Is RingCX down?

14 replies
757 views

Our users keep getting kicked out of Ring CX.

Is there an outage?

call handling

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syoonk32Answer

Participating Frequently

@derlenbusch, If you go into your Analytics and look at live reports. You should be able to choose the queues that agents were last in. We just looked for sessions where those agents were in and there was a “hang up” button on the bottom right corner.

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syoonk32

Participating Frequently

Our team is also having the same issue.

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derlenbusch

Author

The First Step

Ya, this stinks.

I just heard we are having less issues now.

BeckyH

Community Manager

@derlenbusch @syoonk32 I’m hearing that this is being resolved.
Can you confirm your status?

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syoonk32

Participating Frequently

Agents are still stuck under “suspect”. Unable to log them out or change their status.

BeckyH

Community Manager

Agents are still stuck under “suspect”. Unable to log them out or change their status.

Okay, I’m monitoring. Hang on for a second as I learn more.

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syoonk32

Participating Frequently

This is the error message being given when agents are trying to log back into RingCX - Integrated Softphone.

BeckyH

Community Manager

@syoonk32 If you are still experiencing this issue, please create a ticket with support.
Firstly, so they can help to troubleshoot, but also to log your specific issues so they can connect with engineers to ensure they have eyes on all the errors.