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3 days ago

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8685 Questions

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jacquelineabrajanoNew Participant

asked in RingEX: Phone, SMS, & Fax

We want to add information at the end of text messages, such as a Disclaimer. Is this possible?

3841

1 year ago

sally-vilbergNew Participant

asked in RingEX: Phone, SMS, & Fax

Incorrect Opt-In/Opt-Out/Help Message

I have been trying to submit my TCR and get it approved for months now. We've lost the ability to text and regained it, so I thought everything was fine. Today I get an email from RC Support telling me that the TCR failed because of "(12) - Incorrect Opt-In/Opt-Out/Help Message". I am struggling to figure out what exactly they want these messages to say. I have used the company name and made it clear what phrases should be used to opt in/out. Does anyone have any guidance on what has worked for them?

2161

1 year ago

nick-8New Participant

asked in RingEX: Phone, SMS, & Fax

SMS messages are down

What is going on that SMS messages are down ? I tried calling Ringcentral and some Indian guy answered you can barely understand anything.

1781

1 year ago

nick-8New Participant

asked in Admin Portal & Account Management

Ring Central Customer Service Phone Number? anyone know

Anyone have a phone # for customer support?

4121

1 year ago

info-110New Participant

asked in Admin Portal & Account Management

Known issues?

Does ring central have a page that shows know issues that are being addressed? example - Can't text to Verizon clients today - I see others postting same. Can we get a confirmation that Ring Central is aware and tackling the issue? Or we have to "wait" 48 hours for support to reply to an open support ticket?

1970

1 year ago

mloverdeNew Participant

asked in RingEX: Phone, SMS, & Fax

sms outbound

as of this morning, i can no longer send sms messages

3183

1 year ago

tjohnsonNew Participant

asked in RingEX: Phone, SMS, & Fax

Looking for clarification on the SMS registration emails I'm receiving.

If we don't send SMS messages and only make/receive phone calls, then nothing further is needed? We randomly receive texts tp us, but I don't think that applies. Any help is appreciated.

2231

1 year ago

dev-6New Participant

asked in Developer Platform, APIs, & Integrations

Assign Number

Hello, I already purchased phoneNumbers, can I assign them to an extension via API?

2121

1 year ago

srolfeNew Participant

asked in RingEX: Phone, SMS, & Fax

Call queue overflow preference

In call queue, is there a way to set up the Primary and Overflow Members without changing the call handling preference to Rotational of Sequential? If my front line staff are not available to answer the call I would like for it to ring to another group at the same time for any of them to pick up. Trying to prevent our customers from waiting for someone to answer.

3070

1 year ago

nicolaszbindenNew Participant

asked in RingEX: Team Messaging, Calendar, & Tasks

Ne reçois pas de message dans RC

Bonjour,Dans la partie messages de RC (Ordinateur: 22.4.34.6382 Windows (x64) 2023-02-01 03:50:19) je ne reçois pas les messages que je reçois bien sur l'app Android (version 23.1.20.17037)

1490

1 year ago

yalfarraNew Participant

asked in Developer Platform, APIs, & Integrations

Insufficient Permissions to create Company Greeting

Hello, I'm trying to create a company greeting from a Python API request with no luck, this is ,y account is +16503821005, and Client ID 2t_GjKN9QtSvmt6czAVkEw.Thanks.

3691

1 year ago

davewilliamsNew Participant

asked in RingEX: Phone, SMS, & Fax

Can we increase number of rings on a monitored extenson?

After adding a monitored extension to my phone and enabling my phone to ring when that extension is dialed, their is only 1 audible ringm then the line extension just flashes. (Actually, just a half of a ring). Can the number of audible rings be increased?

1360

1 year ago

deniseignacioNew Participant

asked in Admin Portal & Account Management

Can we add another email address in the billing contact information?

Other than my boss' email address, can we add my email address in the contact information to receive monthly statement of the account? I'm handling admin tasks for the office including monitoring such bills. Thank you.

2540

1 year ago

admin-14New Participant

asked in RingEX: Phone, SMS, & Fax

Can users view entire company call log through mobile app?

