Desktop App: HUD not refreshing

We have been experiencing this same issue for months now.  I received ridiculous suggestions from Support when we opened a ticket....1) Reinstall -  not always possible during business hours -  2) Delete all members of HUD and then save and then add them back in - Does not work..... waste of time.  3) The only suggestion that worked was to log out of Ring Central and log back in -  it works but only temporarily (especially after this latest update).  This problem makes the HUD unusable.  Ring Central Support acted like this was a novel problem but obviously it is not.... Very frustrating!!!!! 

Is there any update on this? We are experiencing this same problem at my location. We are in the midst of onboarding a bunch of new agents, and NEED this monitoring capability to work reliably.

We are also experiencing the same issue.  I kill the ring central process and restart the app and it works again for a random amount of time before needing another reset.

We are also experiencing this issue.  Is it tied to latest update?  We have tried rolling back client applications to the previous version to try to resolve this. 

We are experiencing the same issues 4/21/20   Support recommends logging out and back in.  That is only a bandaid.  How do I know I need to log out and back in again unless I specifically know of an instance where HUD didn't update.  I need to be able to rely on the HUD status.