Developer Platform, APIs, & Integrations

How do I turn off Google calls to Ringcentral? They are all Spam calls. If someone calls my mobile or direct it is fine.

We have been using RC (Glip) for a number of years. With the recent UI changes, the team nameheader has a character limit that's too small, and the team description no longer shows in the details pane.Are there any ways to somewhat revert back to the older UI configuration, or restore some of these properties to the way they were? Would any add-ons or custom development assist in achieving this?TIA

Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.

Hello,We need to implement Ringcentral rest API in out website. which have more than 50k+ customer and need to save all customer data.Can i add all details in contact list?When any customer change that details than can't update that contact details form our contact list because when add new number than some number auto append `+1` so when try to search with number than can't find contact.Please suggest for that.

Hello, can anyone help me with this issue: after almost a year of using my RC APP ( API for SMS ) just an hour ago i keep getting this error: "In order to call this API endpoint, one of the following permissions [OutboundSMS] have to be granted to the authorized user."Are there were any recent changes to API or permissions for apps ?

I'm finalizing getting my app gallery app moved from an old account and application to a new one and when I try to submit my marketplace application I am getting an error that "The profile name is already taken". I have removed the old marketplace app from the gallery and completely deleted the old production application so the name should be available: Marchex for {{ PARTNER_NAME }} in the field Profile Name is where I am having issues. Thank you for helping me resolve this.

I was exploring RingCentral Swift and got a compile errorTask failed with exit code 65:after doing some research I found that the sdk is not updated from a longhttps://community.ringcentral.com/questions/89996/couldnt-build-ringcentral-library.htmlIs the sdk still not updated?

My example is if there are 8 members in the meeting I receive 8 notifications, not just my own.

My application with clientID: G8E9ItydR4aK2CA6SLlItw is showing that it is not able to be graduated but the graduation requirements aren't refreshing correctly. I have exercised all permissions as well as made 5+ calls to each endpoint and have less than 5% 4xx errors. If you view the page under 'analytics' for the last 24 hours you can see each of the tabs "API Calls", and "Endpoints" is correct but "Permissions" still doesn't correctly reflect the permissions I have used correctly. That includes the API call to renew/webhook and which would satisfy the "Webhook Subscriptions" permission and the API call to create the webhook subscription with create/subscription with an account level telephony webhook. (Which I can verify I am correctly receiving all webhooks) that would satisfy the "Call Control" permission. Thank you for your quick resolution in helping me graduate our application today.

I have multiple clients making requests with the same app. If I get too many 429 on one client will that in any way affect other clients by responding with a 429?Can my app get blacklisted or temporarily slowed for all clients if I make to many requests?

Hi there,We are encountering an issue with a mutual customer where the voicemail webhook is only being sent when the voicemail is read by the user, but not when the voicemail was received.Any ideas?We've also submitted a help support ticket but the turnaround time is extremely slow. We have mutual customers that are unhappy.

What is the difference between extensionID and extension number. When should I use extensionID and when should I use extension number

We need a chatbox for our website that will ask a visitor for some basic information, such as name, email, phone and subject of interest. Then, based on the input the visitor provides, they will be prompted with the button to call one of our relevant RingCentral groups/queues. Are there any templates available to configure such a widget that could be integrated with a WordPress website?

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

This happens randomly, but I have one user that is having problems authenticating, they were on a call on their softphone (ringcentral phone app) hung up, next call said to switch to another device, she logged out of our application, cleared her token, and now when trying to authenticate through our app/api calls she gets the following. Any idea/direction/experience would be helpful as this is not the first time we have had issues with this. Transfer-Encoding: chunked Connection: keep-alive LocalHostInfo: xx.xx.xx.xx_13878@sjc01-c01-csg13.c01.ringcentral.com RCRequestId: 09071e90-a5fd-11ec-82c7-0050568daa

Hi @Phong Vu,We are unable to Graduate our app as it says we haven't exercised all the requested permissions. I've re-run my web hooks multiple times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab you can see the requests. Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests.

I've deployed my app dozens of times over the past several months however this week I'm seeing a problem with the app graduation process. I've re-run my web hooks about 30 times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab... what is this n11s? Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests....Thank you,Zak

I’m having a similar issue as discussed in the following thread:https://community.ringcentral.com/questions/8943/call-control-permission-required-for-webhook-subsc.htmlCould you please help graduate my app based on the following:We are having issues with the Call Control and Webhook Subscriptions permissions. If we remove them our app fails in production. To create the webhooks callbacks for letting us know when a call is completed so that we can pull the recording the permission is needed. Without it we get the following errors: - 403 status code and error message of "[SubscriptionWeb

Hi,We work remotely and use Teams all day on video to conference with each other. We are just signing up for RingCentral and aren't sure if we can also use the desktop app as phones, while we are using teams, or not? It seems to us, we will have to get actual phones and use them, since our microphones and speakers will already be in use. As we often collaborate with each other about the phone calls we are on. Is this correct?

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

Is there a way to toggle the call queue availability of a user without having to log into the Ring Central app as an admin?Use case right now: RC is just a call handler and router for us. All inbound calls to line 1 hit a queue that rings each rep simultaneously. Goal: I would like for the sales manager to be able to turn off reps easily without having to log into the admin account to do so.

Hi I hope you guys are doing well,We experienced a delay of 7 minutes to receive webhooks for any type of events (inbound, outbound calls, etc).This delay happened between 7AM PST to 9AM PSTAnybody else had this issue today?Regards.

Each time i'm trying to do a call from browser (Node server) I receive this message: You cannot use this device to make PSTN calls includinc Emergency Calls since no Digital Line is associated.I have look into the forum and already follow the instruction from this page "https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US"So i am not sure why i can't make the call. Would be glad if anybody can help me with this. My app name: TestApp-3legAuthAnd my email is: drapeaucharles@gmail.com

What is the curl command for requesting an access token using Password Flow?

I am developing an app using ringcentral-web-phone WebRTC SDK and I want to set my Caller ID to be Blocked/No Number.Per http://ringcentral-faq.readthedocs.io/en/latest/voice_webrtc/ I can specify a value for 'fromNumber' and that will set my Caller ID. I am able to specify my company number or my direct number as my Caller ID successfully.How can I set my Caller ID as Blocked/No Number?