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304 Questions
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
Hurricane Dorian Information: RingCentral is Here to Help!

In anticipation of Hurricane Dorian, we know the needs of your family and neighbors are your top concern right now. We want you to know the RingCentral team is here and ready to help minimize any impacts to your business communications. If your business has been impacted by the disaster, please call Customer Support at 1-888-898-4591 to let us know how we can help you.You may also check your system status at any time by visiting our Status Site.Rest assured that if you are physically unable to access your office or you are without internet connectivity or electricity, your business communications system will continue to work in the cloud. Please dont put yourself or your employees at risk with unnecessary travel, as you can access your RingCentral service on any computer or mobile device, from anywhere with internet access (or the additional option of a cellular connection when using the RingCentral mobile app).If for any reason you will need to discontinue taking calls during this tim

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J
Community Manager
5 years ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
asked in News & Announcements
Scheduled Maintenance: Sandbox down August 30, 11pm-4a PST

Dear RingCentral Developer Community,We wanted to alert the community that our Developer Sandbox environment will be unavailable Friday, August 30, 2019 between the hours of 11:00pm and 4:00am PST. The environment may be available sporadically during this time window as we practice and prepare for various disaster recovery scenarios. We recommend foregoing development activities during this time period. Thank you for your understanding and patience.Sincerely,Byrne ReeseRingCentral, Sr. Product Manager

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ByrneReese
Community Manager
5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
Notification | Planned System Maintenance

Hi Community!RingCentral will be conducting a scheduled maintenance on August 30th at 11PM PST - August 31st at 4AM PST.You can learn more about it here: https://support.ringcentral.com/s/article/RingCentral-Planned-System-Maintenance?language=en_US

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5 years ago
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saadet.swiftKnown Participant
posted in News & Announcements
Routine Maintenance Scheduled for the RingCentral App

Hi Community!I wanted to let you know that there is going to be some scheduled maintenance on the RingCentral app this weekend.What this means for you:In order to improve functionality and perform some bug fixes, you will be logged out of your mobile and desktop app between August 24th and 25th. You will need to log back into the app in order to receive call and message notifications. You should not experience any down time during this maintenance.What to expect:Once you log back in, the RC app will take a few moments to reload your call history and message data. No data will be lost and the time it takes to reload will depend on your network speeds.In the rare case that you experience any issues after this update, please contact our Support Team.

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5 years ago
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saadet.swiftKnown Participant
posted in News & Announcements
Giveaway Ends Today!

Hey all! If you missed it this morning, we are running a fun giveaway that will end in just a few hours. So make sure to share your answers soon :) Look forward to learning more about you!

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5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
Get to Know Your Customer Day Giveaway! - Only a few hours left to enter

Hey there! We want to get to know you on this awesome day (and everyday, honestly) so we've put together a fun giveaway :)Share a few things with us and win some cool RingCentral Swag!Tell us how you use RingCentral products.Tell us about your team.What area/region are you located?What is your industry?BONUS POINTS: Post a pic from your office/of your team!Leave your details in the comments!We're so excited to get to know you better!P.S. here are the giveaway rules

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5 years ago
A
Anonymous
asked in News & Announcements
Does RingCentral have a BETA Test Program?

Our Product Team periodically needs volunteers to participate in various BETA tests. If you are interested please click the Follow button at the top of this page. When we add a new sign-up form to this page, you'll get an email notification. Then, just return to this page and complete the sign-up form. We are currently accepting volunteers for those listed below.

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5 years ago
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saadet.swiftKnown Participant
posted in News & Announcements
RingCentral Connection | Edition 7

Hey all!Did you know that we have a magazine? Yep! It's called RingCentral Connection :) You can read the newest edition HERE, which is all about Customer Engagement :)

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5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
System Status Site

Hey Community Members!If you haven't already noticed ;) there's now a new public System Status Site available! So if you suspect that there's an outage or if you're experiencing any downtime, this fantastic tool allows users to quickly and easily verify if it's RingCentral related. The public Status Site provides a nice overview with real-time information regarding your service.Now, if you need to see how your account is being affected, simply sign in via the Support Site and you will be able to see a full breakdown of everything as it applies strictly to you :) We're adding more functionality to the Status Site so keep an eye out for changes to come!

