Phone

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

Dear Optus RingCentral Support Team,I am writing on a critical issue with our business phone system that has persisted since your recent system update. Ever since the update, our phone line has been unable to function properly, causing significant disruptions to our business operations.We have contacted customer support multiple times in an effort to resolve this, with one of our calls having a wait time of over two hours, yet no effective assistance has been provided. Each department we speak to seems to transfer responsibility to another, leaving us without a solution.To clarify the issue: when customers call our business line, they hear a single ring followed by a disconnect tone, and the call drops immediately. We receive no notification of these missed calls on our end, and our desk phone doesn’t ring at all. This problem has persisted for over a week now, and our only temporary solution has been to forward calls through RingCentral to a personal mobile phone.From what we understa

Hey, everybody! Maybe someone's had a run-in? I read in the instructions how to open international calls.https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_USI enabled the necessary settings according to the instructions, but had no success. What did I do wrong? While making a call, the system says: The destination is disabled for your account.   

  Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is  no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails.  I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral provides information

we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?

We're receiving this message when trying to play shared voicemails through the RC App, "Sorry, we weren't able to play/load the voicemail due to a poor network connection. Try again."

The RingCentral Labs Team is thrilled to introduce a new product concept we’re developing: an AI-powered assistant designed to enhance the phone experience.The product will first debut through App Connect. As we develop this product, we're looking for potential users to help shape its design. In participating, you’ll get an exclusive first look at the product concept and design. You will also be first in line to try out a prototype when it becomes available in App Connect. Your insights and experiences will be instrumental in refining the product as we work to develop an MVP. We believe this tool could be a game-changer for those in sales and support roles, providing valuable assistance during calls and ensuring each interaction is handled with greater ease and expertise. While sales and support is our specific focus, professionals in various roles who rely on effective phone engagement can contribute valuable insights to this development as well.If you’re interested in being part of t

We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?

Missing options in softphone App.

The support I talked to told me there was no limit but they all stop at 3 minutes and I want them to record for an hour.,I phoned support to ask if there was a time limit on the message and he said no but they are cut off at 3 minutes I want it open up to an hour.

How do I set it so ALL of our incoming SMS notify ONE email address? Our MAIN line will NOT notify anyone but the admin email.

All morning clients have been getting a "we're sorry all circuits are busy" error on the dial box.It seems to be a RingCentral issue and I can't figure out how to fix this since there is no real person to talk to on RingCentral's customer service.

I inherited Ring Central and still going through online training. I have a Yealing SIP-T33G phone that is displaying PU-rmvd on the display after restarting.Whe you try and make a call it comes back and says to restart the phone and try again.What does PU-rmvd mean and what need to take place to resolve?Thanks...

I see that this is possible but have been unable to figure out how to assign separate extensions to 3 W59R handsets all connected to one base.

We have found an issue where we can no longer log into the Yealink desk phones from the phone interface for advanced settings, it gives an invalid password message, but that same password works on the web interface. We are using the normal admn…pwd password.  This is happening for all Yealink phones from RingCentral after the phone connects and is online.   Has anyone else encountered this issue?  

There are certain times where myself and my co-workers try to text our email addresses to our clients/providers or clarify email addresses and we get an error message “Message cannot be sent”. This has happened more frequently, and I am not sure what the reasoning is. We are not spamming and sending out mass texts. Please Help! This is crucial to our business and we cannot continue to have this problem.

We just purchased a Yealink BH71 Pro wireless headset for one of our users. They use the RC desktop app for making calls. The headset is connected via a USB receiver that came with the headset. The headset works fine in MS Teams. Whenever the user receives a phone call in RC, the headset works fine. However, when they try to make a call using the RC app, the audio on the headset does not work unless they attempt the call 2-3 times. They can not hear the recipient, and the recipient cannot hear them. I have tried turn on/off the HID headset control to no avail. I reached out to support, but they are telling me the BH71 is not supported (but the Yealink website says it is supported by RC). I find it hard to believe the headset is not compatible as it shows up as a standard communication device. RC support wanted me to download and install the RC Phone app, but I’d like to not have to have a one-off user. Has anyone experienced this issue? I have read other posts of people saying MS Teams

Is there a way to see the faxes sent via email through an API request?

I'm trying to disable fax cover sheet for faxes.When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.   

I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?   Save is gray Save is blue after all 3 options entered 

Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much

HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade  this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time 

I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?

Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all

We are a new user of RingCentral and just moved into a new office.  Only one office has coax capability because it has the wireless modem/router and all the other office is purely using wireless internet.  In the office with the router, we have a Polycom desktop phone.  Everyone else is using their cell phones as their primary phone.  I would like to provide each office/user with their own desktop phone which will be higher quality than using their cell phones.  Do they manufacture desktop phones that can be used via wireless internet and, if so, does RingCentral support them?  If so, which wireless desktop phones are recommended.Thanks,  Curtis