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The First Step
November 30, 2016
Question

Can a virtual extension be tied to a physical phone?

  • November 30, 2016
  • 8 replies
  • 780 views

I am curious if I can add a virtual extension and tie it to a physical phone.

8 replies

lambersonThe First StepAuthor
The First Step
November 30, 2016
I apologize, my question was kind of vague.

She wants to use a physical phone to answer incoming calls to the main number. But the main number is registered to too many devices. I was wondering if I could make a call que and assign a virtual extension to a physical phone and use that to answer incoming calls alongside the main number. Hope that makes sense.
Participating Frequently
November 30, 2016
You mean like a Presence key?
lambersonThe First StepAuthor
The First Step
November 30, 2016
Sorry for the confusion. This is a previous post I had made that explains the situation. This might make it a little more clear for what I am needing.

https://community.ringcentral.com/ringcentral/topics/how-many-devices-can-the-main-number-be-assigne...

I am told that a line can only be attached to 1 physical phone and 1 soft phone, not just two soft phones. However, I tested it on our system and seemed to work just fine on 2 soft phones. So I want to test to see if we can assign her main number to two soft phones (two separate laptops), then add a physical phone, assign a virtual extension to it, then create a call que and have all three devices ring simultaneously.

Thank you for your help and sorry if this sounds confusing. 
Participating Frequently
March 2, 2017
Right. But you could program as a presence key.
New Participant
March 2, 2017
It seems you are not allowed to connect a SIP device to a virtual extension as a Digital Line is required. Is that correct?
The First Step
May 23, 2020
Now, i have a similar question. Can a virtual number be assigned to a desk phone, and have that assigned to an existing user?
Participating Frequently
July 30, 2020
You could set the main number to ring a virtual extension, and have a Presence key appearance of the virtual extension.  Is that what you are looking for?
New Participant
July 30, 2020
For my use case a separate physical phone is needed (I think). I'm trying to get around a cabling issues between a Polycom IP 7000 and a computer for VC. We want to just have an auto-answer SIP device (Snom PA1) with line out/in connected to a micro PC. I thought paging would work, but that is one-way audio. Tried using the display speakers, but had echo issues. I thought a virtual extension would work, but apparently not unless we use the softphone and some software to create a virtual sound card to cross the audio (or even a USB soundcard). All very messy... With a PBX this would be simple to do...