Chrome Extension Not Loading

Any updates on a fix for this? Is it more so a chrome issue or a RingCentral issue? The desktop app seems to be working just fine, but it’s not as efficient as dialing directly from the web in the extension. It will surely slow down our production.

Hey, Team!
I’m working on an update here. 
Hang tough!

Thanks! Need this for my job.

Alright, sorry for the delay - had to connect with several folks to make sure I was getting accurate info!

A recent update in the Chrome browser (Version 144 and later) introduced a breaking change in how extensions handle messaging. This has caused a failure in communication between the extension's internal components, resulting in a loss of functionality for users on specific browser versions, including the loading of the RingCentral Chrome extension and the making or receiving of phone calls.

• Impacted Browser Versions:
  • Mac: Chrome Version 144.0.7559.60; Edge Canary 145.0.3799.0.
  • Windows: Chrome Version 143.0.7499.193; Chrome Canary Version 146.0.7634.0.
• Current Status: A fix was developed on January 14, 2026, and submitted to the Chrome Web Store. We are currently awaiting approval from Google for the official rollout. The fix will be auto-applied on the next load or refresh of the Chrome extension with no further action by the user. 
• Interim Workarounds:
  • Web App: Use the web version of the RingCentral app app.ringcentral.com

Please let me know if you have questions! I think this should be resolved soon, but if you’re still running into issues, reach out here and we’ll help to escalate!

Good afternoon, I still can’t launch ring central extention, I am facing this problem for several days, please help me.

Have you created a ticket for support to assist in troubleshooting?

Are 

Are we still waiting on Google to approve the rollout from the 1/14 fix that was mentioned?

I cannot login to the RingCentral App Connect

​@QuietIntegrator 

What CRM did you try to connect to? And did you see any error message?