How can my mobile users see the entire company call log through the mobile app?

1280

1 year ago

admin-14New Participant

asked in RingEX: Team Messaging, Calendar, & Tasks

Can I limit the features on the Ringcentral Mobile app?

There's a lot of features I do not want my users to have access to. Is there a way to remotely limit them? Like I don't need tasks or calendar abilities on the mobile app.

1250

1 year ago

admin-14New Participant

asked in RingEX: Phone, SMS, & Fax

Can the Ringcentral Mobile App become the default SMS and Caller app on iPhones?

Is it possible to setup the Ringcentral app as the default dialer and SMS app on iPhones? When my technicians are in the field click a call or text button in our CRM app it launches the native dialer and SMS. Can that be changed to Ringcentral?

2380

1 year ago

ops-2New Participant

asked in Developer Platform, APIs, & Integrations

Why are JS files loaded from ringcentral.github.io?

I have the ring central-embeddable unpacked from the tar.gz - but I see accesses to various resources remotely - why? Thanks.e.g.https://ringcentral.github.io/ringcentral-embeddable/app.css

1661

1 year ago

kmoore-1New Participant

asked in Analytics & Reporting

Performance Report -Transfer #

How does the system come up with number of transfers?

1480

1 year ago

keith-3New Participant

asked in RingEX: Phone, SMS, & Fax

Clarification on Phone Number to Use for TCR Registration

Thankful to have found this RingCentral Community Forum. I tried to get my question answered via the TCR Registration dedicated phone support but I had them confused I believe. I am assuming I only need to register the phone number we and our customers use, and not the "Company Main" number (not published anywhere) we received when we enrolled in RingCentral. Is that correct?Also, we only us conversational texts and I have seen multiple questions about that. Customers reach out to us in this manner first and we respond accordingly. I am understanding we still need to create opt-in and opt-out messages and procedures, but am sure hoping not. Could you provide guidance on this?I have registered for your March 8th webinar on this topic but worry I am running out of time to meet the March 31 deadline.Thank you!

1670

1 year ago

sknoopNew Participant

asked in RingEX: Phone, SMS, & Fax

Shared Fax Line

We have setup a dedicated HR Fax line to receive inbound faxes using its own number.Is there a way that HR employees can send out faxes using the "HR Fax" line as the outbound number? We are trying to avoid confusion when sending outbound faxes, as they show up as the individual user's fax number at the moment.Also, if the above is not possible, are there any other recommendations on how to accomplish something similar?

7583

1 year ago

gaofengNew Participant

asked in Developer Platform, APIs, & Integrations

How to turn off High Volume SMS for a number?

We previously applied for HV SMS with two numbers, and now we want to turn off HV SMS in one of them(end with 3316) so that we can send normal SMS in the RingCentral app.

3593

1 year ago

khagendraadhikariNew Participant

asked in Developer Platform, APIs, & Integrations

Webhook subscription is triggering with no body

Hi, We are recieving no body in webhook trigger from a subcription to telephony presence/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true.Note that this was working fine till yesterday and we haven't touched anything.Are there any recent changes that might have caused this? How should I verify that my webhook url is recieving all the data in body that I need.

140017

1 year ago

erikabusheyNew Participant

asked in Developer Platform, APIs, & Integrations

Text More than 10 Recipients

Is there the ability to send a text to more than 10 numbers at a time? I don't want them in a group text, but would like to be able to send a mass text to all of my families at once instead of in groups of ten. (RingCentral App)

5661

1 year ago

muskegonNew Participant

asked in RingEX: Phone, SMS, & Fax

TCR SMS campaign registration

Do I need to setup a campaign if I am not sending texts and only receiving them? I did the TCR registration. That should be enough. Do I need to worry about sms getting disabled without a campaign?

3681

1 year ago

mariavaysmanNew Participant

asked in Admin Portal & Account Management

Add Phone Number that Several Users Can Access

Hello, I would like to add a second phone number to my account that can be accessed and used by several people in my organization. I would like this phone number to have capability to send and receive texts (calling optional). Is there a way to enable this in RingCentral?

3081

1 year ago

Page 72 / 348

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