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Welcome! Need help with App Connect? Ask us here.

  • August 23, 2024
  • 13 replies
  • 648 views
Welcome! Need help with App Connect? Ask us here.
ByrneReese
Community Manager
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Thank you for joining our growing community dedicated to providing support and product updates for RingCentral’s App Connect - a browser extension that seamlessly integrates RingCentral with some of your favorite CRM systems including NetSuite, Bullhorn, Redtail, Insightly, Clio, Pipedrive, and ServiceNow.

Whether you're an admin, end-user, or developer, this community is here to help you get the most out of App Connect. Here you can receive peer support and subscribe to product updates to ensure you make the most of this powerful and ever-growing integration.

We encourage you to:

  • Ask Questions: Don't hesitate to post your queries about setup, troubleshooting, or best practices. Our knowledgeable community members and RingCentral experts are here to help.
  • Share Insights: Have you discovered a helpful tip or a clever workaround? Share your experiences and help others benefit from your knowledge.
  • Engage in Discussions: Join ongoing threads or start new ones to discuss features, updates, and more. Your participation helps foster a supportive and dynamic community.

We believe this community will be an invaluable resource for anyone utilizing App Connect, enabling you to bring RingCentral into the CRMs that power your business. 

As always, we value your contributions and feedback. Your input helps us improve and tailor this community to better serve your needs.

Let's make this community an awesome space for learning, sharing, and connecting! 💪

 

13 replies

  • New Participant
  • October 29, 2024

I need assistance with the CRM Extension / Clio. I have followed the steps but the CRM Extension does not show the Clio login.


ByrneReese
Community Manager
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  • Author
  • Product Manager
  • October 30, 2024

@mkangeles I DM’ed you so I can help you offline. 


  • The First Step
  • February 11, 2025

The extension worked for one day, and now it’s just stopped. I need some assistance.


ByrneReese
Community Manager
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  • Author
  • Product Manager
  • February 21, 2025

@ajmertzenich We have recently been experiencing some issues. We appear to be well on our way to resolving them. How has your experience been in the last 24-36 hours. Are you seeing improvements in App Connect’s reliability?


  • The First Step
  • February 21, 2025

@ajmertzenich We have recently been experiencing some issues. We appear to be well on our way to resolving them. How has your experience been in the last 24-36 hours. Are you seeing improvements in App Connect’s reliability?

Indeed, things appear to be working normally. thank you for taking a look and getting it patched.


  • The First Step
  • February 11, 2026

I am not able to login to my app once I am in the GHL subaccount. It used to work before on another subaccount it is not working now on a new subaccount. Is there any one who can help me?

 


ByrneReese
Community Manager
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  • Author
  • Product Manager
  • February 11, 2026

@Sergio Lopez I need to alert Loyally - the team behind our GHL integration. Let me see if they can jump in and help. 


  • The First Step
  • February 11, 2026

Thank you! I tried calling them and the phone did not work. I sent them an email and haven’t heard back. I would appreciate your help in escalating this. Thanks!


  • The First Step
  • February 12, 2026

Hi ​@Sergio Lopez 

Thank for reaching out. I see you have sent an email yesterday, please allow us some time to respond.

You mention switching to another sub-account. Could you please share the location ID of the sub-account that worked and the locaton ID of the sub-account that does not work? We have a Whitelisting mechanism on our side though a trial period should be active by default for unregistered sub-accounts.

You can send it to info@loyally.eu or reply on the ticket you already created with us.

Also please include some screenshots and a description of the steps you take and the outcome. The more information you can share the better we can help you.

We will pick this up via e-mail once you have sent in the information.

With kind regards,

Jeroen


Hi,

I’m using App Connect with Clio, and it works great for calls, but I have not been able to get the internal messaging feature working as smoothly.

I currently have two issues:

  1. I accidentally closed the side window where I could view messages, and I cannot find how to open it again.
  2. I do not know how to hide old groups that are no longer being used.

I would appreciate any guidance on this.

Regards,


  • New Participant
  • April 28, 2026

Hello,

I am looking to connect ring central with GHL. When setting up the extension I cleared the platform info, and then put in the GHL link. When I click into the ring central extension/app it says that I need to connect GHL, but unlike in the videos there is no GHL connection, I am missing that button. Also, it did not trigger me to install the GHL app which I believe is the problem. Can I have assistance with this?


dakong
Community Manager
  • Community Manager
  • April 28, 2026

@infoarmendariz 

  1. The side window right now only pops up when AI assistant appears during a call. We are looking at adding a control button to open/close it at anytime.
  2. Inside App Connect, it doesn’t support that. It’s supported in RingCentral main app, either desktop app or web app.

  • The First Step
  • April 29, 2026

@Jay Shamrock 

There is a newer RingCentral App Connect extension available that may resolve the issue.

  1. Uninstall you current App Connect chrome extension
  2. Then navigate to this App Connect chrome extension page and install it
  3. One installed go to the Chrome extension and go to the extension options.
    First click Clear platform info then click Save
    You do not have to manually change the URL. This was only needed for the previous extension.
  4. Please refresh the GHL page and try the login and connect flow again. If it does not help please reach out to info@loyally.eu