Phone

When voicemails are left the transcript is really inaccurate, is there anything that can be done?

We have 504g's that we want to program the sidecars to be able to select a button to initiate an outside call. RC telling us not an option only internal calls

I too have blocked several numbers from ROBO callers and they still keep calling into our Ring Central phones. I thought that when a number is blocked they would never be able to call you again, until the number is unblocked. Why is this happening only with Ring Central??? My home phone and cell phone block numbers just as they are supposed to do, but not Ring Central. There has to be a way to make this work properly

After the update this morning, internal company contacts are missing for all users, with the exception of the user itself. Is this a known issue yet? Seems like one other user was blocked from downloading the update. Wondering if it is related to a patch being worked on?

When I place a call out there is a huge (15 seconds or more) delay from when I speak and when the other person hears what I've said. This problem began when I got the iphone pro ios 13.2.2 How do I solve this?

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

I have 60 phone numbers across the country. The number of robocalls I am receiving is out of control. More than 90 out of every 100 incoming calls is a robocall. Over 120/day. You can see from my Call Log- every call under 13 seconds is a robocall/telemarketer. I'm beginning to wonder if they are blocking my real customers from calling in or having my customer incoming calls routed to their robo centers. My incoming customer calls have from 150/day to less than 20/day. It's about to shut down my business.It may not be a RingCentral problem but does anyone have any ideas how calls may not even be getting to RingCentral?I have been told that sometimes local telecom provider systems unport phone numbers automatically & they have to be re-verified but I don't know if it's true. There has to be a reason why a phone # goes from 250-300 calls/mo to 25/mo. Multiply this times 60 & you can see the problem. Robocalls don't ha

Hi there we have Ring Central Phones installed and have just had Kuando Busylights attached. Is there anyway that we can hear the ringtones that we have downloaded into the Ring Central Phone App play through the Kuando or are we stuck with the limited choice on the busylight?

1. U.S2. Finance3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.4. Security purposes5. Security6. 50 -100

For the last few weeks, we re experiencing a LOT of dropped calls from RingCentral Polycom phones. So far, RC does not have a response. Has anyone else seen a spike in dropped calls recently ?

Good afternoon! Our team is kicking around the thought of using Glip to communicate throughout our organization. I installed the Outlook plugin (Outlook2016) which seems to be working perfect except for a pretty hefty delay delivering (instant) messages. Sometimes it might send right away but the longest we have seen was as long as 15 minutes. Wondering if this is a known issue or something we may be able to configure differently to help? Thank you, Nick

Currently have four businesses in four locations each with a POT (Plain old Telephone) Wanted to start a new business with pickup/delivery and a new number. Wanted that new number to be the only number used when called press 1 for manager, 2 for store 1, 3 for store 3, 7 for hour and location. Can I port my current numbers of each store so they stay at each store? Can I have more than one phone at each store with same phone number like currently do with office & counter? Can I have it where if a customer calls the old store number it will forward to the new main number and then transfer to the appropriate phone? Finally can I have all calls recorded for quality control?

Were a U.K. small business with 10 users, our main number rings within set working hours. We occasionally have a team meeting where everyone is involved and we cant answer the phone so would like to be able to engage the voicemail for our phone system and set a specific Pre-recorded message.The meetings are ad-hoc and not always at the same time, so we cant resolve by diverting to answerphone at a specific time.Is there some hardware, (a physical button?) that could be programmed to divert to an answer phone message when pressed and then restore the phone system to normal operating when pressed again?background// we use ringcentral soft phones and headsets, no physical phones. Some users also use the App when theyre out and about.

I'm in the US. My previous employer had a ringcentral account and I had the mobile app on my iphone with my direct line logged into it.I left that job and started my own company in April. I deleted the ringcentral app from my iPhone.I set up a ringcentral account for my new company about a month later and reinstalled the ringcentral app on my iPhone. I also downloaded the windows app on my new laptop. Ever since, I regularly get video chat calls for my old company number even though I'm not logged in to that account on either my laptop or my iPhone.For instance - this morning, a former co-worker started a video chat with the person who replaced me and another new employee. The video call came through on both my personal iPhone and my new laptop windows app and when I answered it, the person who replaced me also answered. So she and I are both getting notifications when someone calls her number.My

I suspect this change to iOS 13 could also adversely affect the RingCentral Phone and RingCentral (glip) apps on iOS.https://www.macrumors.com/2019/08/06/ios-13-voip-background-access-changes/

I have premium account with 4 phones, 4 users. I added presence to all phones. The phones I am using are Polycom VVX250. There are 4 lines on the phone. When I changed the line options to 1, the user is labeled on line 1 of the phone, lines 2 and 3 show 2 other users, but line 4 is blank. How do I get the 4th user to show up on the phone on line 4?

No ring heard when the call lands on the desktop app for windows. I use windows 10.

Desktop app doesn't work dialing other conference call providers. We can call conference # but can't get the access code to be accepted. What's going on?

Does anyone have recommended settings for Orbi Pro wireless router setup as it relates to QOS? We are experiencing high jitter and broken conversations from our soft phone app. UK account, 10 users, 1 Gbps up/down fibre Internet connection, iMac RC soft phones, Orbi Pro wireless setup (router and satellite). We have tried numerous configurations based on RC help articles and Netgear community topics, but jitter / dropping a few seconds of conversation is still too high. Any help or advice from other SMEs using Orbi and RingCentral would be appreciated.

I would like to deploy the RC Apps (meetings, GLIP, Phone and Outlook plugin with the "Check for updates option turned off.Is there any way to do this for all? Our users are getting prompted to update/upgrade and they do not have sufficient permission to do so. We would like to manage deployments and update our whole organization through GPO .. not randomly by user. Turning updates off would help us manage this.Any ideas?

disable call forwarding

I have an iPhone X and have updated to the newest Ring Central app. When I am on a Ring Central call and my cell phone rings, the Ring Central call will be cut off and vice versa. It's hard to use my cell phone without worrying that either a RingCentral or cell phone call will be cut off. Any suggestions?

Hi,I have a user using RingCentral phone for Windows and there is horrible feedback when using the default microphone and speakers. We have tried tweaking the microphone and speaker settings but no luck. Any ideas?Thanks.

Are robo dialers capable of pressing keys to advance through IVR menus, and if so, do they tend to follow any specific strategy (e.g., spamming #)? Here are two pages I found on the subject:http://www.dslreports.com/forum/r28715445-How-I-stop-telespammers-dead-with-voip-ms-IVRhttps://robocall.devpost.com/submissions/11020-hi-it-s-me-ivrI tried to set something up like this, but I am running into two problems:My main number does not allow routing to my IVR menu, only to the auto-receptionist. My second and third number can be routed to my IVR menu.My business partners and I take shifts answering the phone. It would be a pain to go into the IVR menu settings every time I need to change