Phone

We are having a critical issue with our RingCentral Call Queue sending calls directly to voicemail. When an inbound is made to our call queue number, the routing takes it straight to voicemail, no agents phones ring, all agent's are set to available and it is business hours. All configs have been triple checked and this seems like a bug or issue.

We have had doctor's offices, insurance co's and some governmental health agencies contact us about faxes they have sent for various reasons (payments, documents, etc.) but we have never received said faxes. The offices have fax confirmations. This is a very significant issue for us. Has anyone had this issue and if so, any solutions?

Our office has users who are in about 6 queues each. Just starting last week users began receiving the pop up box for Pickup Calls, where it said "Pickup" below the green button, which has never happened before. These are different than regular queue calls, which say "Answer" below the green button. They don't follow our Status rules, so users are still receiving calls when under DND for lunch. However these calls aren't showing up as missed calls in the call history either. We currently use RingCentral in Teams. Anyone else having a similar issue?

Our system is set up with RingCentral on Poly.Routing:Inbound goes to Call Queue. Rings 10 members.Would like these calls to only ring the Poly phones, not the desktop app or mobile app.Direct calls or Extension to Extension should ring Poly and apps.Turning off Call Queues in the Admin Portal or apps disables Poly phones and apps, so that is not a solution.Found one case that was similar:https://community.ringcentral.com/questions/116554/how-to-make-queue-calls-ring-desk-phone-only-and-d.htmlThis would work, except there is no choice for Extension to Extension calls. They go only to Poly, not Poly and app.Any thoughts appreciated. Thanks!

With one of my users I have an odd issue. When they go into the placed calls on the Poly VVX 350 there is the name of the person they called but the number shows as 9632580,74147 and when they try redialling it can't connect. Only seems to be happening to this one user.

The article here https://support.ringcentral.com/article-v2/10587-G-Suite-Auto-User-Provisioning.html?brand=RC_US&product=RingCentral_MVP&language=en_US states "The users auto-created in RingCentral will be capped by

One of our users repeatedly receives SMS messages from clients after hours on her phone app. I cannot see any way to turn this off. This is the only thing that comes through after hours - her settings are all correct and work fine for calls. Is there a way to turn off sms notifications?

I would like to use the Yealink W70B to connect multiple handsets to the same line. I provisioned the base successfully, but cannot get handset to call out or receive calls. Anyone familiar with how to set this up, or if it even works this way?

I have three users with existing extensions: 101, 102, and 103. I want to set up a greeting where the caller will press 1, 2, or 3 and the call routed to one of the three extensions. I know this is easy but one thing or another blocks me so I'm reaching out for help.

Hi, we have a super simple intercom setup that we've used for 10+ years. With our old Cisco phone system, we were able to have someone press the speaker button, which would then ring 4-5 phones, and whoever answered was able to speak with that person, then click the * key on the phone, which would allow the gate to open. Now we have RingCentral, and the proposed ATA-192 device doesn't work. Really need help finding a solution that allows our Valcom V-2001a to connect to an extension on RingCentral. Any advice would be greatly appreciated!!!

All, We use MAX AGENT. Is it possible to transfer a call to an "UNAVAILABLE" agent? The problem we have is if a call is transferred to an unavailable agent, it goes to their voicemail. If the agent goes "AVAILABLE" to pick up the transfer, there's the risk that they'll first get routed a QUEUE call from our 1-800 number, not the call being transferred. I have to assume we are not the first company to have this dilemma. Will doing a "warm Transfer" or "ASK" of an unavailable rep allow the transfer to pass through? Steve

Have an account but there are two businesses on the account and would like to have the callerID show the other company.Have to add another company to the account in order to do so?Does anyone know the steps to take in order to get this done?

5 members in a Queue group. Set to ring simultaneously. One of the extensions is on a call. Someone calls in and the other 4 phones ring. The extension on a call would like to place that call on hold and pick up the other call ringing on the other 4 phones. Can this happen or would that person have to place the call on hold and physically walk to another phone to answer the second call ringing the group?

I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic tool that can show me this information?

Can a Call Queue Manager text from the queue number?Thanks!

Hi, I (MSP) have a customer that uses Ring Central for Faxing that has for the past few months been receiving complaints from receivers of Faxes saying : "garbled/squished text on Faxes". Claims it is not the receiver's fax machine. We would appreciate some help in troubleshooting steps on identifying where the issue is. Thank you in advance.When we worked this issue a month ago and caulked it up to being random and being VOIP > Ring Central being possibly the issue.https://community.ringcentral.com/questions/27979/sent-faxes-are-being-received-distorted-squished.htmlOur customer's complaint 2/15/24:About a month ago I had a ticket in regar

When using Ring Central app on an android phone, when making and receiving calls, people can not hear me when talking, unless I change it to Speaker phone during the call, then they can hear me fine. If I turn off speaker phone during call, they cannot hear me.Nothing wrong with phone as normal phone calls and MS Teams calls all work fine when using the phone normally (up to ear) and on speakerphone.Have checked all the settings and Microphone is added to Ring Central App etc. Have wiped the phone back to factory settings and update it, and made sure that have the latest RC app from play store. Cannot understand why it works on Speaker and not on normal (up to ear) just for this App????Any help appreciated.

Whenever my company finishes a call, we give a separate number for the customer to call and then proceed to block the number temporarily so that our "hotline" isn't backed up with unnecessary calls. I've blocked numbers from the admin portal and from the extension but we still receive calls even though they're blocked. I'm just curious what I need to do in order to stop receiving calls to our "hotline." Thanks!

I used the bulk import form and included the MAC/Serial number. After I did so all the phones are showing "order is pending" status. I tested with a phone and it boots up but in the portal it still showed pending until I rebooted the phone 4 times like an article I found said to do so. My question is, is there another work around as I have 65 phones to deploy and do not really want to have to reboot the phone 5 or 6 times X 63.

I'm setting up Poly b2 base with three Rove 30 handsets. I go through the ring central admin portal and get to the point 9in the automated setup where you enter the phones MAC address and get an error message stating the number is not recognized. It does regardless which handset info I enter.Polycom has confirmed the phones are unlocked and the info I'm entering is correct.Any ideas on how to fix this. RC and Spectrum have been useless

Hello everyone, we want to provide access to users in a company to have the ability to change their main greetings for holidays/bad weather etcTrying to give them control so we as an MSP are more hands-offWhat tools are good to use or does RC have some built in way?

Within RC Admin panel, I go to Auto-Receptionist>General Settings. From there I can select a site, then select "Forward all site calls". Is there a way to give certain non-admin users that ability? Or create a admin role only ties to that site?

Some companies/hospitals are calling us saying they can not get faxes to go through to us on a Hellofax number we ported in?

Is it possible to have have 2 extensions from different Ringcentral Accounts on the same VOIP phone?

Is there a way to have two mailboxes on one extension or a bilingual mailbox? ie a caller reaches the voicemail and the greeting says: "To continue this message in French press (we'll say for example) 3. If they press 3 the other mailbox takes over and the French greeting plays and that mailbox takes the message.My past provider had this set up as does another VoIP provider.I've been a RC customer for a long time and I am not aware of this being available - but thought it may be worth asking in case it's something someone else has asked about