Phone

We are based in the UK and use softphones. We have 20 users and they are inconsistently experiencing sound drop out on calls.They will answer a call - hear the request - put the caller on hold - then try and retrieve the call however they can hear no sound. The caller can however hear them. We usually explain there is a technical fault and transfer the call back to themselves. Then answer this 'new' call and the sound is restored. This has been occurring for over a year with minimal help from RingCentral support. They have conducted tests on our line but usually the issue does not occur during their tests.Its worth noting that this happens with incoming and outgoing calls. It usually only occurs when the caller has been placed on hold for longer than around 15 seconds.Has anyone experienced this or does anyone have any suggestions as to what the issue could be? Many thanks

My work laptop is Windows 10 (64bit). I uninstalled the RingCentral Meeting App and RingCentral App because the RingCentral Meetings options were greyed out in the RingCentral Desktop App.I restarted the laptop and downloaded the latest RingCentral Desktop app(20.2.2-x64), but the installation fails. When I click the "Open Setup Log" button nothing happens.I am able to use the RingCentral app on my iPhone, but I really need to get it back on my work Laptop as well.

is there a united state contact phone number for service questions on my phone? I'm not getting very good help and having reception issues with out of the country tech help. Their phones sound very garbled and am loosing half the conversation because the connection is poor.

can you use a third party wifi extender

I would like the app to respect my Android 'do not disturb' settings.

Anyone have any experience with Ring Central App on a Android like Galaxy Tab only using WiFi or other reccomendation for a mobile type device in a building/office ?

Suddenly Glip started to fail when I try to launch Glip or even after full re-installation with this Windows error[Main Instruction] A JavaScript error occurred in the main process [Content] Uncaught Exception: Error: Can't find Rcvdt class. Invalid deep linking config in package.json at C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:26:19 at Array.reduce (<anonymous>) at prepareConfig (C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:12:24) at Object.<anonymous> (C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:36:18) at Module._compile (internal/modules/cjs/loader.js:839:30) at Object.Module._extensions..js (internal/modules/cjs/loader.js:851:10) at Module.load (internal/modules/cjs/loader.js:701:32) at tryModuleLoad (internal/modules/cjs/loader.js:633:12) at Function.Module._load (internal/modules/cjs/loader.js:625:3) a

Is there any way to increase the simultaneus ring menbers in a call Queue?

It is INCREDIBLY frustrating to constantly talk over my clients, or them over me, because of the horrible delay in hearing each other! I used to make calls directly from my phone's app. To avoid the delay, I though I'd try make calls through my back office (i.e. having the number dial my cell phone from my laptop)Still a delay. A "network issue' does not sound like my problem. Any suggestions, one way or the other, of how to rectify this problem? I have a Samsung Note 4, and my servicer is T-Mobile.

I have been facing problems with RC Phone app desktop. Some times when I accept calls, caller can not hear me but I can hear them loud and clear. Some time I can the caller but my voice doesn't go out. I tested today with Glipp app and its working just fine but with RC Phone my voice was going out but I couldn't hear the caller.

Hey Everyone!IT Guy here who has a client who uses this app at the request of some of their clients. My client's integrated WebCam will not work within RingCentral and RingCentral only. It works just fine in Teams and the Camera App within Windows 10. I've followed the basic troubleshooting steps and I see the settings within the app are correct as well. Is my only other option to reinstall the application?

Our admin has setup two of us in the call queue for our main company phone number (404) 000-0000. When a call comes through to that main number, my RC app does not ring. If a call comes in to my direct number (404) 111-1111, however, it does ring.I'm logged into the app with my personal login. My toggle is on to accept queue calls & data (voip) calling.Why would the app not be ringing?

Is anyone else getting a ton of phone calls where you can't hear anyone? I get about 5 calls a day like this. Is this a sales call? Or is there something wrong with my line?

We have dozens of users using the iOS app and we have found that it doesn't ring the app consistently. Some users with deskphones report that sometimes it rings their app as well and sometimes it does not. We know the users are setup correctly because at times it will work correctly. I have seen on my app that it will never ring, but immediately popup a message that a call was missed. I don't think reinstalling the app would help because it is affecting so many users. We have a mixture of carriers (Verizon and AT&T) and the problem isn't isolated to when the device is on Wifi or on cellular network. One user actually has a iPad and iPhone that both have the app and they informed me that sometimes it rings one and not the other. In some cases it will ring them simultaneously as we would expect. So it is an intermittent problem.

I have a soft phone and since yesterday all calls are going straight to voicemail. I've checked my settings and they are correct. So not sure what is going on.

User1 is on vacation, I forward phone to User2. User2 doesn't answer, voicemail defaults back to User1. How can I default to User2?

I have been on the phone with the supposed Glip support for 2 hours only to find out that Glip is not supported unless you have a Ring Central Account and to contact Glip support, which is Ring Central - What is up with that? I really don't need a Ring Central account so how do you get support (and please don't tell me to contact the number - be there done that)

1. Account type (U.S., Canada, UK, AT&T, Telus, BT)RingCentral Glip app: Admin user: juanjosegv@aytotarifa.comAccount problems user: javieroc@aytotarifa.com2. Related case number (if applicable): No3. Detailed description of problemI've been using Glip for over a month and this is the first time this has happened to me. There's a user who can't get in. He gets the following error:"Access to this account is disabled. Please call support at (888) 898-4591."He claims he hasn't entered the password wrongly 5 times. I tried to reset the account but I always get the same error.I can't call the support phone as my English is very bad(Another channel of communication via text?).Thank you.4. Previous troubleshooting steps takenI've tried to 'Deactivate the user' and enter it again.And forgot the password too.

I've been using ring 4 years with no problem in the US. Recently the app on my verizon iphone 6 doesn't ring on incoming calls consistently. Used to run flawlessly with no problem.As of about 2 weeks ago incoming calls ring maybe 30% of the time. Reinstalled the app 3-4 times. Rebooted phone 3-4 times. Phone is running ios 10.3.1. App is up to date. On wifi or 3g/4g/lte doesn't matter. Checked all the settings. An employee on att is having a similar problem. Anyone else seeing this behavior? Is there a fix?We checked the ring settings, notify/ring softphone/apps with 0 delay. Like we've always set it. Nothing has changed. Please help.

On the Glip app, you can set custom away status messages. Is there any way to delete ones that are no longer in use? or do they stay there forever?

The headset I am using for the softphone app is picking up a ton of background noise and I can't seem to get it resolved. Does anyone have any suggestions for me.

Does GLIP have a self option of reactivating a deactivated user?

I might be missing something but for the life of me, I am unable to call out using the Site Number. I can call out using the full account number but when I have users setup with Multi-Site and want users from site Boise for example to use a Boise assigned site number, and users from Tampa to use a Tampa assigned site number it won't let me. All I see is the general account main number which I do not want to use. Am I crazy or am I missing something?

We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting?

In call recordings, I noticed that one of my calls stopped recording prematurely. The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording. I have been escalated to Tier 2 by RC and am awaiting a response. Has anyone else had this problem?