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Choosing the Right RingCentral & Microsoft Teams Integrations - February 24, 2026

(Tue, Feb 24, 7:00 PM)

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10000+ Questions

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Newest first

christina-kimballNew Participant

asked in Developer Platform, APIs, & Integrations

bntouch integration through API not working

Unable to connect with and authenticate through the API. I receive a message that my email does not exist in RingCentral. Does Public API access need to be turned on for my account? If so, how do I make that happen?

6970

8 years ago

matt-finkesNew Participant

asked in Developer Platform, APIs, & Integrations

Agile Widget issues

1.) Account Type: US2.) No Case Number3.) Issue: When using the ringcentral widget within agile their are several issues we're currently having, while I know it's still "Beta" we rely heavily on our CRM & we are currently looking into other providers that have functional widgets & integrations.a.) when texting via the widget it only logs outbound texts not inbound responsesi.) you can then see the full conversation via the mobile or desktop app but NOT within agile.ii.) the widget limits our text length (we don't want to send them a tweet) where as the desktop app doesn't limit your message length.b.) when calling via the widget a box pops up that you can type in but then serves ZERO functionality. The only thing you can do is type in the box and then "Cancel" you can't save everything you just wrote down.4.) Goalsa.) Inbound texts should be recorded in agile not just outbound

3080

8 years ago

pgallagherNew Participant

asked in Developer Platform, APIs, & Integrations

Salesforce Integration fails if more than one contact shares the called phone number (for instance, when calling a company phone number)

We have deployed the Ringcentral for Salesforce integration (RingCentral App for Salesforce, version 4.8.3) to a number of our users, and have configured it to automatically log all calls. The problem is that it seems to ignore logging whenever a user calls a person who shares a phone number with any other contact (like when two people are from the same company and their phone numbers both say the company phone number). This is very troubling for us because we are trying to get our users to log everything, and one of the ways we sold this to the users is that phone calls get autologged - but they do not always do so.

14130

8 years ago

stephen-lutzNew Participant

asked in Developer Platform, APIs, & Integrations

hawksoft integration

I want to be able to integrate Hawksoft with Ringcentral. How do I go about it?

10010

8 years ago

Anonymous

asked in Developer Platform, APIs, & Integrations

Do I require https (SSL) to run RingCentral Web Widget?

I am using RingCentral Web Widget https://ringcentral.github.io/ringcentral-widget-demo/ on my website and which not SSL enabled, throwing me below error while making a callNavigatorUserMediaError {name: "PermissionDeniedError", message: "Only secure origins are allowed (see: https://goo.gl/Y0ZkNV).";, constraintName: ""}

3200

8 years ago

jesse-hendonParticipating Frequently

asked in Developer Platform, APIs, & Integrations

Why are "Edit Accounts API" calls not registering in Sandbox?

The sandbox does not properly record calls using the Edit Accounts permission. This is halting me from moving to production. I am certain that I am using this permission because if I remove it, I get invalid permission errors when using the Bulk-Assign API Call.

5775

8 years ago

svrs-devNew Participant

asked in Developer Platform, APIs, & Integrations

Pull DNIS through API

Maybe I'm missing something, but I can't figure out how to pull the DNIS number from the API. Has anyone done this? Am I just missing the value somewhere? I've gone through all the documents and I'm convinced that I must have overlooked it. Can anyone point me in the right direction?

6260

8 years ago

jesse-hendonParticipating Frequently

asked in Developer Platform, APIs, & Integrations

PubNub Push Notifications No Longer Working Properly

Recent Changes this week seem to have broken Push notifications through PubNub. Specifically receiving the following errors in known baseline working versions.PubNub Error Code:<html><head><meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"/><title>Error 500 </title></head><body><h2>HTTP ERROR: 500</h2><p>Problem accessing /restapi/v1.0/account/179--0004/presence. Reason:<pre> org.springframework.web.util.NestedServletException: Request processing failed; nested exception is PasErrorException(errorResponse=ErrorResponse(errorCode=AGW-404, message=Resource not found, errors=[], parameters={}), statusCode=404)</pre></p><hr /><a href="http://eclipse.org/jetty">Powered by Jetty:// 9.3.11.v20160721</a>&lt

7320

8 years ago

chad-lintonNew Participant

asked in Developer Platform, APIs, & Integrations

Bot Integration with Glip

I'm looking for an overview on what is required to get a Bot to work with Glip.I have done the following:Created an app in developer.ringcentral.com (sandbox) as type server/botCreated a bot in Heroku (Tried hubot and Litabot)In both cases, I get an authentication failure. I think I need to authorize the bot first with the callback address, but this seems to be a chicken and egg problem!The bot won't run because it can't authenticate, and I can't authorize the bot until it runs long enough to process the callback message.I feel like I'm missing something simple to get it to work.Any ideas / help would be appreciated!

3261

8 years ago

binkiNew Participant

asked in Developer Platform, APIs, & Integrations

webhook missing callbacks to detect when messages are posted

The webhooks thing doesnt seem to provide a way to monitor an activity stream. My idea for a custom webhook integration is to post a GUID to a channel occasionally (because Glip doesnt have permalink support but does have infinite backlog fulltext search support) but only if there is activity in the channel. With the existing webhook API, I cant determine from my script if there is activity or not. Itd be pointless for me to post a bunch of GUIDs when nobodys talking.How am I supposed to write a webhook integration like this without access to the activity stream?

2540

8 years ago

flo-masonNew Participant

asked in Developer Platform, APIs, & Integrations

Can you integrate with the Slack App?

