Phone

Has anyone been able to successfully deploy the Ring Central Dekstop app with a powershell script or win32 app via Microsoft Intune?

Microsoft Teams, Google Voice, Phone, Audible, Disney+ and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.

Using the RingCentral app (which sucks compared to the RC Phone app), doesn't even show limited extensions. What the hell? How are we supposed to call these people?

Is there a way to have RingCentral messages in the Windows app pop up BUT not include the content of the message? Or is it only possible to disable them (DND) or show the message content on the pop up?

I wish there was a feature to ring the user's physical phone first and not the app.

How do I change the first ring option to the desk phone and have the cellphone/smartphone option as the rollover?

I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this?

Is there an update command in the terminal? If so, we can update many computers at once rather than trying to be inefficient using one UI at a time on each of our many networks. If not, can you add terminal commands to get and install new versions at the mac terminal?

I am trying to figure out why I no longer seem to receive "sound" notifications for texts on the new version of Ring Central For Desktop..i used to.So now, if I'm not looking right at it, I do not know that there's a text - this is the same for both my Mac & PC.

One of our customers has Zentinel TCIV-2 Video/Audio intercoms at their facilities and would like to have those devices call our offices after hours for support. I contacted RC technical support and while the tech was extremely helpful, he wasn't positive this functionality will work as desired. One thing that's throwing a wrench in our configuration is that we don't want to be able to call from our office TO the call boxes, just from the call boxes to our office. We're also potentially going to need dozens of these devices setup, which is something we'd prefer not to have to assign phone numbers for.I've read through this post from 2017 where a user had a number configured, so I know the integration is possible, but we'd prefer to cut out the extra cost/time/configuration for setting up dozens of numbers, devices, and users.

I'm really happy with the new HUD on the desktop app. My preference is to have the HUD undocked on a separate screen so I can stay on the messages section on the main window but also have the HUD open. Is it possible to have this preference saved or remembered for the next time I open the app?

My company has been using RC for ~10 years, and we've had a HUD via the RC 'Phone App' for 5 of those. We've come to rely on the HUD as a visual insight into the status of other users, who's tied up on a call, who's on lunch, etc. Frankly, it might be the feature we value the most in the app.For a long time now I have been watching RC's progress with the new app, waiting for it to be fully functional before I considered migrating my users. This evening I downloaded the new (desktop) app to evaluate it and, much to my shock and surprise, it doesn't appear that this app has a HUD. I just can't imagine this to be true, though, so I am hoping that I've missed a setting somewhere and that it can be turned on? Can anyone shed some light on this mystery for me?PS: I read a ton of documentation before posting this. And while I can likely infer that the HUD is not included in this app, I was unable to confirm this since the docum

For some reason, I've stopped being able to see when a specific user is on a call. I've checked under Presence and Permissions, made sure we all have permission to see, and restarted the affected phones. No dice. Is there maybe something on the deskphone itself that I need to adjust? I can see when other people in the office are on the phone, it seems to only be one extension.We are only on Deskphone, not any of the mobile apps or desktop apps.

When I schedule a video meeting on the new Desktop App, it defaults to UTC-05:00 America/Bogata.Is there a way for it to template to UTC-5:00 US/Eastern? It is ridiculous that I have to change the time zone every time I set up a meeting.

My end users are unable to uninstall the soon to be deprecated RC phone app. This is on Windows 10. All users are admins and have privileges to uninstall.

A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?

I see some discussion that HUD display was to be out in Q4 2020. Is this active yet? I cannot find it on the new RC app I had to download for a new computer set up.

Opened a ticket and this is the response. If your software update breaks a critical feature, would you consider this an acceptable response? This worked flawlessly for years. Hello, The issue that you have reported in this ticket is related to a Known Issue we currently have in our system. At this point, we will be placing this case into a PKI Hold status. PKI stands for Product Known Issue. This means that we are investigating it as a

How do I fix this?We use a ring group to forward simultaneously forward to our users. When they pickup a call from the ring group, in the HUD it does not show the user who picked up the call as 'busy' or 'active call'. Instead it shows the original user, through which the ring group was activated as 'active call'...It doesnt matter if the call goes to a physical desk phone, mobile app or windows app.How do i fix this?

I just upgraded my computer last week, and it hasn't worked correctly since. I've deleted and reinstalled twice. I used the web-based app, as that was suggested in the forum, but I get the same results. It is slow to the point of being unusable. Outbound calls NEVER go out, and Inbound calls ring to my PC, but I can't answer. It seems like general system slowness, but this is the ONLY app experiencing the problem. My IT team is stumped.

The RingCentral app on my android device is no longer ringing. Looking at the google play feedback, 2 other members also write in the same complaint. I checked my settings and they have not been changed. Showing its set to Ring Loud with Vibrate disabled.Is anyone else getting this problem as its started a few days ago and I factory resetted my device to instantly get the same problem with Ring Central first thing.Thank you.

I have added a new phone to my Ring Group, and for some reason it is not ringing when a call rolls over, even though all the other phones in that group ring. Anyone have any ideas?

I just switched from the old RC app on my desktop to the new version and I want to set my message order so that new messages are on top. My old version was set that way, but I do not remember how to change the display order to ascending.

We are having issue with calls being sent to the queue and it doesn't ring any available agents.Initially, I had it to ring all simultaneously and occasionally (5-6 times a day), you will see call sits in the queue for more than 10 minutes and then eventually become abandoned.I then have it set up queue as rotating and setup to transfer calls waited over 3 minutes to send to voice mail (rather than losing the call) but I can still find calls sits in the queue for over 3 minutes and then changed to abandoned after 4-5 minutes.I have re-created the queue as support suggested and it doesn't help.Does anyone have experience with losing calls in the call queue?

I have a small patient care practice with multiple people answering the phones, voice mails and faxes. I need a single place (as much as possible). What's the easiest solution. I set up a phone queue but "waiting in the queue" is OK but the callers need to be able to leave a message if they don't want to wait. If they leave a message I need an easy place for everyone to share getting the messages. So thinking maybe, shared extension is better, or is that silly since there doesn't seem to be an easy way for people to share checking the voice mails. So here are my questions:3 people taking calls at random times, what's the best way to get the calls to the peopleWhat's the easiest way to get the calls they miss to voice mailIf you say queue, then how can I get the folks holding in the queue to a opt to leave a voice mail option?and...Can I have the company Fax number go to the box where everyone can chec