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5 years ago
S
shazeeye-kirmaniNew Participant
posted in News & Announcements
Take this 5 minute survey to understand how you use online meetings!

We would like to get your feedback on online meetings. Please take this short 5 minute survey to help us improve the online meeting experience.https://www.surveymonkey.com/r/YRGFB8L

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5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
Webinars | RC Meetings Conferencing Basics

Hi Community!Next week the RingCentral University Team will be hosting a webinar that walks you through how to host, schedule, & join a RingCentral Meeting :) Bring your questions!June 13th @ 12pm PT | 3pm ET - register HERE.

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S
5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
RingCentral Feature Release Q2 2019 | Webinar

Hi all! In case you missed it, here's the webinar for our Q2 release. Thanks RC University Team for getting this up so quickly :)

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5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
RingCentral Innovation Networking Group - Denver Meetup

Hey Denverites!We're hosting our first in-person customer meetup at the RingCentral office in the Denver Tech Area :)Join us for some great conversation, free food & drinks, and collaboration.Below are the details, space is limited so please RSVP HERETheme: Innovation | How do you use RingCentral?When: June 13th from 4-6pmWhere: RingCentral's Denver Office - 8005 S Chester St #200, Centennial, CO 80112Agenda:4:00 PM Introductions and Mingling4:30 PM Meetup Kickoff4:45 PM Roundtable and Networking5:15 PM Product Discussion with Product Manager, Patrick Baird5:30 PM Network Operations Center (NOC) Tour

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5 years ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
asked in News & Announcements
The new RingCentral Developer Forums are here!

We are so excited to finally make available to our developer community the new home of our Developer Forums! Our new forums are designed specifically for developer communities, making it easier for developers to share code samples, to seek help from experts, and search past knowledge base articles to achieve our forums' primary objective: to connect developers to the answers they need as quickly as possible.Even though all of the community's content has been successfully migrated to our new site, our job is not done yet. We still have a few tasks before us in order to tidy up and get things exactly where we want them. Below are a few of the changes yet to come.Known Issues1. Redirects. Within the next 24 hours, we will begin redirecting users from the old site to the new one.2. Username cleanup. When migrating users, we created new usernames on behalf of our community members. These usernames have a number of random numbers appended to the end. It is our intention to remove the

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ByrneReese
Community Manager
5 years ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
posted in News & Announcements
Welcome to the RingCentral Developer Forums Preview!

Welcome to the new and future home of the RingCentral Developer Forums and Community. In an effort to better serve our developer community, especially as we continue to grow, we are moving to a new provider that specializes in developer support and community management: AnswerHub.Before we make the move however, we wanted to share a preview of the new system in the hopes the community will kick the tires a bit, and help us test it out. We want to hear from as many people as possible as we identify and work out any kinks in the system, as well as listen to the ideas and suggestions the community might have to help the community grow and prosper.To learn more about the preview and what to expect, read our announcement on our legacy forums provider. In the meantime, and since you are here -- please explore, post a question, and test things out. Any question you ask during the preview period will be preserved, so don’t hold back. The more you use the new system, the better we can mak

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ByrneReese
Community Manager
5 years ago
S
simon2937New Participant
posted in News & Announcements
Usage of RingCentral Rooms - we want your feedback!

RingCentral Innovation team is interested in learning more about your usage of RingCentral Rooms.Today, you can use RingCentral Rooms in two primary ways:Start a scheduled meeting (planned previously by you or someone else)Start an ad-hoc (unplanned) meetingWe are interested in learning which of the two options you use most frequently.Thanks in advance for your feedback!Please share your feedback by clicking on the survey below:https://www.surveymonkey.com/r/HTT99ZS

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5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
Webinars | Choose the App That's Right for You, Lessons@Lunch, & Admin Tips & Tricks

Hey there!Make sure to register for the webinaryou are most interested in this week :)On April 23rd @ 10 am MST, the team will go over each of our apps and how they can help you streamline communications within your organization :) Register here!_____________________________________________________________Have you always been curious to learn the difference between Call Queues & Ring Groups? But only have time for a quick learning session? No worries! Join us on April 24th @ 12 pm MST. Register here!_____________________________________________________________New to being a RingCentral Admin? Already an Admin but want to learn more? Perfect! On April 25th @ 12 pm MST, the RCU team will be showing Admins some awesome tips and tricks :) Register here!

