New Participant

Question

Very,very dissapointed that there is no whisper to ID a call or a way to caller ID to let my staff know what number is calling in from.

3 replies
1102 views

Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.

caller id

Participating Frequently

whisper?

The First Step

Hey Marcio! Keep an eye out for this feature coming in our 19.2 release :) I think that it will help solve some issues for your team

Employee

Hi Marcio, Michael - Check out the ability to configure which information is displayed for queue calls: https://docs.google.com/presentation/d/19Fm41kNMLIki8jjkT7RFIzuxH8zgc6DiW1oED7DImKQ/edit?usp=sharing

Here is a KB article also covering the same feature: https://support.ringcentral.com/s/article/12347-Call-Queue-Configurable-Information-Display?language=en_US

Best-
George Gary
Sr. Product Manager