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New Participant
August 23, 2022
Question

Why Nice InContact logs out an agent during unavailable state if the timeout is not reach yet?

  • August 23, 2022
  • 1 reply
  • 2034 views

Every time an agent goes to a lunch break set the correct unavailable status, I have set the timeout of that code on 47 minutes but when the agents returns to the station the session has been log out after 40 minutes, the agent sets the correct lunch break status every time.

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
August 24, 2022

Hi @Eduardo Rivera, I'm currently checking if there's an explanation for this behavior.