Phone

U.S. based Ringcentral Cisco desk phone connecting to a Mac.So I just received my Cisco SPA508G phone. I have a Mac. Due to wireless issues I am running a hardline from our internet providers modem > our router > my computer. How should I connect the phone to the internet AND the computer? Should the line running from the router go directly into the back of the phone, with the computer "jumped" off the phone? Or should I run the hard line to the computer then "jump" the phone off the computer? In either case which port does the computer and hard line plug into the phone? . I see an "SW" port and a "PC" port.

I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099

During this period with only the desktop RingCentral Phone app, will presence and status set in RingCentral (mobile or desktop) sync with the RingCentral Phone desktop app? I'm forced to use the RingCentral mobile app while the office is using RingCentral Phone on our desktops (much better interface with the HUD than the desktop RingCentral app has for our needs, frustrated by its retirement), and it seems the two different apps don't communicate.

This is NOT a "question" and it CERTAINLY is not "praise"! RingCentral conference call disaster! I tried to use the conference call feature for a telephonic conference. It was a disaster. Intermittent crosstalk from some other conversation drifted in and out, rendering our conversation unintelligible. After a frustrating and embarassing minute I had to shout repeated suggestions to the other participants to pursue alternative arrangements. Never did succeed in reconnecting all participants. Terrible! How can I ever use this "service" again? How can I "invite" people I need to confer with to a session of pure frustration and embarrassment? How can I know that's not what I'm doing whenever I try to use RingCentral? Conference capability is part of what I am paying you for. You have one very unhappy customer. And this "posting" is supposed to substitute for a complaint policy? You have one very doubly

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.

So we have call forwarding setup during business hoursThe sequence is1. Landline Number (Cable service)2. Business A cellphone #3. Business B cellphone #4. Business C cellphone #Our problem is when the landline phone (1.) is in use, I'm assuming the next ring will go to Business A cell number, but it doesn't, we end up missing the call entirely. As a healthcare business, all calls are important to us. Please advise.

UK accountThe PRS/PPL have contacted us to pay for licensing for using the hold music within RingCentral and inContact.RingCentral and inContact have not been able to come back to us with ownership rights.We can change the provided music to out of copyright classical/ other non copyright music but we are surprised that the paperwork isn't available to prove that we don't require a licence/that the owners of the copyright have agreed our use.Has anyone else encountered this? If so, what was your solution?Thanks, Julie

I work for a restaurant company in San Francisco and we rely heavily n talking to customers to ensure their experience is the best possible. would like to be able to have my callers have the chance to be transferred back to the phone after hearing my voicemail prompt. So they have one more chance to catch me in person before leaving a message.Even if this means that the caller has to hit an extension number it would be handy t have that option at the end as well.

how do you install your desl top phone?

How do I stop my RingCentral deskto phone from randomly ringing? There is no notifications, missed calls, voicemails, but the phone continues to ring every minute.

We're rolling out RingCentral phone in the company.Since this monday, we've got a new issue in the RingCentral Chrome Extension settings.Some employees cannot authorize the access to Google Contacts. When they click on Google Authorize buttton nothing happens. They don't see the new display with the login screen from google. For other employees in the same session, it works.Worst, as a trainer, I've disconnected the autorization. Now, I cannot authorize the Google contacts access.Same issue on Chrome Extension on windows or chromeOS on a chromebook.I've seen the same issue in this community but it was a year ago for an older version of the extension.We are in the last version of the extension 4.1.14, last version of chrome, employees are in the same google and microsoft organization units.The IT department has opened a ticket on RingCentral support.Are we the only ones to meet this

We have assumed another business and the calls are coming to my business phone only. I would like for the calls to appear under the different business name so that I may answer accordingly. This has created a confusion for customers who call in. We are an orthodontic supply company and the new company is a business previously owned by a speaker who taught orthodontics. This will help to decipher the calls and how to answer appropriately.U.S. account - Ortho Arch 800-457-3527/847-885-7805 - line affected: 847-807-6429

US. I have trouble logging into co-worker's VM when they are on vacation. I have the correct passwords.

Is there an uninstaller for Mac? Support is telling me no (they first said to just delete the app), but it leaves items for RingCentral and Glip in ~/Library/Application Support. Not sure where else it leaves things...

Using latest Plantronics Hub (Ver 3.13.2 build 41952) with Voyager Focus UC. Under Settings - Software Settings - Target Softphone there is no option for RingCentral. What should I select? I'm having constant issues with the popup "Plantronics Device Controls Disabled". RingCentral KB ID 10726 is not helpful at all. I'm thinking that the proper selection of "Target Softphone" with the Hub software might help.

Many companies have the ability for a caller to "Press or Say One". Is RingCentral able to do this?

Is anyone else having problems with the HUD not updating and taking you off DND while you're away? We've been struggling all week with

Have my user account configured to ring my desktop softphone and my mobile application on incoming calls which works (both apps ring). However when I answer the call on my mobile phone, the call does not connect.Conversely, when attempting to initiate a call via the RingCentral app on my mobile phone, once I dial the number and press the green button, the next screen shows a "Connecting...." message for a few seconds and then a popup appears about the app unable to connect to the network (hard to get the entire message since the popup only stays on screen for a second or two).All other parts of the RingCentral app seem to work normally.Have uninstalled, rebooted, and re-installed the app with not change in behavior.Phone is a OnePlus 6T, running the international version of the firmware on the T-Mobile network.Have not yet attempted to make or receive calls while the phone i

I just found out RingCentral can listen to my voice messages. That is not acceptable. This is a law firm and I our voice messages must be strictly confidential. You must change this so it is not possible for you to listen to a law firm's voice messages.

We are changing our company name and are getting a new website domain along with new a new email domain.How do I change the stand-alone Glip to our new email domain and also change individual users' email addresses?

Customers call us and give their name at the prompt. Why am I no longer able to hear that voice prompt when I pick up the call using the mobile app? And why isn't their name prompt recorded on Call Recording with the rest of the call?I used to hear the name prompt before accepting the call. I don't anymore...

Hello - I am somewhat new to the system. I have been able to generate a report on transferred calls but it only shows me who the call went to. I would like to know where the call came from (what skill and agent). Anyone already do this?

Q: What is the maximum number of members I can have in a Call Queue?

I have the Plantronics V5200 Bluetooth headset, I have my MAC app RingCentral setup to integrate with it. I get calls on my MAC and when I try to answer with the headset it does nothing, online it says I should be able to answer, hangup and mute calls. The only way to answer calls is to press "Answer" on the app. Am I missing something? I have the Plantronics Hub installed and it sees my device as a PC connection only since I can't get it to see it in Bluetooth. Any one get this working? Thanks

I have 10 local numbers and 2 toll free numbers. From my android app, I can select from which number I want to place an outbound call and done. The question is:I have a cisco 8861(Desktop) and I see the 10 lights green and all of them are as one name or yet. My concern is how can I set up in a way that I will know from which local number will I place the outbound call since all caller ID are on the same name.Also, how can I create or edit each number with a different caller id? Perhaps this would solve it..... Having too much fun a night before the holliday!tks,