Ask The Community

Can you share the public key for access token validation to make sure the token sent is valid from the client flow to the backend.

Hi, has anyone had any success copying data from the detailed call log using azure data factory? I am finding very little examples online.I am trying to set up a linked service using the below..However I get the error message Failed to get access token from your token endpoint. Error returned from your authorization server: { "error" : "invalid_request", "errors" : [ { "errorCode" : "OAU-270", "message" : "None of the parameters [brand_id],[account_id], [partner_account_id] found in the request" } ], "error_description" : "None of the parameters [brand_id],[account_id], [partner_account_id] found in the request" }. Processed HTTP request

I am reviving an issue with that I saw in another community post. Our office is trying to send a fax with attachments from Zapier, currently we are running into an error and then subsequent attempts to redeliver the fax from the Ring Central result in the app only sending a cover page.

I've been using RingCentral's SMS API in a sandbox environment for quite some time.After my app was graduated to production by RingCentral I got new credentials and created a new JWT that's connected to my production app. (I login using the JWT on API requests).1. Was able to create a webhook subscription2. Not able to send an SMS using the APII've read all of the threads in this forum but none of it is helpful.Can someone please help me debug the issue and tell me what I'm doing wrong?@Phong Vu @ringcentral

Hello there,I am having an issue with the search option in the RingeCentral Salesforce Integration (using version 6.26.1 in case it matters). We have thousands of contacts and there can be multiple people with the same name. So, when I am searching for a contact, RingCentral will show me a bunch of contacts with the same name.The challenge here is to choose the correct contact as I can't see the related account name.Is there a way to display the account name? I have already checked the softphon

How do I add a current company number to an extension so it will be in the 'MY CALLER ID' box to call out from?

How can I authorize my ringcentral account with Zapier to show our company main number - not my personal extension number?SMS is showing from my personal assigned number, not our main company number. I'm trying to create a trigger on texts sent to our main company number.

We want to have the ability to transfer a call to another user (or get a call from a direct dial) and give the person calling the option to keep holding or press a number to get their voice mail if the user is on their phone. The only way I have been able to make this work is using an IVF but they get the option to hold even if a user is on DND (they may only be in the restroom or at lunch or because they are off for the day so we don't want them to be able to hold in that case).Is there a way to have it go to voice mail if the user is on DND or go to the IVF menu with the option to hold or go to voice mail if they so choose? Would I use a call queue for this?

Our users use the RC Phone app (the soft phone). It is installed on each desktop. We have a .NET app that currently uses the password flow to auth:await restClient.Authorize(Username, Extension, Password);The app uses CallOut to make calls:await restClient.Restapi().Account().Telephony().CallOut().Post(makeCallOutRequest);This method inits the soft phone to make the call. If the user needs to navigate a phone tree, they can use the numpad on the soft phone. We have to switch to JWT flow before March, so I created a new app and a JWT token to auth using JWT. I switched the client ID and client secret from the password flow app to the JWT flow app and can successfully authenticate:await restClient.Authorize(rcJwtToken);The problem is that I am no longer able to make calls, as I keep getting "CMN-102", which indicates a "Resource for parameter [deviceId] is not found".

Is there any way to replace the from information which is currently Ring Central with our own name and logo when sending a new message?

When one of my IT Admin group members gets a call and is not there to answer it I want to answer it but "Answer" does not appear in HUD on the Ring Central app despite documentation suggesting it should. We are waiting to go live in the next few weeks and still learning the functionality. Does anyone know what might be wrong here? Thanks.

Previously, I could send unanswered calls from my desktop to my mobile by simply turning that on or off from the mobile app. Is this feature no longer available? I don't want to send all calls to my mobile, only those that are unanswered while I step out.

Problem: This issue has been continiung for 4 months. It looks like our messages are being turned off by R

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.

Hello there,I'm getting a "The requested feature is not available" error with code MSG-242 when I am trying to send sms from Sandbox account.Sandbox account phone number: +13133982167

Hi, Why does our main number show as a potential spam?

Hello,Our tools have indicated that vulnerabilities are present in the Ringcentral Phone application, specifically in the used version of the 7-zip software. Indeed, it is using version 15.05 beta, which has numerous vulnerabilities with a CVSS score of 8.8.https://nvd.nist.gov/vuln/detail/CVE-2018-10172The application RingCentral phone is in its latest version.Is there a planned update to patch these vulnerabilities?

We have successfully made call outs for certain Device IDs, but we have one that returns CMN-102 resource for parameter deviceID not found. Everyone is using an application that returns a deviceID.

Hi , Not able to send sms on my sandbox account. can you please enable it

I am getting CallFailed error code when sending some of the faxes, what does it mean exactly? Is it because something went wrong from the receiver end ?

Ever since RingCentral activated MFA about 10 days ago, our deskphones are slow. Each press of a deskphone button has a delay across all users. We use a product named Bridge Operator Console at our Reception Desk. I called the BOC technical support and they say HUNDREDS of RingCentral customers are experiencing slowness and that RC is very aware of the issue. How can I get information on this?

Can anyone provide an update for the enabling of SMS on our sandbox number?!?! It's impossible to get API approval without testing, and I can't test without the ability to send SMS messages.

On the CP8851 i know if you hit the 2 dots and then hit call park it will park the call and give you a number like *800 but can you park a call on a number you chose? People in our 800 line tend to use the same park number when they call it out on the over head page. Example you hear Jane call your name on the over head page you know she always uses *24 and if its Bob you know he always uses *25

Hi everyone, I get a CMN-414 error. Cannot find it in error code list of API references. Any ideas why this may be happening?