Skip to main content
The First Step
September 23, 2019
Question

"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome

  • September 23, 2019
  • 11 replies
  • 1603 views

Everytime I dial a phone number in Salesforce , google chrome asks for a permission . It is very annoying . Anyway I can get rid of this??

    11 replies

    The First Step
    September 25, 2019
    Hey Taranbir, could you provide step-by-step guide on how you're calling out and when you get this message? Screen shots are always helpful and appreciated :)
    The First Step
    October 10, 2019
    I call from numbers directly by click to dial feature in sales force, earlier it just dialed the number in ringcentral, but now it asks for a permission first. I can't provide the screenshot in public.
    The First Step
    October 10, 2019
    Hey Taranbir, you can blur out information you don't wish to show. But if you don't feel comfortable at all, I would suggest calling Tech Support so that they can do a screen share and see what you're seeing
    New Participant
    October 17, 2019
    I am experiencing the same problem.
    Steps.
    1. Click to dial a number in Salesforce
    2. The soft phone utility pops-up
    3.  Chrome displays a message  "Open RingCentral Phone"

    The First Step
    October 18, 2019
    yes same problem as me

    Employee
    October 18, 2019
    Hello Ian and Taranbir, 

    Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?

    If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up. 

    Thank you,
    Kellie B.
    New Participant
    October 18, 2019
    I'm having the same problem, as is my team. We are signed in on the desktop app. 
    The First Step
    October 21, 2019
    Yes I am also signed in on desktop App
    New Participant
    October 21, 2019
    Yup, I am signed into the desktop App.
    The First Step
    October 21, 2019
    We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77. https://support.google.com/chrome/thread/14194567?hl=en