The First Step

Question

Caller ID no longer showing on incoming calls forwarded to mobile calls

Forum|Forum|7 years ago
February 21, 2019
20 replies
1752 views

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.

Reporting system bug:

Under Call handling & forwarding: I have the following set up:

Incoming calls forward in this order: simultaneously

1) Desktop & mobile apps

2) VVX-601 desk phone

3) Mobile phone

Then under Settings: Incoming Call Information: Display Incoming Caller ID is selected

However, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.

Could you report this to the tech teams and get back to me?

caller id

S

saadet.swift

The First Step

Hey WON, I see you have case 08312094 open right now. Please continue to work with your Support Rep so that they can gather some more samples :) Once they gather what our higher tier support needs in order to do a deeper investigation, they should escalate your case (unless your current rep figures it out :) )

W

won

Author

The First Step

Hi, I spent a couple of hours and nothing worked. I think ringcentral should check if this is a system-wide issue as many people will not realize this.

T

travis1

New Participant

This started happening to me as well around 4 days ago. I've made no changes to my settings.

W

won

Author

The First Step

Hmm, I see that I am not the only one...

S

shawn-d

New Participant

Im having this issue as well. It started 2/14

S

saadet.swift

The First Step

Hey everyone, Support will need to investigate and gather more details :)

W

william-whittenberger

New Participant

Mine too. And on my phone it initially shows up as potential spam

J

jeannette-reiff

New Participant

This is a known issue and there isn't a fix as of yet. Just spent 45 mins on the phone with support to confirm that the issue lies in the Call Que because when you call the direct phone number of the landline the forwarded call displays caller ID info correctly. I hope this gets fixed soon...we pay a premium price for this service and basic things like caller ID should be a non issue.

S

shawn-d

New Participant

It has now been one full month of us experiencing this issue with no resolution.

J

jeannette-reiff

New Participant

Without notice the bug "fixed itself" 2 days ago at least for our account.