New Participant

Question

Desktop App: HUD not refreshing

15 replies
1774 views

The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back

hud

S

saadet.swift

The First Step

Hello Safwaan,

Please open a support case so we can troubleshoot!

C

craig-lohman

New Participant

We had one known instance of this occurring in our office yesterday as well. The HUD showed a person was on the phone, but the person was not. The only way to update the HUD was to log out of the RC for Windows App and log back in.

J

jeff-salisbury

Participating Frequently

My users have complained of the same thing but it isn't consistent so impossible to open a support case and pursue.

M

merillat

New Participant

Experiencing the same in our office.

G

gabriel-soto

New Participant

Our HUD its broken again. Opened a case # 07848485

P

paul-parker

New Participant

We have had a similar issue. HUD not updating

K

kieran-cushman

New Participant

Did anyone every find a quick solution to this? This is happening in my office now.

G

gabriel-soto

New Participant

I have a case open because we notice this issue last Monday 10-23-2019. Yesterday Tuesday 10-24-2019 was working well but seems it is an issue today. The case 09621824

M

merillat

New Participant

Was happening on Monday, seemed to work yesterday. Looks like the issue is back.

S

saadet.swift

The First Step

Hey all, we are currently experiencing an issue with the Presence/HUD feature. You can learn more on our Status Site here: https://status.ringcentral.com/

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