Phone

Good morning,We just noticed in adding a new staff member to RC that there’s now a third option in the Call Recording area of User Details.  No Blog entry, no documentation, no news from RC - it just popped up.Anyone from RC want to take a stab at it and let us know what it is, how it functions, how its triggered, and what it says?!?  I enabled it on my extension, and California being a 2-party notification state - would think I would hear something on the callers side.  Nope.  Just silence. (calling to/from my personal cell)Just curious. 

The RingCentral Windows app tends to "follow" the default speaker and microphone devices, even when we manually set them in the app.Is there a way to prevent the app from changing devices unless specifically instructed to do so? We frequently change audio devices and other apps keep their existing preferences, but with RC we have to go into the settings every time we change an audio device to pick the correct mic/speaker combo again.

clicking call after inputting a call out number, but the app will not acknowledge that I am pressing call. computer desk top app - not allowing call out. HELPPLEASE  

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

looking to follow up on a case number our Sales representative sent us for a feature request to be completed. How do I follow up on that?

I have ring central app installed on my Samsung Galaxy S8 and all of my notification for my phone flow through my Asus ZenWatch 2 except when I get a Ring Central phone call through the app. All of my other notifications for my phone are set to silent because I get my notification through my watch, except Ring Central calls which cause my cellphone to vibrate.

Literally every single time my MacBook goes to sleep the ring central Phone app freezes (abnormal termination per the bajillion reports I've bothered to click yes to send). The Ring Central app (as opposed to the Ring Central Phone App) (boy that never gets confusing) doesn't seem to have the same issues, however I hate the Ring Central app, it's cumbersome and filled with features that none of my clients will ever agree to start using, whereas the phone app is clean and simple and basically a phone fax text app. Phone App is 23.1.1.45971, M1 Mac is running Ventura 13.3, everything is up to date. I'm curious if anyone else is having issues, wonder if anyone has a working solution (aside from the generic and does not fix the issue uninstall reinstall), and generally just hope this gets seen by RC tech support.

I'm trying to figure out what is causing this problem. When various of the phone team are taking calls from the callers through the call queue and have the calls forwarded to their cell phone, a call comes in and they are prompted to "press 1" to accept. This all worked great until about 2 weeks ago and now maybe about 1 out of 4 calls the system won't acknowledge that they pressed a number. Some are iPhone's and some are Androids. Thought maybe changing the DTMF tones to long instead of short might help but can't find that setting on my Galaxy S8....

I’m struggling with creating a custom rule for a user on our account, and wondering if I’ve misunderstood how it works.The user’s extension was originally set up to play a non-voicemail announcement for all calls. The intention was to try and keep this user’s extension open for internal employees while not allowing inbound calls from outside to ring their phone or leave a message.To that end, I tried creating a custom rule on his extension that would allow callers within our company account to bypass this call routing and leave a voicemail message - adding each of our company users manually to the Callers field. Still, regardless of who calls him, all users still get the announcement without voicemail.I’ve also tried this on my own extension with similar results, so I am curious if there’s a piece I’m missing.

Read all I can find on this but no help found on this issue.Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.So my question is; how are we to complete the website section of the TCR?

 We’re having a problem with all of our users this  this afternoon where text messages are  Intermittently not sent. The screenshot attached. All of the users are existing users, no one new.  Our TCR campaign has been set up and working for some months -  Nothing has been changed. Problem occurs whether you’re using the app or the browser. Problem with curves for users logged in in entirely different areas. We have one in Minnesota, one in Houston. And one in New Zealand. All are having the same problem. problem occurs if the text. Is going to a single person, or is going to multiple recipients and is turned into an MMS by ring central. Problem occurs when the recipients are on various networks, and even ring central to ring central.

I have been trying desperately to get my SMS working through the TCR Registration.  I have updated multiple times but apparently I am not doing it correctly.  Please someone help me. 

Are calls initiated by the softclient also recorded in the call history of the ip desk phone?

