Chrome Extension Not Loading

Experiencing the same issue. Users appear to be on version 25.4.20 that was just updated January 11th. No word from support as of yet

Update: Started seeing this when updating the Google Chrome version to: 144.0.7559.60. Seems to be working on previous 143 version

Hi ​@LawrenceLaux and ​@Connor.Argueta, 

Please submit a support ticket so our Technical Support team can take a closer look at your specific setups and investigate further. Thank you as well for identifying which version you’re having trouble with.

Submitting a case link will not load for me unfortunately. Is there an alternative that I can use to submit a support ticket? ​@Mary-Community_Moderator 

Experiencing the same issue and I need to make calls on my computer / Chrome browser. It seems the desktop app is not working either. Tried all the troubleshooting steps the original poster tried too before finding this thread

Submitting a case link will not load for me unfortunately. Is there an alternative that I can use to submit a support ticket? ​@Mary-Community_Moderator 

 

Let me help you submitting a ticket instead. Could you please send me a DM and provide your contact details?

same issue here. Is there a fix?

I’m experiencing similar issues. I’ve tried uninstalling and reinstalling the Ring Central Chrome extension, cleared my cache and browsing data, quit and reopened Chrome, and restarted my computer. 

Is there a fix being worked on?

Yes same issues. This is how my company uses ring central so we are pretty much uncontactable by phone right now. Please get this fixed asap or will will be forced to find an alternate solution

Same here.  So far the only fix is to use it in Edge.