or reply to incoming texts anymore. 

❌ Error sending fax: [Error: Parameter [to] value is invalid.] {  response: [Response],  request: [Request],  originalMessage: 'Response has unsuccessful status'

We are not able to send or receive texts from a variety of phone numbers and we recently redid all of our TCS/SMS as per RingCentrals first service failure.  This started with one line last night and is expanding to multiple numbers.  Is anyone else having this issue?

Is the CXOne Coaching Manager being retired completely, or will some portions remain? Also, are there training videos available in RingCentral University?

Hi, Can you guide me how to disable the birthdays of my clients showing under the Video option > Upcoming meetings. It’s along list and actual meetings are pushed down below because of the long list of birthdays of clients. Appreciate it!  

I have 7 physical phones set up in the office. Each phone is assigned to a user. When I transfer a call to user 1 or just try to ring user 1 by their extension from my quick dial, user 1’s phone doesn’t audibly ring. The call goes to user 1 as it should, but the only phone audibly ringing is user 2’s phone. User 2 does not have a call on their phone, but the sound is coming from their phone.This happens any time any of my users try to dial someone’s desk. Whoever is dialed is getting the call but their phone is not audibly ringing. A different user’s phone is ringing. 

We (co-workers and myself) are able to receive inbound SMS but outbound SMS messages are not being deliverd… HELP

Everytime I untick the box to auto answer calls it still auto answers. Any ideas as to why this is?

I have more than 50 Sites in RingCentral and wish to grant access for a certain user to more than 50 sites but not all sites. Is this possible? can the limit be increased?

Hey, We’re using RingCentral & Make.com. My goal is to get information about answered & not answered incoming and outgoing calls. For the trigger, I used the ‘watch all new calls’ module, and to get the info I used the ‘get call details’ module. I also added a 10 sec delay between the modules. The issue is, every time there is a new call the scenario breaks at ‘get call details’ module. This is the error we’re getting: Error 404CMN-102 Resource for parameter [callRecordId] is not found  Thank you!

With RingCentral now using AI for voicemail transcription, is there an option to opt out of using this feature? Thanks   

I can ring out successfully requesting:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-outBut when I want to add the extension id I get a CMN-102 error (Resource for parameter [extensionId] is not found) see request example below:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/279580017/ring-out I'm pretty certain I have the correct id as I'm grabbing the extension Id from the request below successfully:https://platform.ringcentral.com/restapi/v1.0/account/~/extension If anyone has run into this or can point out any potential pitfalls I would very much appreciate some pointers.

I have been submitting for TCR registration for 3 months now without success. I have called support multiple times. Each time, they look at what needs to be changed, I change it to comply (again) and get rejected again. The last rejection I had, the support person did not even know how I would get rejected because everything was there and complied. He said he would expedite my case, but that was over 2 weeks ago. Please, does anyone know why this might be happening. PLEASE HELP! I AM DESPERATE!

Our RingCentral account merged to our parent company account. Our account setup as Site Extension account. How do I get our call log by Site Extension. I do not want to get my parent company’s call logs.I try to do  rcCallLogResponse = await restClient.Restapi().Account().Extension("62000").CallLog().List(readUserCallLogParameters); it is not working.  Thanks,Yihan

Hi,I am an annual RingEx subscriber, and I am at the end of my one-month renewal period (renewing tomorrow), during which I should be able to adjust my licenses. I have attempted to resolve this by reaching out to support twice but have not received proper assistance.My first request went unanswered.The second time, I received a call from RingCentral, but there was no audio—just silence.I need immediate assistance to remove these licenses before my renewal, as I do not want to be charged for another year. I have made every effort to resolve this, but the portal does not allow me to manage this on my own.