Our business has been receiving a ton of robo calls from dead numbers over 25 in one day. I called customer service and a very nice young man recommended that I block the calls which I spent the better part of the afternoon doing, but I don't think this will help as all of calls are coming in from in invalid numbers. Is anyone else dealing with the same problem?

I’m switching a phone from one location to another. My problem is I can’t seem to change the Assigned type from a limited extension to a User phone. as well as change the name and extension.Has anyone else had this issue or done this same type of thing?

How to I block a customers phone number from being called by a memeber of my staff if the customer asks us to never call them again?   There has to be a way to put a customer on a Do Not Call list where if a memeber of my staff calls that number that it either automatically fails or gives them a message of some sort that it’s a blocked number.

I added a new contact to Outlook, it showed up in RingCentral right away.  I added a FAX number to the Outlook contact, it is not syncing the change.  I hit the sync button several times before and after exiting RingCentral App, but still the fax number does not appear.  I tried to add it to the RingCentral / 365 phone book, but only have the choices as WORK (already used, will allow adding a second WORK number.  Home and Mobile are also options, Fax is not.  Trying to send a fax from the contact icon pulls the main WORK number. 

Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also use a Jabra desktop speaker on the same PC, USB connected.Both work 100% perfectly in Teams and Zoom. I can switch between them during a call and they both work reliably, and the headset never skips a beat.In Ringcentral (Desktop: 23.2.21.7380 Windows (x64) 2023-05-18 07:03:19) the Jabra works 100% OK. The Plantronics headset keeps cutting out. This is random and generally lasts for a few seconds, then sound is re-established. In a 5 min call this happens 4 or 5 times. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. There isn't a repeatable pattern to this. This also happens when the Jabra is disconnected.I have tried downloading and using the Plantronics hub software (https://www.poly.com/gb/en/support/downloads-a

I have set RingCentral ringtone to “High Gong” but for some reason it is playing “Phone Ring.” I am using the RingCentral App. I tried using the web-version but still have the same issue. I have tried every possible solution I can think of, including:Updated the Application Clear App data as well as Application data from the Storage Logged out of App and logged in only to the browser Browser used Chrome No any rules setup for the ring tone Selected Help and reported the issue to Ring  Central with the details

We currently have an IVR system in place. During nonwork hours a caller is prompted with the following:Press 1 for English, Press 2 for Spanish. It will then bring them to the next IVR menu. The options for the next menu is the same just in different languages. Press 1 to go to live person, Press 2 to go voicemail. I’ve tested the IVR menu using the extension connected and it works perfectly. However, when implemented during nonwork hours, when the caller presses 2 on the second IVR menu instead of sending the call to a voicemail box, it loops the call back to the beginning menu.  Does anyone else have this issue or a workaround for why when it is implemeneted it does not funciton as it does during testing? 

Hello,All Android 15 users at our company that have installed the Dec ‘24 Pixel security patch are being logged out of the RC app when the app loses focus.For example, so long as the app is on screen, all is fine.  However, if the app is swiped away (closed) or another app is on screen for too long and an RC call comes in or the app is brought back up, the user is sent back to the sign in screen and the call is disconnected.Since I need my cell phone and desktop to ring simultaneously, this kills all calls on both devices.  So, the only workaround I’ve found is to forward all calls to my cell phone, which makes RC mostly useless.Support has been unable to fix or provide a better workaround.Is anyone else experiencing this?Thanks!

Hi,We've had an issue with our call wrap up time for our main call queue for several months now. Callers randomly get "stuck" in the queue for a minute or longer when there's available agents waiting for the call to come through their phones. Our call wrap up time is set to 0 seconds and ring simultaneously which works fine most of the time, but there are several calls throughout the day where some unlucky callers get stuck in the queue for no reason. Is anyone else experiencing this or a similar issue?

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to handle button presses on the headset for answering/hanging up or muting/unmuting. All call controls have to be done from the app itself instead of allowing for headset control.

Can we change the company name in the defult voicemail greeting we want to keep the defult voice 

I cannot get a dial tone on my SPA 525G