Highlights from Our Customer Engagement Bundle Webinar: Mastering Call Queues, Shared SMS & TCR!
In our recent live session, Eric Kenney (Product Marketing) and Marijn Geurts (Product Management) broke down how the Customer Engagement Bundle (CEB) fills the gap between basic business phone systems and heavy, expensive contact centers.
Check out this sneak peak into the webinar!
High-Level Highlights ▶️
- Call Queue Optimization: Demonstrated how easily admins can set up call queues and advance call queue features. Showcased how turning on position-in-queue announcements, estimated wait times, and 1-click queue callbacks drastically improves customer satisfaction.
- Real-Time Live Reports: A tour of the Analytics portal showed how managers can build custom dashboards with live widgets to monitor queue health, track SLAs, and reallocate idle agents on the fly.
- Navigating TCR (SMS Registration): Addressed common carrier rejection points for SMS registration—emphasizing the need for exact IRS detail matching, clear website privacy policies, and company-branded email domains.
- Shared SMS Inbox in Action: Showcased how up to 50 team members can collaborate in a single shared inbox to assign, track, and resolve incoming customer text messages—including support for MMS and AI Receptionist integration.
If you want to view the full recording, we got you covered! 🎥
Watch the full recording here! 👈
Resources & Links 🛠️
- RingCentral Customer Engagement Bundle
- Using Business SMS Booster licenses
- Using Call Queues Booster licenses
- Getting Started with RingCentral: Register your Business SMS/MMS for TCR
Have questions about queue callbacks or SMS registration? Leave a comment below!