Phone

My client uses RC as my company does. We make on-hold programs, MOH. My client says only the first 30 seconds of the message is being heard. a) can that be true? and b) how do I change that? I'd like to know the limit, preferably to be whatever the MOH program length happens to be.

Hi all, I have attempted to discuss this with RingCentral support but haven't gotten very far. I have a PolyCom SoundStation IP 6000 that seems to be stuck in a boot loop due to the RC software on the phone. I have read from another post that the firmware version 4.0.9.1191 should resolve this, but my phone is already running that version. This phone has been working perfectly fine for quite some time but has now had this issue for a little over a month. Issue:1) Phone system boots and loads up the main screen2) After 20-40 seconds the phone will shutdown and reboot and go through the loading process again3) This continues for as long as the phone is powered onI have heard this is due to phones being purchased from a third party and not directly through RC. With phones being 1/2 the cost or better elsewhere, is this RC's way of forcing customers to buy through them?

Has anyone else experienced issues with delayed audio or choppy calls when a call has been transferred to your extension? We have had this issue with RC since the very beginning. We have been with them about a year now. I have reached out to support many times regarding this, but typically get told there is nothing they can do or that it is being escalated. I have never heard back from the escalation team. If you have experienced this issue, can you please let me know if there is anything that you have done to help with this situation? We have tried switching out handsets, uninstalling and reinstalling apps, and even had our internet company come out to check our lines. We have well over the recommended internet speed needed to support VoIP. Nothing has seemed to help.

Can a limited extension be a member of a call queue?My specific situation involves a medical practice with two physical desktop phones at the front desk. There can be any of 4 people sitting there. All four people have RC extensions assigned to them by name, so that they can use messaging and the mobile phone app. If the two physical desktop phones are assigned to limited extensions (because those are cheaper), can those limited extensions be members of the "Front Desk" call queue? There can be several personnel changes throughout the day so I don't want to be constantly swapping desk phones to different users.Thanks,

What options to I have for Connecting Ringcentral to on-prem Call manager (IP PBX)?can we run both solutions at the same time and move to the cloud completely by time. for example is that an option to have a direct sip trunk between ringcentral and my PBX or maybe doing this using Local GW same as what Microsoft teams offer?

Happy Friday, Community friends!This #featurefriday, we're highlighting shared voicemail.Whether it’s the front-desk staff at a doctor’s office or a customer feedback line, there are scenarios where multiple people may need to access a common voicemail account as part of their everyday responsibilities. For organizations that need voicemail storage and access to be tied to job function—rather than accessed only by specific, named individuals—we’re unveiling shared voicemail.

Right now the phone tab and text message tab are separate tabs. How do I revert this change where they are one?

Do any of you have any "T46G" phones or have experience with using these phones on the RC system? They will provision but not sure what features work and don't work. Will they transfer, hold, park?

My Microsoft Surface2 Bluetooth headset works with every other desktop app I have. It will not work with RingCentral's desktop app, nor with the Chrome extension. My audio settings are all correct. What's going on?

Hello Everyone!We have a problem with the iPads in one of our rooms that has a lot of noise - and we were thinking that a Bluetooth speaker would help.Got an Anker and it works well with the phone, both iPhones and Androids - get the notifications on the phone and they 'ding' on the speaker.However; the iPad... no ding. Tried multiple iPads... no joy. Someone sends a message and the computer dings, the phone dings, the iPad... silent.Yes - the mobile settings are the same as the iPhone - not on Mute, and yes, I can select the sound on the iPad - hear it being selected... but the incoming notification - nada.Anyone else?Ideas, thoughts, sledgehammers?

Currently have numerous users unable to transfer calls via the desktop app. The option is currently greyed out.

We want to be able to see or here the Caller ID when we check our voice messages. As of now we only have the option of having it forwarded from the queue, which is no help when it come to contacting back the caller. Please add caller ID to the voicemail settings. It will help with accessibility in our end of the phone line. Thank you.

Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

When changing the voicemail PIN it is not working on our deskphones (Polycom VVX 450). Maybe there is a delay but its been about 15 minutes and another user and I still cannot check voicemail from the desk phone.We can view the voicemail from the app or web, but some users prefer to use the deskphone.

After migrating from glip to ringcentrial it is not possible to create inline code snippet using/code {your code snippet here}How can I do it inline (not using an icon)

There are many holidays that occur on the same day each year yet we need to rebuild them each year changing only the year.Is there a way to have recurring holidays in the holiday custom rule?December 25th for Christmas as an example. Better yet the ability to set something like the 4th Thursday of November for US Thanksgiving but at least be able to set a date without the year and/or set it as recurring.I know my examples are US based but I'm sure everyone could benefit from such a feature.While I'm at it, how about the ability to import a holiday schedule?Additionally, how about the ability to copy/paste/reuse the holiday schedule across multiple sites in RC? Right now I have click through all five sites to set up the holiday schedules for each one and they are all exactly the same. It seems like a cumbersome way to get what should be a relatively easy task accomplished.Recurring holidaysBy

We need to set pin number for voice mail? Are there any expiration for these pins we set? Where these expiration dates can be set?

I'd like the ability to have all of my users respond to the SMS's for the main number.

I would like to find out how to use my Airpods instead of headphones when making calls. I am not able to hear anything.

Does RingCentral have a way to send notifications or a pop-up screen of representative up-and-coming breaks and lunches?

Hello @ringcentral team, is there a way to return a private-parked caller back to whoever parked them? This would be particularly useful if nobody picks up the park after a certain amount of time goes by. A customer is requesting this as a feature update for ACO.Thank You

Hi there, we have created Ring Groups within different extensions, and placed them all in a queue on the "Rotating" setting. When one person within a Ring Group is on the phone, the entire extension is labeled as busy, thus skipping the entire extension with the people in the Ring Group.We want it to ring to the Ring Group even if there is one person who is on the phone, is there a way to do so? Could we have you change the settings on your end to allow us to do that?Thank you and let me know, as our company is growing rapidly this feature would be crucial to our success going forward.

I'm trying to use the desktop app to dial with and then pick up the handset on the phone to talk and listen but I cannot figure out how to do it. Any suggestions?

When running the RingCentral app on a Microsoft Windows RDSH environment, we are having issues where we are unable to see audio devices within the app on the latest versions. The last known version we have working is 21.1.10.2888.Wondering if anyone has seen this issue before or has any recommendations on what to try to do to resolve. We have tried uninstall/reinstall and starting fresh and each time we end up with the No Source issues.Working audio sources (21.1.10.2888):Non-working audio source (new versions):

Would there be anyway to add wordage underneath or beside an individual's name when they are busy (i.e. on a call, busy, available) within parenthesis?. Having the dot is helpful but with being Red-Green color blind, it is hard to determine the colors.