Phone

I have premium account with 4 phones, 4 users. I added presence to all phones. The phones I am using are Polycom VVX250. There are 4 lines on the phone. When I changed the line options to 1, the user is labeled on line 1 of the phone, lines 2 and 3 show 2 other users, but line 4 is blank. How do I get the 4th user to show up on the phone on line 4?

No ring heard when the call lands on the desktop app for windows. I use windows 10.

Desktop app doesn't work dialing other conference call providers. We can call conference # but can't get the access code to be accepted. What's going on?

Does anyone have recommended settings for Orbi Pro wireless router setup as it relates to QOS? We are experiencing high jitter and broken conversations from our soft phone app. UK account, 10 users, 1 Gbps up/down fibre Internet connection, iMac RC soft phones, Orbi Pro wireless setup (router and satellite). We have tried numerous configurations based on RC help articles and Netgear community topics, but jitter / dropping a few seconds of conversation is still too high. Any help or advice from other SMEs using Orbi and RingCentral would be appreciated.

I would like to deploy the RC Apps (meetings, GLIP, Phone and Outlook plugin with the "Check for updates option turned off.Is there any way to do this for all? Our users are getting prompted to update/upgrade and they do not have sufficient permission to do so. We would like to manage deployments and update our whole organization through GPO .. not randomly by user. Turning updates off would help us manage this.Any ideas?

disable call forwarding

I have an iPhone X and have updated to the newest Ring Central app. When I am on a Ring Central call and my cell phone rings, the Ring Central call will be cut off and vice versa. It's hard to use my cell phone without worrying that either a RingCentral or cell phone call will be cut off. Any suggestions?

Hi,I have a user using RingCentral phone for Windows and there is horrible feedback when using the default microphone and speakers. We have tried tweaking the microphone and speaker settings but no luck. Any ideas?Thanks.

Are robo dialers capable of pressing keys to advance through IVR menus, and if so, do they tend to follow any specific strategy (e.g., spamming #)? Here are two pages I found on the subject:http://www.dslreports.com/forum/r28715445-How-I-stop-telespammers-dead-with-voip-ms-IVRhttps://robocall.devpost.com/submissions/11020-hi-it-s-me-ivrI tried to set something up like this, but I am running into two problems:My main number does not allow routing to my IVR menu, only to the auto-receptionist. My second and third number can be routed to my IVR menu.My business partners and I take shifts answering the phone. It would be a pain to go into the IVR menu settings every time I need to change

We have a page group with both desk phones and Cyberdata device and when paging this group the desk phones work but the overhead speakers do not. In troubleshooting with Cyberdata we made a group with just the paging device. Trying to page from the desk phones to the test group receives a unexpected network error message BUT when paging from the RC mobile app on a cellphone this group works (using *84+groupnumber) and the page is heard from the overhead speakers. We initially thought it might be a firewall issue but since it works from the mobile app I think that is ruled out.Any thoughts on what might keep the desk phones from using the Cyberdata device?

I am installing the RingCentral app on several of our Macs,and unless I am missing it, I dont see a setting in preferences for the app to launch at boot/login.Is this set somewhere else?

If it's only one app for all communications why should I need to keep the RC phone app on my cell to make and receive calls? I don't want to use the GLIP/ RingCentral app and a headset in my office. The only option in that app says if it's turned off that i have to use the RC App to make or take calls. Is that still the case?

We are offering phone support to another established office in another town, we run separate businesses. When THEY make calls from their phone, caller ID (what the client see) should be THEIR phone number (not ours). It also would be nice to have an identification ring for when their calls get transferred here, we know to answer it differently. We have set a specific ring type set (in our phone's contacts), but that only works when that office calls us directly. We have call display set to "number called" so that is a temporary fix, but we are missing the caller display.

How do you send a vcard with RingCentral (both softphone and mobile app)?

We are a U.S. law firm that uses RingCentral soft phones. With the last update we lost the ability to see the call duration by clicking the i button in the call log to see event details. Now we have to open the browser based call log to see duration of the call we just ended. See related post asking for duration to appear in the call log without clicking to view event details, which we would appreciate. The solution for that post was to click the phone icon to show duration of call in progress, but that is not accessible once disconnected. We need to be able to look at duration after the call to record time without resorting to the cumbersome process of signing into the web app call log.Lets vote this up to restore functionality that was useful and should never have been removed.

My router stopped working so I started using a regular switch to plug my RC phone into the modem. It now has a DHCP Failed error and "time/date out of sync" message. Along with the fact that it simply isn't working. No dial tone etc. I've power cycled everything multiple times. Power cycled the phone 3 times in a row. At this point I'm not sure what needs to be done.

I am out of the office frequently, so I have my calls automatically forwarded to my cell. When I answer from my cell, three out of four times, the other party cannot hear me and hangs up. I can hear them fine. Is there anything I can do to make the forwarding more reliable? In the US and I have ATT for cell service.

HI all, I am not technology savvy so please bear with me. I use the AT&T Velocity hotspot since its the only service available where I live. I received a Polycom VVX 450 phone and wondering if it is possible to make this work with a hotspot connection?

511 should dial the California Road Side Emergency number but it does not work.

I interrupted a recorded file conversion from rcrecord to mp4. Now, it's stuck as rcrecord. Is there a way I can correct this and convert it to mp4? When I select the double_click_to_convert file, it downloads, but as an rcrecord file.US AccountVersion 6.3.135305.12132 users and 1 client affected

Je ne sais pas comment prendre mes messages ?

I would like to know where I can close all conversations in Glip at once instead of individually.

Hi, is there any way that we can reduce / stop the delay in a call when someone speaking and us hearing them and vice versa? as we seem to be constantly speaking over each other?

When we moved from our old phone system to RingCentral, we had many organizations who would call in, and their phone number and business name would show up. I'm not really sure how this worked, but there must have been some kind of directory that could grab the company name. In RingCentral, we have yet to see any company name show up on inbound calls; they all just show as "Unknown."It would see like our Incoming Call Information is set to allow for company names to come through. Perhaps the RingCentral Caller ID database is just very limited.

All of my organization's users (all are in USA) are showing with a gray dot indicating their presence as invisible. When a user clicks on their upper right picture (to adjust settings) - it shows invisible. And when the user manually selects Available it almost immediately switches back to invisible. This is happening within the RC app and on Glip.com website.Version: 19.10.2 (E. 5.0.10)Build: 144 (rev. 9ff98ad)