Slack App

7810

8 years ago

bill-tsatskasNew Participant

asked in Developer Platform, APIs, & Integrations

Deprecation of Javascript in Hyperlink formula fields for Salesforce

Salesforce will be blocking the use of Javascript in Hyperlink fields on 10/31/2017. The RingCentral for Salesforce package uses this functionality in a few areas. Outside of hoping for an update in time for this deprecation - is there anything we can do to ensure our users are not affected by this?Thanks!

3540

8 years ago

manishaNew Participant

asked in Developer Platform, APIs, & Integrations

How can I integration RingCentral with Microsoft Dynamics CRM?

Need help to integrate RingCentral with the Microsoft Dynamics CRM.

13720

8 years ago

michael-loweryNew Participant

asked in Developer Platform, APIs, & Integrations

SUB-528 when creating webhook

getting the following error when trying to create a subscription{"errorCode": "SUB-528","message": "[SubscriptionWebhook] application permission is required for [WebHook] transport","errors": [ {"errorCode": "SUB-528","message": "[SubscriptionWebhook] application permission is required for [WebHook] transport","transportType": "WebHook","permissionName": "SubscriptionWebhook"}],"transportType": "WebHook","permissionName": "SubscriptionWebhook"}

6050

8 years ago

jicihome-.Participating Frequently

asked in Developer Platform, APIs, & Integrations

Renew Subscription fail

Are the renew subscription requiere that webhook respond within 1000 milliseconds because I'm getting a unreachable error? Maybe you should put more time because this depend on a lot of thing that we don't always have control. I think that 5000 should be enough for everyone. Or maybe we should be able to set "never expire"

18210

8 years ago

airs-incParticipating Frequently

asked in Developer Platform, APIs, & Integrations

show sender name instead of phone number

Hi,I send sms using java script sdk from company's main number.How do I show my company name as sender name instead of company main phone# and device phone# ??.

3270

8 years ago

jesse-hendonParticipating Frequently

asked in Developer Platform, APIs, & Integrations

Edit Accounts Permission

Can someone please add the Edit Accounts Permission to my MedicareUnion app in the sandbox?

9284

8 years ago

jasonNew Participant

asked in Developer Platform, APIs, & Integrations

Programmatically dial a number

Hi,I'm new to the Ring Central developer community - although my company has been using Ring Central for a while now.We are investigating ways to programmatically dial the telephone number of a new lead from our Ring Central number.Reviewing the API docs, the best option I can see there is the RingOut service, where-by the from number is one of our Ring Central numbers and the to number is that of the lead. From my understanding the ring-out will call our number and the to number, and connect the 2 once they are answered.Is this the correct understanding of the service and could it meet our requirements?Many thanks,Jason

7190

8 years ago

hamb-New Participant

asked in Developer Platform, APIs, & Integrations

I have done authorization using OAuth but I don't know what number I used to auth?

I have done authorization using OAuth but I don't know what number I used to auth? Is it possible to know the exact number the user have used to authorize?

14440

8 years ago

karen-williamsonNew Participant

asked in Developer Platform, APIs, & Integrations

Recorded calls automatically sent via email

Is there currently any way for recorded calls to be automatically sent via email? This would greatly improve the ease and functionality of saving these calls directly to our system.

12510

8 years ago

nigel-hellierNew Participant

asked in Developer Platform, APIs, & Integrations

sync contacts from desktop app to desktop phone (yealink w52p)

It seem such a simple thing but I have all my contacts available on the desktop app but there is then no way to move them all to the phone (apart from doing them all manually one at a time).The phone has this feature built into it via a Yealink web app but RC say this doesn't work.Only other suggestion was to call through the app then flip the call once connected, which isn't very good as there would be a big pause while you do it.

3770

8 years ago

matt-spinksKnown Participant

asked in Developer Platform, APIs, & Integrations

Is there any documentation for the max length of CallerInfo fields in the CallLog api?

I am writing a searchable indexing engine for calls from the call log. In setting up the database structure, I want to ensure I am using database fields that are long enough to support the data, but also short enough to be efficient if my app is processing millions of these records in a single search. I don't see any documentation for max lengths of the 4 key fields I am indexing (Name, Number, XNumber, and Location): https://developer.ringcentral.com/api-docs/latest/index.html#!#MessageStoreCallerInfoIs there any documentation of the max length of these fields from RingCentral? If not, is there a recommended length to use?

3980

8 years ago

kevin-konkleNew Participant

asked in Developer Platform, APIs, & Integrations

Is it possible to call Ringout from my laptop to my cell phone?

I have a Sandbox account and an ASP.Net program that places a ringout call.In the body of the string I have "From" set to my account name, and "To" is set to my cell phone number.When I place the call my cell phone rings with my account phone number displayed as the caller. When I answer the call I want to be able to speak into my laptop microphone and hear it on the cell phone, and speak into my cell phone and hear it in my headphones.Instead, once I pick up the call it's as if I've dialed my work office, a number I did not provide anywhere, not in the request body and not in my settings for my ring central account, so I'm pretty baffled as to how I'm being connected to that.Weirdly connecting to my work office phone number aside. How can I place a call from my account to a specific phone number and then talk to someone through that call?Ultimately we want to use Ring Central in a call center app where our emplo

4861

8 years ago

daniel-burnettNew Participant

asked in Developer Platform, APIs, & Integrations

Podio

Podio Integration. Can we integrate our Podio CRM with RingCentral please?

17070

8 years ago

raj-singhNew Participant

asked in Developer Platform, APIs, & Integrations

activity log

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot