Contact Center & RingCX

Is there a way to have QM Evaluation forms Auto-save as we're filling them out. RC Contact Center doesn't recognize that I'm working on an active form, and when it times out, it closing out my form as well. I lose all the information I have already inputted. Every time I save it manually, it closes out and I have to go re-open. It is costing me a lot of time and frustration. Please let me know what others do with this problem.

We have been using Engaged Voice for several months now and we are currently having an issue with an anonymous caller and we can not block an anonymous caller in engaged voice. So this caller continues to tie up our queues and is wearing out our specialist. I called engaged voice and they said they would have someone call me back the next day - well that was last week.I was also told that in order to stop this caller, Ring Central would have to build an IVR for me - I am thinking that to build an IVR, it's going to cost us. But than again, they have not called me back, so I am assuming they don't know how to solve our issue.Does anyone have any ideas?Also, Engaged Voice is missing some of the little user friendly options, like making the softphone ring louder -I have contacted several agents at Engaged Voice and I will have to tell you that the customer service Tier 1 and Tier 2 agents that I have dealt with have been awesome, very friendly and pr

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the cursor is moved. This is causing confusion for agents when they use the app because often the bar doesn't move as expected when the cursor is hovered over the bar or is moved away from the bar.It would be easier to use if the arrow on the green box was actually a clickable field indicating whether to move the green bar in one direction or the other to expose the underlying call call controls.

How can we get Max Agent to work on our cell phones? We have RC Phone on their but would like the MAX Agent to ring into our cells.

Feature Request - please provide additional ringer options in the RingCentral Contact Center Chrome plugin.

Users on the InContact platform do not receive any kind of notification that their password has expired until they attempt to login. Can a notification be create to inform the users their password is about to expire?

Can the Max Client showing the user status be pinned to the user's screen session so they always see what their current status is?

We have integrated Okta in our environment and using for RingCentral. However, agents are still using separate authentication for Max Agent (Nice). We would like everything to go through Okta.

Using RingCentral meetings (Zoom) from Contact Center Chrome plugin. Is it possible?Easy enough with the Chrome Plugin for non contact center agents, but our agents frequently have to remote into customer PCs or screen share and see no way to do it from Contact Center.

Does anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight forward. During business hours it rings the agents. When hours of operation reach (after-hours) it forwards to an off premise number. I need to be able to change the RTN when needed. I cant find where this resides anywhere. I dont see this being a hard task to do.