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5 years ago
BeckyH
Community Manager
BeckyHCommunity Manager
posted in News & Announcements
Attn: FinServ/Healthcare Admins - Virtual Meet-Up Topics

Hey, Friends!Our Customer Engagement team are planning a series of Virtual Meet-Ups in March in an effort to create a space for you to share your best practices and Business Line Objectives.Our team will be sharing the latest on RingCentral and how we can align to your objectives.If you are an admin/director level customer and work in the FinServ or Healthcare industries, wed love to hear what topics, specific to your industry, youd like to learn more about.Please share your topics below and well do our best to address them. Please note, because of the limited time, we may not be able to cover all your great ideas.Thanks!

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BeckyH
Community Manager
5 years ago
K
kevin-nejadNew Participant
asked in News & Announcements
obnoxious and unpleasant chat support

Dante E (2/14/2019, 1:12:55 PM) joins the chat. after a few minutes, he asked a question and since I wasn't sure what he meant, I asked "What does that mean" and his response was "What school did you attend for sixth grade? " later he claimed that it was a security question. If this was a security question, I would say something like "before I can provide more information, I need to ask few security questions"... first of all, this was not part of the security questions. I take this as an insult. If Ring Central going to dominate this market, they need to build a better culture and focus on their core values. Ring central claims that their focus is "We drive progress, creativity, and accountability that create great outcomes for our customers."This was definitely not the outcome I was expecting. My problem was not solved and I was rudely insulted. Shame on you Ring Central for having reps like this.

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K
5 years ago
C
Chris135153039Known Participant
asked in News & Announcements
Dedicated location for software release announcements

Does RC have a dedicated place where planned software releases are announced for Glip, Phone and Meetings (and even the platforms)? Ideally a blog format (with RSS) that's purely from the product teams and not mixed in with the rest of the RC user community. Some examples below.I'm glad that there's a vibrant user community, and I can't wait to dive in, but I think it makes sense to have a bit of separation to make our admin jobs easier.GSuite Updates BlogCloudflare BlogUniFi Video BlogThanks

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J
Community Manager
5 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
New Support Site!

Hey Everyone! We've recently made an exciting change. As of today, success.ringcentral.com is now support.ringcentral.comOn the new site you will have access to:YOUR ACCOUNT Log in to see account information in one place. Quickly view cases, detailed system status, and billing information. LIVE CHAT The help you need is only a few clicks away. Just click "Ask RingCentral" to talk to a live support agent. SIMPLE NAVIGATION Our easier-to-use Knowledge Base has new product-specific support pages, guides, videos, and downloads. DYNAMIC CONTENT Stay up to date on top trending topics in the RingCentral Community and with the latest help articles. QUICK ANSWERS Finding what you need is easier than ever with our improved global search. P.S. Don't forget to update your bookmarks to support.ringcentral.com :)

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6 years ago
S
saadet.swiftKnown Participant
posted in News & Announcements
RingCentral Meetings & Mac Mojave 10.14

Hello Everyone,We have important information to share regarding Apples upcoming Mac Mojave 10.14 operating system update.On September 24, 2018 Apple is releasing an update to its Mac operating system that will impact some functionality of the RingCentral Meetings solution for Mac. We are committed to resolving these issues promptly. Please review our Knowledge Base article for more details.In the meantime, remaining on a prior version of the Mac OS will ensure the best user experience with RingCentral Meetings.Should you have any questions, please click here to contact Global Support.

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6 years ago
K
Employee
kimEmployee
posted in News & Announcements
Glip: organize your Teams!

How can I organize my Glip Team rooms?

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K
Employee
8 years ago

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