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Does anyone have access to Channel lock feature? I’m reading up on it by we do not have this setting anywhere. It would be nice for our agents who work on an auto-dialer to lock their channel to the Digital Channel once they receive some chats or SMS. https://help.nice-incontact.com/content/acd/routing/dynamicdelivery/dynamicdelivery.htm?Highlight=dynamic%20delivery

How many years must we have to wait for SMS to be added as a functionality for Australian RingCentral customers?!What is the hold-up?  Every RingCentral representative says it’s on the roadmap, but currently unsupported.  What if we had every RingCentral client in Australia contact RingCentral support within the same week submitting this complaint and feature request?  Or maybe we have a strike and refuse to pay invoices until there is action on getting the service added?

Hello, I’m currently setting up a call queue within the admin centre and working on how to configure the voicemail for missed calls. I see there’s an option to create your own voicemail using voice or text-to-speech. However, I’m having trouble finding where to edit the additional menu, such as 'press star to hear more options,' as I would like to customize it further to suit my company's preferences. Thanks

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

I’ve started to write one, but thought I’d ask.  If it could just read the detailed version of call logs and dump them to CSV.   Bonus points for something that will do SMS.  

According to support, we were advised to create a role for every single user in order to limit the SMS DFO channels they see when they go into MAX agent  digital channel, Send Outbound Message. Currently, when they go to Send Outbound Message, they see every DFO channel, even the ones they are not assigned to in Skills. Support said we need to create a new Role for each agent to limit which ones they see. This seems like a major design flaw. Basically anyone can send an outbound message as any number as long as they are the same role. For example, we have roles such as, Admin, Agent, Manager.  Everyone in the Agent role sees the same DFO skills. 

We have several message only extensions used for departments’ general voicemail only.  They are currently configured to email a distribution group with the recording attached.  Since the managers are receiving emails from multiple message only extensions it would be helpful to identify the mailbox in the subject line if the email.  Is this a possibility? My end goal is to have multiple managers monitor multiple mailboxes as efficiently as possible.  If there is a better way to approach this please share your opinions. Thank you

For some time now, two of my colleagues have not been able to receive calls from RingCentral within the Salesforce CRM. We went through the same steps to log in but still: two of them can't and two of them can. I need help on how to solve this. Thanks for the help everyone.

Just got the app installed.  The 2-pager PDF user guide is very minimal.  Any help would be appreciated

Our agency has been experiencing blockages with incoming calls from in-state phones with Verizon and AT&T. When those with these providers call our line, main & direct, they hear hold music, fax noises, then an AI generated voice prompt that cannot understand anything being said. When this call occurs, we get no record of it in our system. We have experienced these calls ourselves, and it is becoming more frequent by the day. We tested calling a direct line twice, and a foreign person answered the phone. We don’t understand why this is happening, or why people are dialing our exact numbers and still experiencing this issue. It has been over two weeks with no resolution from RingCentral, AT&T or Verizon. All providers are asking we contact the opposing provider since no issues are detected in their system. I am looking to see if anyone has/or is experiencing a similar issue. 

Can extension level telephony session events be subscribed through particular extensions login details( JWT?)?I am not sure how this works, can I subscribe to other extension telephony events using a Super Admin JWT token?

Today, incoming calls are automatically going to voice mail.My office hours are set as 24-7.DND setting is off.Using most recent version of desktop and phone app. 

In the initial set up stage and having an initial with call forwarding from Google Voice, When submitting the number to port, will there be any loss of using that number during that time period? Trying toa void any misses or lost calls!!

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.Does anyone have any idea what it could be?

Does anyone else who has an integratio with HubSpot have issues with the speed in which the RingCentral XS configuration pulls the data from HubSpot into the generated Calling List?Currently our system is only pulling 11.6 records per minute from HubSpot into the RingCentral calling list.A list of 10,000 customers from HubSpot will take half a day to be generated. I was taking a look into the Studio scripts for the XS scripts specifically and I can see some code snippets that mention “Get Records” limit but not exactly sure if this is what we want to edit. Also, not sure if changing this will end up breaking anything. It seems as though since the initial implementation is over with, we have no one to consult with since RingCentral support didn’t configure anything, it was the 3rd party consulting agency who works with RingCentral.

How are agents supposed to work on digital items / SMS in MAX agent if they are a member of a skill that is an auto-dialer/outbound skill. The outbound dialer wants to keep dialing dialing but what if the agent has a bunch of SMS that they need to work on?They are unable to use the Give Me More button in ACW and in Unavailable status.

Hello, I’m new here, and we are still working on implementation for RingEx, RingCentral Contact Center (NICE's InContact), along with RingSense AI.  Anyone currently using RingSense with the same Contact Center?  Looking at the current training courses, they all seem to be towards using RingSense with RingCX. I’d love feedback on how your experience so far is with using these 2 products together.

Is there a way once a call is successfully forwarded to an external number for RingCentral to “drop/end” the call on its end?Once our call is forwarded, it’s handled by a different phone system. And RingCentral recording the calls and/or keeping on the line is redundant and costing extra money. Thanks,Nicole

Hello,   newbie here, working on implementation with a go live in about 6 weeks.   Still undecided whether to port our Toll Free numbers to RC along with a few hundred DIDs, or to forward the TFNs,  at least initially, as a safety net. Any feedback on your experience is welcome!    Specific question - has anyone experienced latency / other call quality issues with forwarded numbers? 

How do I create a Direct Ring Out using RingCentral Phone API?We have a .Net application that interacts with RC Phone via API. I am able to make a call (Ring Out), but then both caller and callee get a call. How do I make a direct call using an API where only the receiver gets a call and the caller gets a new open call on the softphone?

Hello.We are looking to integration calls into our desktop application.  We did some testing, and since most users are using soft phones and due to the lack of stable deviceIDs for those, we are opting for using Call out to call the employees phones directly.  Besides the above, during testing we ran into two issues. One being that an Admin cannot initiate a call out on behalf of another user/extension.  Unless there is another route we will implement an OAuth flow for the users to authorize the system on their behalf.The larger concern however, is during testing we were able to initiate the call without issue, but if the 1st leg, the one initiating the call receives the incoming ring central call, but declines for any reason, the second leg of the call is still initiated, leaving a potential customer/client with dead air.  This could eventually lead up to our number being flagged if it were to repeatedly.Is there any way to manage the call to prevent this from happening, whether throu

Hello, we have implemented a simple auto-dialer which uses the CallOut api to initiate a call on a specific device. It works great for any hardware phones that we have, but we are wondering if there's a way for it to work with softphones too? I got it working with the RingCentral Phone desktop app, but it doesn't appear to work with either the regular RingCentral desktop or mobile apps, or the RC Phone android app.Basically, the issue is that they never appears in the list of devices (using RestClient.Restapi().Account().Extension().Device().Get() ), or it always shows as offline. Is there something simple i'm missing, or is what i'm trying to do not possible?Thanks in advance!Andy

How can the receptionist easily see who is logged into a call queue? It would help our receptionist know who is logged into what call queue. How can our receptionist easily see this? 

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

I looked for posts on this topic and only found some that are 2+ years old without resolution.  A Team’s Description can only be viewed by clicking on “More” then “View team profile.”  This makes it minimally useful.Apparently the Description formerly appeared on the right when a team was selected (along with members, pins, etc.) but a UI change did away with this.  It would be helpful to restore this.  Alternately, it would be useful to make Description appear when hovering over a Team (with the mouse pointer).