Phone

Today, incoming calls are automatically going to voice mail.My office hours are set as 24-7.DND setting is off.Using most recent version of desktop and phone app. 

In the initial set up stage and having an initial with call forwarding from Google Voice, When submitting the number to port, will there be any loss of using that number during that time period? Trying toa void any misses or lost calls!!

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.Does anyone have any idea what it could be?

How can the receptionist easily see who is logged into a call queue? It would help our receptionist know who is logged into what call queue. How can our receptionist easily see this? 

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

We rely on Google local service ads and ever since RC turned on, every single one has not rung through, not shown as missed, not left a message, nothing./ Like it didn’t effing happen. The only reason we even know we missed a call is because Google sends an email telling us so. This is a HUGE deal breaker if LSA simply aren’t supported or something. And definitely something that should have been disclosed during the initial sales call since we told RC that’s exactly what we wanted the service for.Anyway, any one else deal with this?

incoming calls for all phones is forwarding to voicemail without ringing. service status doesn’t show anything down.

Greetings, New client in Eval of Ring Central Currently a DialPad user  We enabled our service yesterday, and we are able to process calls by way of Wifi, however we have tested Helium Mobile (T-Mobile) and US Mobile (T-Mobile / Sprint Blend) both of which drop the Ring Central outbound call request instantly. DialPad has worked for us for years, we have a ticket in, is this something others have seen by way of a New Client On-Boarding?Best, Dave

I have several desk phones that were assigned limited extensions that are no longer needed. My end goal is to use the phones as spares and move the telephone numbers into inventory. The extension is no longer needed and would like to delete it. I can't seem to find any documentation to accomplish this. Any help would be appreciated.Thank you

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.

is this possible?  seems like many poly phones allow this.  poly doesn’t seem to allow a way to batch import contacts so instead you must manually enter one by one, but they said to talk to RC because it should be possible for them to be imported from the directory in RC.  but...RC has said that it’s not possible because it’s a conference room speakerphone and therefore has no need to have contacts.  (news to me and counter to the fact that the second button on the home screen is for Contacts).

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.We have restarted the phones, and have resynced them through the web portal. Does anyone know how to restore this functionality to our phones?

We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.

Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.

WebSocket connection to 'wss://sip131-1221.ringcentral.com:8083/' failed: WebSocket opening handshake timed out

  does anybody know how to get a T46S YEALINK phone system to recieve and make phone calls after the ring central app has been upgraded 

I purchase the Yealink W79p with 1 phone and I purchased 2 extra phones. I can get them registered to the base but cannot get them provisioned enough though I am following the instructions to the T. I reset the base and phones to their factory settings, the I followed the instructions for auto provisioning. They have also been updated with the latest firmware. I am at a lose. I even tried manually provisioning and at least that gave me a green status on one of my lines in the admin portal but the provision still failed on the phones.  

All users are on windows 10, primarily using Salesforce Browser to make calls. One user only has an issue where at the beginning of the call, the volume from his microphone is very quiet. After about 10 seconds, the volume jumps up to a normal volume.Issue persists on two different computers, different manufacturers, different sound chipsets.Have tried 3 different headsets, latest one an RC recommended one.Issue has happened on 4 different ISPs and Wifi locations.Settings for 'communications' under sound is set to 'do nothing'Switching calls between rc phone and rc app causes the issue to restart.Microphone Gain is set to +6DB and stays there. Windows updates fully up to date. Turned off 'allow apps to take exclusive control' in microphone propertiesIf the user snaps the microphone boom to make noise, that sometimes resolves it. **ISSUE DOES NOT HAPPEN ON LAPTOP BUILT IN MICROPHONE**It feels like there's some sort of setting that is setting the sound low at

Can a Poly Rove B2 Base be provisioned to support multiple Poly Rove 40 handsets with each assigned to a separate Ringcentral User? 

I’m looking for confirmation that all fax history falls out of the app every 30 days.   I have a user who is saying their history is blank and they were looking for faxes sent  two months ago.  

Shared Lines. Can another user join an ACTIVE call on a shared line?Like the AB Shared Line is called. User A answers. Can User B also join the line while the call is active?If so, how?

How do I change the main phone number for our RingCentral since we moved our office to a different county and want a local presence?