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The First Step
Feb 21, 2019 1:15 PM UTC
Question

Caller ID no longer showing on incoming calls forwarded to mobile calls

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.


Reporting system bug:


Under Call handling & forwarding: I have the following set up:

Incoming calls forward in this order: simultaneously


1) Desktop & mobile apps


2) VVX-601 desk phone


3) Mobile phone


Then under Settings: Incoming Call Information: Display Incoming Caller ID is selected

However, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.



Could you report this to the tech teams and get back to me?

20 replies

wonThe First StepAuthor
The First Step
Mar 14, 2019 8:56 PM UTC
Still same issue...
wonThe First StepAuthor
The First Step
Mar 15, 2019 3:36 PM UTC
Just observation: When a caller ID shows "anonymous" on ringcentral, it shows unknown on my forwarded cell phone. So, it selectively shows caller ID only for some calls.   
wonThe First StepAuthor
The First Step
Mar 21, 2019 3:10 PM UTC
RC finally fixed it. It's showing caller ID now.
New Participant
Mar 21, 2019 3:46 PM UTC
You're lucky, I just tested mine, and it's still not working correctly. 
New Participant
Mar 22, 2019 7:54 AM UTC
Mine still isn't working either. I've given up hope at this point. 
New Participant
Mar 25, 2019 3:39 PM UTC
Mine started working on Friday, but as of today, it's no longer working correctly. 
New Participant
Apr 1, 2019 10:18 PM UTC
For the time being, mine is working properly again. I've made no changes on my end.
New Participant
Apr 3, 2019 5:00 PM UTC
Mine is still not working.
New Participant
May 13, 2019 4:40 PM UTC
This needs to be fixed ASAP! Mine is doing the same thing, when calls are forwarded to our cell's there is no way to see what the phone number is in our log to pull the recording. 
The First Step
Jul 30, 2020 4:08 AM UTC
Hey WON, in order to see if this is indeed a bug, you will still need to work with Support. Here on the Community, we do not have the resources or access needed to properly investigate and gather the information that our Product Team needs.