Community Announcements

With so many different resources in the Community, it can be hard to know where to start. Check out this handy guide to help pilot your Community experience!First things first, we have two Community spaces available: the User Community and the Developer Community. These two different spaces serve different audiences and purposes:User CommunityThe goal of the User Community is to create a healthy environment for support, the sharing of best practices, and engaging with others connected with RingCentral. This community partners with our product and support teams, and hosts in-person and virtual meet-ups, webinars, and information sessions.Developer CommunityThis forum is designed specifically for developers, making it easier for them to share code samples, to seek help from experts, and search past knowledge base articles to achieve this forums' primary objective: to connect developers to the answers they need as quickly as possible. For more information about the developer space, yo

A well-crafted question will help you get a faster response and have you on your way to implementing the solution.Here are some tried and true tips on how to ask a good question:Check if Someone has Already Asked your QuestionBefore you jump in feet first to ask a question, take a minute to confirm that no one else in the Community has asked this question. We also suggest a quick search through our KnowledgeBase to check if there is an article that can help you out!Start with a Clear TitleHelp other Community members understand exactly what you are asking about by creating a clear and concise title for your post. NOTE: If your title isn’t clear, our moderation team may do a little editing to ensure clarity.One Post = One QuestionCreate a separate post for each question you want to ask. If you combine your questions,  you may not get an answer to all the questions you have!Be SpecificInclude details about the products you’re using: mobile or desktop, browser, and app version. By zeroing

RingCentral Customer Community Forum GuidelinesMissionThe goal of the RingCentral Community Forum is to create a healthy environment for support, the sharing of best practices and engaging with others connected with RingCentral. The RingCentral Community Forum Terms of Use (the “Community Forum TOS”) is the governing document for this community. This post simply breaks that down into understandable terms and defines expected etiquette for participation in the community.Code of ConductThe following are for your benefit and will help to make this community an enjoyable space on the web. Please respect all of the items listed below and the guidance of forum moderators and long-term members. Any breach of these items listed below, or those noted in the Community Forum TOS, may result in the suspension and/or termination of your account.Be YourselfBe yourself as people will engage and respect you more online when you're being honest. One idea is to use your real name (i.e. D

Thank you for joining us in this new Champion space!First, I want to extend my apologies for not connecting with you sooner.As you might have been able to discern, this migration came in hot!The GetSatisfaction platform surprised us with an accelerated timeline for migration and we did our darnedest to make the best of a quickly moving situation.We would have loved to get your feedback as you poked around and familiarized yourself with the new platform.Still, we would have created this space anyway. As your Community Manager, I want to grow this space for Champions and develop and curate a dialogue with you that helps to better tell the story of both the needs and concerns of our Admins and their users, but also to better support you in giving voice to concerns that benefits the wider RingCentral audience.If you were a member of the Developer Community, this platform is nothing new to you. But if you’re new to the platform, we’d like to hear your thoughts. Know that we&rsqu

For the last several months the RingCentral support team has been working on a new community support experience for our customers. We never expected however that the service we were using at the time would announce that they would be shutting down. Upon learning this we had to greatly accelerate the timeline of our project to ensure that customers were minimally impacted by this turn of events. Our vision is to bring customer and developer support together to offer a combined community support experience, and to enhance the customer community experience specifically with a number of new features and capabilities that our developer community has been using for over a year. It is with great pride and relief that on July 31, 2020 we successfully completed the first phase of this migration of our customer support content into our new community hub. Given the timeframe we were operating other, however, we made a number of short term decisions and compromises that we will be addressing in

Getting a Registration _handler_error when I try to post a ticket. All the support functions work - like this community and the admin portal. Just can get to open a ticket

I have a 1 person company plan. Recently the latest updates to both RingCentral for Windows and the RingCentral App for Android have been more of downgrades than upgrades. For example...RINGCENTRAL APP:- I have to keep the app open and running in the background to be able to receive calls and texts. In RC Phone app, it would always receive calls and texts. That is a MUST when running a business.RESULT: I had to go back to RC Phone app which apparently is no longer supported. Great work RingCentral team :(RINGCENTRAL FOR WINDOWS:- Unable to search for texts older than a month unless I load previous messages multiple times until that text finally appears. This is insane as I would need to know exactly when that text chain occurred. I also find it ridiculous that the phone app can easily find text conversations when searching for numbers regardless of how old the text is.- The newest version ONLY allows group texts to see each other's names/contact info and responses, unlike the andro

The RingCentral University team has some great webinars lined up for August!Thursday, August 6th @ 1:00 PM MST - RingCentral Office: Feature Release OverviewThis webinar will review what's coming in our Q3 2020 feature release for RingCentral Office.Wednesday, August 19th @ 10:00 AM MST - RingCentral Contact Center: How Calling Work What are the steps to setting up a new employee? What is the Agent Leg? Why do my agents need both a phone and an agent at the same time? Join us in this webinar to learn the details of how employees are set up and how the calling system works in Contact Center.Friday, August 21st @ 9:00 AM MST - RingCentral Contact Center: Ask the Expert Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.Friday, August 21st @ 10:00 AM MST - RingCentral Office: Ask the Expert (60 min) Welcome to RingCentral University

