Phone

Use case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connected to an agent). I am looking for a way to see these abandoned callers (their phone numbers) in a near real-time way so that agents can call them back.

We are in a heavily regulated industry and also don't use SMS through Ring Central. Do we still have to register?

We occasionally need to block caller ID for outgoing calls. How do we do that?

Does the new RCV app let you share audio during meetings (desktop version)?

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to prevent users from enabling DND?(This was the reason for the missed calls)

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to check the status of the people within the queue at the time the calls were missed?

We have a call queue for our main knowledge center. The call queue manager reported an issue wherein all callers are unavailable during business hours and a call will not automatically go to voicemail. The queue is set up to wait for a given time before going to voicemail. There is no option for a caller to be sent right to voicemail with a different message (all agents are busy, if you'd like to leave a voicemail press 1). But we have a recording of this message that we've put into the call queue previously that say this, but not the option is no longer there. The call queue manager has said something has changed in the past few weeks. I have a ticket open with RC and they say that's never been an option. I'm trying not to pass judgement on either side, but I know this person and they are kind of a stickler for how their call center runs. Is it possible there WAS a change and the RC tech doesn't know that? Is there a setting we're missing?

A user in our company has an issue where the RingCentral desktop application shuts down unexpectedly and tries to reinstall itself. I have tried to uninstall the program and then download it again but the issue persists. For now I have her use the browser version but I want to know if there is a fix available or planned.

When answering on headphones for the first 10 seconds the caller's voice is very faint. How can I rectify this? It is very annoying especially working in a very loud office.

I have been using this wifi connection for two months now all of a sudden I cannot receive or make phone calls due to 'network error' there is no issue with my wifi or phone connection, can anyone please advise?

Since the new app was released and we can no longer log into the call queue lines from the new app we have found that we have NO way to access text messages being sent to the call queue. This is a big problem for my business and needs rectified immediately. Has anyone found a work around or a solution to this?,If anyone has figured out how to access their call queue text messages since the new app has come out can you please share? We have nothing but problems with the call queue line since the new app has been released. We can only access the voicemails on this line by going in through the admin portal and call queue management. The app won't allow us to log into call queue any longer. SO FRUSTRATING!!!! We are missing messages bc of this.

Multiple times when in a video meeting, we have had issues where if you attempt to change the background, the application crashes. Is this a known issue and how can we fix it?

When talking to clients we use a recording service, the agent calls the client, then merges them with the recording service.While merging the calls a code has to be put in (claim #) so that the recording can be pulled up at a later date.I have 1 (all other agents have no trouble) agent that has an issue with the code, when she types it in via the dial pad or using the numbers on her keyboard the numbers duplicate.No trouble with placing calls otherwiseEX: she dials 12345, but it registers as 1122334455therefore the code is rejected because it is too many digits.Has anyone seen this issue before, if so, what was the resolution?Maybe RingCentral is not the issue, but if I report the trouble to the Recording Company I can tell them I already researched the RingCentral side

We have a Spectrum Business Connect phone number that is absolutely never dialed. It is my understanding (I didn’t set it up) that this line is ”pointed to” our company main phone number 972–304-1800 that is managed by RingCentral. With RingCentral we have this 972-304-1800 number forwarding all calls to the owner’s cell phone exclusively. Business phone 972-304-1800 cannot accept text messages nor the number assigned to us by Spectrum. Everything actually comes to and from a cell phone managed by a third party. We practically never text with a customer or vendor - it is an odd occurrence if ever done. Do we need to register? Which number do we register?

Hello,The user can't place a call, but they can receive calls with no issues. When an outgoing call is placed the bad connection message comes up and the call is dropped. This only happens when the user is working from home, and it happens with the desktop app and web app.Now the strange part is the RC desktop & web app work fine if the user is working from the office. I have tried uninstalling and reinstalling the app to see if that would help and it doesn't.

The big boss wants a hardware phone in the office and a hardware phone at home. Shared Line seems like the only way to accomplish this. What problems can I expect by using a shared line for this purpose?

I submitted a new brand registration (BAEYV8R) yesterday. In the admin portal, it says "please wait a few minutes". Well, it is still Pending. I've tried calling support 2x, they are no help. Actually, they don't even seem knowledgeable on the process at all! Anyone have a tip how to get this moving along? Simply put, if this is going

Hi all, could use some help with figuring out the best way to do this.Right now I have two "DigitalLine Unlimited" lines/user accounts from the former Standard plan offering (I think that's what the plan was called), and two Polycom physical desktop phones for these two lines/user accounts.I'm building out a home office where I would like to have another Polycom desktop phone for use only on the days I am working from home.This new home office Polycom phone and my current Office Polycom phone would never be in use at the same time.Can someone please help me demystify what I need to configure/add/upgrade to my account for this to work per above with respect to incoming and outgoing calling ability.Thanks so much!

This is ridiculous that RingCentral tries to load up Outlook in my Windows machine when I never configured any integration. I do not use Outlook so this prompt is a nuisance. How do I stop this from occurring?

Does RingCentral have the capability to show a message waiting indicator on multiple desk phones that are in the same Call Queue? Or even something like Visual Voicemail (since we're on ACO) where a glance at a phone can show that there is a voicemail for a call queue voicemail box. I am able to show one extension, if I send voicemail to that extensions voicemail box (not ideal), but if four users are part of a call queue, I'd expect all four users to be able to see that there are voicemails for that call queue.

Just getting started using app. I've gotten 2 calls forwarded to app today - only rings once (instead of specified 6 times) and I could not answer either call. Any idea why this is happening?

So I didn't buy my phone through RingCentral but its compatible. its the Polycom VVX 410. its connected to the internet but its not working at all. What are the next steps? I was on the phone with someone from spectrum for an hour and half yesterday following everything she was saying but we had no luck. Please help. Need this phone up and running ASAP for our office.

I'm a remote call center agent for a remodeling company! I have my router on my desk so I can use an ethernet cable I turned off the WiFi I've tried using a Jabra Evolve 2/30 and still I've had to call a customer back on my personal cell phone I went and bought a Logitech Zone wired 750 still bad clarity! Can I hook up a regular desk phone at home instead of using a headset I just have to make sure my call time is still being logged through RC that's the way my hours are tracked.1. Reorganize the sentences to make the text more concise and easier to read. For example, instead of starting with "I'm a remote call center agent for a remodeling company," try starting with "I'm having difficulty with my current setup for taking customer calls from home."2. Provide more context about the specific issues the agent is facing with their current setup. This will help the reader better understand the problem and provide more targe

I am trying to port / transfer my Google Fi phone number to RingCentral. I have followed the published Google Fi instructions to initiate this, including unlocking the number from my Google Fi account. When I go to transfer the number into RingCentral for our VoiP phone service, it gives me this message "The phone number you entered cannot be transferred at this time. If you still would like to have the number work with your RingCentral service, you may forward your calls from your current number to your RingCentral account."I've contacted Google support, and they tell me it is unlocked and should be ready to go. I contacted RingCentral support, and they told me everything is fine on their end. So now I'm in this loop of not being able to transfer my number since both companies point at the other one as the issue.Note: Google did give me an account / password to transfer the number out. However, I can't even

I have been trying to figure out how to do live monitoring on Ring Central in the Supervisor area and i clicked on the no monitor part and put in my phone number in the box that popped up for Audio Connect and now i can't seem to get it to go back to blank. Does anyone know how to clear this back to its original state?