Phone

There are dozen's on questions sent to this site and I would like to know just how Ring Central responds to these questions and if any of them get solved?

How do I review replies to my questions?

I started testing Glip with a personal email account, and that test has been successful. I would now like to move my Glip to my new company's domain. I have a lot of conversations already, and don't want to lose that history. I have been able to update the company name, but I cannot change the email address domain.

HiWe have an Account type: UK - RingCentral Office 1 line Standard EditionDiverting to mobiles is no problem but we recently got a local Skype number for when we're out of the country as the cost of our mobiles out of the EU is high and thought that when we were on wifi, being able to accept calls on that would be great. But the diversion doesn't work. It either goes straight through to voicemail, jumps onto the next divert (one of our mobiles) or cuts out completely. I've done what seemed like an endless chat with first RingCentral then with Skype who each say the problem is with the other provider. Does anyone know the answer please, as to why my local Skype number won't work when used as a divert on RingCentral? Any help gratefully received!Thank you :)

How do I Port my number to a mobile carrier

2 COMPANIES WITH OVERLAPPING EMPLOYEES. I have a problem. I know RC is capable of doing this, but I don't know how to do it. I have one R.C. account, 2 companies and 2 "877" numbers. Company A has different employees than company B - EXCEPT there are two employees that are in both companies and we cannot get the IFR system to work correctly on those two employees that are in both companies. Can you PLEASE POINT ME TO A VIDEO, or an article that can help me fix this. PLEASE. R.C. technical people couldn't do it, but I know its "doable". THANKS VERY MUCH

I'm trying to install the Softphone MSI via script. When I install directly (locally) on the target machine, the MSI works correctly, but when I do it via remote script in Panda Systems Management, the log file diverges at the MuiCache stage and tries to reconfigure an existing install instead of doing a fresh install. See log file snippets below.Successful log file (starting at line 123=== Logging started: 10/24/2019 10:27:35 === Action start 10:27:35: INSTALL. Action start 10:27:35: CommonAppDataFolder.C971D83B_B481_44B9_BFF5_384D7A142656. Action ended 10:27:35: CommonAppDataFolder.C971D83B_B481_44B9_BFF5_384D7A142656. Return value 1. Action start 10:27:35: ProductSearch. PREVIOUS INSTALL CHECK: ALLUSERS = 0 PREVIOUS INSTALL CHECK: OLDALLUSERS = 0 PREVIOUS INSTALL CHECK: UpgradeCode = {F2C089DE-BC2A-4F25-B097-B0CF805C60DB} PREVIOUS INSTALL CHECK: GUID: {F2C089DE-BC2A-4F25-B097-B0CF805C60DB} PREVIOUS INSTALL CHECK

A helpful tip to others that might suffer this - my mac started having a continuous ringing - as if malware had affected it. The culprit ended up being the RingCentral chrome extension that once shutdown in the activity monitor, the "ringing" stopped.As long as I am at it - the plugin maintains an icon the shows on any webpage I might need to print out. I wish the development team found a better way to present the extension rather than the side webpage icon.Both make what should be an innocuous plugin into a plugin that distracts and is bothersome.

When is the new combined app for RingCentral, RingCentral Phone and RingCentral Meetings available on iOS? I understand we are to move by 2/28, but want to know when the new app comes out, please.

The Glip Meme Generator has not been working for several days now. When attempting to post a meme an error message appears: "Whoops: Sorry, but we couldn't create your meme at this time. Please try again later." The issue appears for multiple user account, but via the Glip native Mac app and the browser UI. My team leverages this feature extensively in our professional communications, and this outage has severely impacted productivity.(Account type: U.S.)

I have a US account, but will be travelling in Vietnam. I would like to be able to make and receive calls with the Ringcentral Phone (Desktop)I will NOT be getting a local SIM, nor roaming with my phone as I have a WIFI hotspot with unlimited use during the time I will be there.

