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I am trying to retrieve call logs prior to a year and as per the link below which explains the retention policies. I see that its for 1 year. Does RC have an "archived" API link to retrieve call logs prior to 1 year as a one time basis or are they permanently deleted from RC server with absolutely no retrieval possibility?RingCentral data retention policies | RingCentral MVP

Here is my app name patientXpress - Client ID hDq1uY7QQMey-Eg6Hsah4APlease help me trace the issue.

When calling in and getting the auto attendant, using the dial by name option, it takes the system about 5 or 6 seconds between when you input the letters of the name to when it suggests a name. 5 seconds of dead air is long enough so you wonder if the system is still responding. It is far too long and I have had two complaints from incoming callers so far. They say are unsure if the system is responding.

Screenshot 2023-05-02 at 9.56.04 am.pngHi,I've saved my meeting recordings on the Ring Central cloud and when attempt to download, I'm getting a Wrong Passcode error.Any idea what I could be missing ?

My friends' account xxx@gmail.com can't log in with the mobile app, but can log in on the desktop app and web. It shows some error messages:Sorry, access to this account is disabled. Please contact your company admin. If you are the company admin, call support at +1 (888) 8984591. But she doesn't have the company admin. She is a free user.How can she resolve this problem??

Before migrating from Mitel, I could program quickdial extensions on my M695 and it would show me if that extension was on the phone, DND, or available. Is it possible to program those features on my IP6920/M695 on RingCentral? I can get something similar on the HUD, but I would like it all on the single screen of the expansion card.

Are there any differences between the Internal Contacts and Company directory. From the API response, they look exactly the same.

I have submitted my Brand 4 times and it has been unsuccessful (despite providing info from our SS4 for with EIN) Tech support has not contacted me for 7 days now and they are now not answering the line for TCR issues. HELP

I completed my TCR Registration last month (about Apr 4) and got accepted confirmation. But I keep getting a message on my Ring Central app saying I must complete the registration. How can I fix this?

When I receive calls, I cannot hear the caller from my phone (iPhone 12, iOS version 16.3.1). My microphone is on.

We got a delivery of a Mitel Mitel 6940W IP Phone to assign to a user who was using an IP480. I went to Phone System > Searched for the user > and clicked on the "change phone button" > I assigned her the new IP 6940W from our inventory. I restarted but the new IP 640W is not displaying the users name (it just displays L1 with wrong time) and the phone does not ring when i dial the extension. I noticed that when i click on the phone in the admin portal it shows "Status: order in progress". Am I missing a step on how to assign the new phone to a user?

Hi, we're looking to submit feature requests for the following:KPI column for Inbound and Outbound: Handle time It seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports. Its only available for inbound calls currently.

Im trying to just pull detailed call data, grouped by users, daily..."timeRange": { "timeFrom": "2023-01-26T00:00:00Z", "timeTo": "2023-01-26T23:59:59Z" }If I try to set this time range I get this error:"errorCode": "ANL-305", "message": "Interval must be less than time range"I can pass things like this:"grouping": { "groupBy": "Users", "keys": [] }, "timeSettings": { "timeRange": { "timeFrom": "2023-03-23T00:00:00.000Z", "timeTo": "2023-03-24T11:59:01.000Z" }, "timeZone": "US/Eastern" }and multiple variations in changing the timeFrom and timeTo -- so long the same Day is not selected...However, none of the results I get match even close to the Performance Repor

Hello,I am trying to retrieve all messages for a specific date range company wide. But when i pass the below i get resource not found. Please advise what am i missing.

I've requested that RingCentral provide a list of countries blacklisted. recently discovered Rwanda was blacklisted and had to request that it would be whitelisted. However no one seems to have a list of countries blacklisted. We are a travel company that send our clients all over the world and it seems as we should be able to call their hotel etc.!

Several of our phone users with Polycom VVX350 desk phones are reporting problems with their phone freezing up, intermittently shutting down, and dropping calls. What is the best approach for troubleshooting the issue to determine if a firmware update is needed?

I am noticing within my testing that I receive multiple notifications every time a user changes their presence status. I have confirmed that I only have a single subscription for presence change for a single user. When I deactivate the user from the queue (by toggling the switch), I can see 2 notifications come through and it triggers my webhook two times. Since the notification data at that point is something that I need to handle (the user has status = Available but is not part of the call queue), it results in my webhook triggering twice (with 2 authentication calls).Is there a way to ensure that we only receive single notifications for these changes? I'm concerned about hitting the rate limits for authentication if every trigger is getting triggered twice.Along the same lines, after my webhook runs and fixes the person's status (putting them back in the queue if they are available), I then receive 2 notifications again. This isn't really a big problem because I don'

Does the Global Authentication affect RingCentral SSO user? Also if we are using the RC application does this affect these user? We are not using Bookmark URL.

Is it possible to use RTSP or some other protocol to configure a camera like a PTZ Optics 30x for use in RingCentral? If not RTSP perhaps a third-party software or RingCentral plugin that links camera to RingCentral?

Hi, When looking at the detailed view, i see that under the legs segment, the To and From segment are contradicting. The name associated with the numbers is different for the same id data pull. Maybe I am not understanding this, but why are the datapoint different. Is there a document/link you can share that explains the detailed view. And in the legs segment , (1) the number in the from and to are different and (2), the number starting with 347 is associated with individual starting with name EV , but on the above screenshot, the same number is associated with individual starting with name MAGCan you help clear this confusion please ?

Hi, how would we go about upgrading the firmware on our Polycom VVX 250 desk phones. I've tried the Poly Web Configuration utility but I need a correct admin password. The default does not work. A scan is showing the jsQuery software is out of date. Thanks

We are having an interesting issue where our program is unable to authenticate against the RingCentral API. I can use the same credentials within postman and it works fine. But when our program attempts to authenticate, it has lately been giving "error":"invalid_client" errors. I've double checked the client ID, client secret and JWT. It worked once and then all of a sudden is stopped working even though I could successfully use postman.We previously had a bunch of errors come through so we turned off the app and then were fixing the problem. We turned the app back on and it works through postman but not through the program. Any ideas?

We are currently subscribed to receive presence change notifications. We are doing this because we want to make sure people are staying within those queues when they are available. Ideally though, we are only monitoring this for a handful of call queues, so I would prefer to only subscribe for that subset of users. As it is, I get everybody's updates and then just have to check and see if they are part of my "monitored queues". Is there a way to limit the subscription and provide additional filters for presence change notifications?

In running the Abandoned Calls by ANI report, I noticed that there are some calls which have durations listed under ACD Time. For example, on 04/14, a call came into 1 of our queues and the Abandoned time shows 0:01:17 minutes. The ACD Time column shows 0:02:54 minutes. Does this mean that the total time (from when the IVR begins) was 0:02:54 but the caller held for 0:01:17 in a specific queue before hanging up? If so, why do only some calls show times in the ACD Time column?

The conversational messages button is greyed out when I go to add a standards campaign. It's fairly straightforward. We don't use promo campaigns at all and just want to be able to test when needed.