Hi, RingCentral Community Members!Im happy to report that we have been working on some exciting changes to our RingCentral Community!We are thrilled to announce were getting a new Platform. Its been a long time coming and were excited to share it with you. Were going to answer the questions we think you might have, but we welcome your feedback as we move forward!So, first things first - Why the change? When is this happening?Frankly, the current platform is sunsetting and we simply couldnt stay on it much longer without sacrificing functionality and user experience.We want this Community to thrive and the current platform isnt allowing for that. Its time to do something different!Plan to see a new Community by the end of this month!Whats the new platform and why did we choose it?Were moving to AnswerHub!Our peers in the Developer Community moved to Answer Hub a little over a year ago. They love it and they know whats good. But really, it has all we need with room to scale.And were real

Have questions about transitioning to the new Unified RC App? Want to get more information about features, new and old?Well, now is the time to get those answers. Learn general navigation tips, hear about new features and much more!Join Product Manager Arthur, as he hosts an informative webinar on the new RC App.Submit your questions here, and have them answered LIVE during the webinar.Register for this community & product collaboration via the link:https://webinar.ringcentral.com/webinar/register/WN_gzkgW9crRCGlS4Qg1TM_awWe cant wait to see you there!

07-03-202010:00 PM PT - 02:00 AM PTNetwork testing will be performed to our data centers on Friday, July 3, 2020 from 10PM to 2AM PT. This activity will simulate an outage to monitor the resiliency and effectiveness of our failover process, measure recovery time, and identify new issues. Minimal impact is expected during the maintenance window.Minimal impact is expected on Service Web, RC Apps, RC Video, and APIs & Integrations during the testing window.Email communication was sent on June 24, 2020 to admins of accounts that may be affected.

Very frustrated with the lack of follow up. I have had to open MANY tickets regarding several problems and none of them have been resolved. When will this get better? Do we have to change companies and take our money elsewhere to actually get customer service that is willing to take care of the issues?

Our customers who use team messaging are able to communicate and collaborate with their colleagues, clients, and business partners more efficiently and all in one place! Our product team has been tirelessly working on rebuilding the RingCentral desktop app with faster load time, enhanced searches, and many more improvements!With the new app officially launched, we thought wed share some Starter Tips to help you make the most of everything in the app!Follow along to help you and your team get started on the path to productivity and connection!1. DownloadHead over to the RingCentral Downloads page and get your RingCentral Desktop app today! Windows, Mac, web browser-- we got you covered.2. Get Familiar with Some New Icons! On the left side of the app, youll see icons for each element of the app. Keep in mind, different companies have different functionalities enabled, so its possible your app will look a little different.In the upper right corner of the app youll see two new icons next t

Hey, RingCentral Community members!Were so excited to announce our new RingCentral app for desktop. Our product team has re-built our RingCentral app for desktop with a modern design, enhanced search capabilities, improved speed, and so much more.You can access the unified app for team messages, video meetings, and phone calls now.Give it a try from your browser.Use your existing RingCentral credentials(make sure to close out of the old app to avoid duplicate notifications).Note: Desktop download will be available on May 8th and can be found here.Take a look at some of the great new benefits youll get with the new RingCentral app for desktop: Faster load times and improved stabilitySwitch calls and meetings between mobile and desktopAdvanced search with message filteringIntuitive design with improved navigation and file viewingFull group MMS support across mobile and desktopTheres no rush! If now isnt the right time, you can continue using your existing desktop app (soon to be renamed

The RingCentral University team has some great webinars lined up for May!Wednesday, May 13th @ 1:00 PM MST - RingCentral Office: Feature Release OverviewJoin us to review what's coming in our Q2 2020 feature release for RingCentral Office!"Friday, May 15th @ 9:00 AM MST - RingCentral Contact Center: Ask the ExpertOverview: (45 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.Friday, May 15th @ 10:00 AM MST - RingCentral Office: Ask the ExpertWednesday, May 20th @ 11:00 AM MST - RingCentral Contact Center: Custom Reports OverviewThursday, May 21st @ 12:00 PM MST - RingCentral App: Message, Video, Phone

RingCentral Meetings Security AdvisoriesAre RingCentral Meetings Sharing Information with Third Parties and No Information Disclosures?Worried about Zoombombing? How to Keep Your RingCentral Meetings SecureWindows UNC Paths Treated as Clickable Links in RingCentral MeetingsAre RingCentral Meetings Calls routed through China?Are RingCentral Meetings Encryption Keys Generated in China?Does RingCentral Meetings have a MAC OS Vulnerability?RingCentral Meetings Security Features for Preventing Meeting AbuseAll participants in a Zoom meeting use the same AES keyRingCentral Meetings through 4.6.9 uses the ECB mode of AES for Video and Audio encryptionQ2 2020 Update: RingCentral Meetings Security Customer Communications