I feel stupid asking this question but I'm in the RingCentral app right now on Windows and I went in to browse the App Gallery. I'm now having trouble figuring out how to get out of this mode and back into "Glip". Has anybody had this issue before?

When I call external customers and when external customers call me, they frequently ask me to speak up because they can barely hear me. This happens whether I use my headset (Plantronics CS500 XD) or the handset (Polycom VVX 411). Calls to people in the company work just fine. For example, there is a notable difference between me calling a coworkersring central phone vs calling their personal cell phone. I rebooted the phone, but that doesn't seem to have improved my audio. And this isn't an issue with audio quality. My voice isn't choppy/broken/whatever. It is just very quiet.

Does the new mobile finally have a feature that allows users to switch/toggle between user extensions or has Ring Central continued to ignore a much needed feature?

I really need to know how to sync my tasks to Outlook. Is that possible?

Prevent Direct Number from being spoofedHello...we have received reports from our users that they received a call and the caller advised that they received a call from them, however our users did NOT call them. In this instance, their direct number was spoofed.Is it possible to prevent our direct numbers from being spoofed?Thanks!Marques T. Purnell

For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555 will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero... Is there a new setting to get this back to the way it was before? Thanks for any information.

Currently our system is set through IVR to dispatch automated text messages when certain departments are closed. We are doing this by integrating a user extension assigned to a line on phone wagon.For example... customer wants to junk their car for a fixed price of $200 and can submit their information with a link thats dispatched through text. Customer presses 1 and that user is and extension that rings a line on Phonewagon. The phone wagon extension does not answer but is instructed to dispatch a predefined text to that customer allowing them to submit their information and dispatching the job.Recent changes now charge us $59.95 for each text extension we have. This is ridiculous especially that Ringcentral has text messaging capabilities. So my question is, can you administratively set a user setting to reply with a message only when that extension does not answer? My phone bill has pratically doubled from $600 to $1100 overnight and we may

It seems that there is no way to accept queue calls on the glip version of the RingCentral app. This would be very helpful especially to those who work on remote desktops.Is this expected to be a feature anytime soon? Having to go into multiple apps to use one feature is not really that efficeint.

I have the Ring Central Meetings app installed, and I have the plug in for Outlook, but lately it hasn't been working. I tried uninstalling and reinstalling the app. Now when I try scheduling a meeting, the meeting will not populate at all in the Outlook appointment. I get an error message that says I need to install the "Ring Meetings for Meetings" app. Literally that error with meetings twice. What can that mean and how do I resolve that?

I have 4 desk phones. I can make outgoing calls to mobile and landline numbers.The problem I have is when I try and call my main number or a direct number I am prompted with the greeting but none of the desk phones ring.I get the "Please hold while i try and connect you" message and music.Then after about 30 seconds it goes to voicemail.What have I done wrong?

When calling out my users do not have enough time to dial. How do I correct that?

How do I transfer my number FROM RingCentral and time frame it takes? Frustrated about missing revenue calls and Support not helpful

In Canada. When making outbound calls we off and on are getting a message of "Im sorry, theres been an internal error. You will be disconnected now. Goodbye" I see there was an update last night from the status on the help page but have no prompts or ability to update on the RC Phone app. Is this an overall issue effecting all clients or is there a fix?

I am nearing the end of my trial period and I have decided that, although lacking, it doesn't pay to start using the separate phone and meeting apps if they will soon be discontinued. So, if I stay with RC, I am just going to use the Universal Glip apps on my Android and Windows 10 PC and wait for the additional features to be ported over.I currently use MS Teams for team messaging but would probably switch to Glip just to have everything in one place. Glip is definitely INFERIOR to MS Teams in several areas:1) Presence - MS Teams makes a distinction if someone is idle (yellow) vs. offline (gray). Glip doesn't.2) E-Mail Notifications - MS Teams seems smarter about when I am idle and will therefore send me e-mails more accurately for missed messages. I often don't get e-mails when I miss a Glip message - even after the programmed 15 minutes.3) Your status is not shown in the system tray icon.