In recent weeks, video conferencing has been embraced by people around the globe businesses, schools, government agencies and our families. But more recently, security, data privacy and user safeguards have come to the forefront when it comes to video conferencing services.In the spirit of transparency, we wanted to provide clarity to our customers and potential customers about our focus and commitment to privacy and security.Our Approach to Security RingCentrals long-standing commitment to security is multidimensional. As a cloud company, we look at cyber security in four dimensions Enterprise, Cloud, Product, and Customer Trust. We approach each as an essential priority to our business. We know that a strong company, and a strong service for our customers, requires commitment and discipline in each of these areas.Read more here.

The RingCentral University team has some great webinars lined up for April!Tuesday, April 7th @ 10:00 AM MST - RingCentral Office: Basics for Mobile Workers"Be a road warrior by maximizing your skills with the suite of RingCentral applications for your mobile and laptop. Stay connected using extension settings on the go, optimizing call settings, other tools for you to effectively communicate if you are in the office or not."Tuesday, April 14th @ 10:00 AM MST - RingCentral Contact Center: Skill Settings OverviewWant to know more about managing some of the advanced features in RingCentral Contact Center? Join us to dive into the options for setting up skills in your call center.Friday, April 17th @ 9:00 AM MST - RingCentral Contact Center: Ask the ExpertOverview: (45 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to a

You may have noticed a busy signal, a delay in connecting, or an error when attempting to reach some conference lines. Because of the influx of customers working remotely, the public communications infrastructure is being affected by some carriers experiencing capacity issues. We are working closely with our partners and those carriers and proactively adding capacity to prevent any future connection issues.Having trouble connecting or completing a call?Having difficulties joining or accessing RingCentral Meetings?Need to forward calls?We recommend utilizing RingCentral's digital services such as VoIP soft-phones, the RingCentral desktop and mobile applications, and web audio features on Meetings and Conferencing as an alternative to calling via PSTN. This should provide the best possible experience.Please see our Service Status site for further information and updates as they become available. In addition, sign up for service status notifications for ongoing updates.If it's you

New to RingCentral? Register for one of these 60-minute webinars to get you up and running quickly!Monday, April 6th @ 11:00 AM - 12:00 PM MSTTuesday, April 7th @ 6:00 AM - 7:00 AM MSTTuesday, April 7th @ 1:00 PM - 2:00 PM MSTWednesday, April 8th @ 8:00 - 9:00 AM MSTWednesday, April 8th @ 1:00 - 2:00 PM MSTThursday, April 9th @ 4:00 - 5:00 AM MSTThursday, April 9th @ 1:00 - 2:00 PM MSTFriday, April 10th @ 10:00 - 11:00 AM MST

Sometimes it's the little things that help the most. We know that businesses are trying their hardest to adapt to these trying times, and we want to help by providing quick and easy ways to connect with your customers meaningfully.Admins and business owners can change their company voicemail to reflect any closings, or change in hours. Specific user voicemails can be changed to reflect their status and provide updates as needed.To set up a General Custom Voicemail follow the step-by-step instructions HERE.To set up a Custom Voicemail for a User follow the step-by-step instructions HERE.If you have additional questions about setting up voicemail, please drop them in the comments and we'll be glad to help!

Hi Everyone! We hope you're all staying safe during these trying times.You may have noticed when calling into conference lines that there is a busy signal, or a delay in connecting. Conference lines are being impacted by upstream carriers reaching their capacity due to the influx of customers working from home. As a workaround, please utilize alternative US and Canada numbers to call in to your meeting, or use computer audio during your call instead of dialing in for audio.Additional US and Canadian numbers have been added to help combat slower connection times.Find all the available teleconferencing lines here: https://meetings.ringcentral.com/teleconference.htmlDon't forget you can always check out all known issues at status.ringcentral.com

During this unprecedented time, we know pragmatic information and intentional support are what is most helpful to our customers that live and work around the world.To keep you updated, we're sharing articles, tips, tricks, and anything else we think will empower you to continue your work, support your teams, and keep things moving.We'll continue to add to this thread, but we encourage you to share what's working best for you.We are a Community and this is how we help each other through these tough times.A message from our President and COO - Anand EswaranWork From Home Knowledge Base ArticlesSetup | Message | Video | Phone | TroubleshootingRemote Working Blog PostsEmpowering your Team: Remote WorkforceNeed Support?What you need may be here in Community. Use our powerful search to identify if there is already a thread for your issue.Community members are an invaluable resource.The Knowledge Base is a wealth of information on everything from step-by-step instructions to video

Can anyone provide me with contact information for the person at RingCentral Corporate who would handle customer feedback?