Phone

When I schedule a video meeting on the new Desktop App, it defaults to UTC-05:00 America/Bogata.Is there a way for it to template to UTC-5:00 US/Eastern? It is ridiculous that I have to change the time zone every time I set up a meeting.

My end users are unable to uninstall the soon to be deprecated RC phone app. This is on Windows 10. All users are admins and have privileges to uninstall.

A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?

I see some discussion that HUD display was to be out in Q4 2020. Is this active yet? I cannot find it on the new RC app I had to download for a new computer set up.

Opened a ticket and this is the response. If your software update breaks a critical feature, would you consider this an acceptable response? This worked flawlessly for years. Hello, The issue that you have reported in this ticket is related to a Known Issue we currently have in our system. At this point, we will be placing this case into a PKI Hold status. PKI stands for Product Known Issue. This means that we are investigating it as a

How do I fix this?We use a ring group to forward simultaneously forward to our users. When they pickup a call from the ring group, in the HUD it does not show the user who picked up the call as 'busy' or 'active call'. Instead it shows the original user, through which the ring group was activated as 'active call'...It doesnt matter if the call goes to a physical desk phone, mobile app or windows app.How do i fix this?

I just upgraded my computer last week, and it hasn't worked correctly since. I've deleted and reinstalled twice. I used the web-based app, as that was suggested in the forum, but I get the same results. It is slow to the point of being unusable. Outbound calls NEVER go out, and Inbound calls ring to my PC, but I can't answer. It seems like general system slowness, but this is the ONLY app experiencing the problem. My IT team is stumped.

The RingCentral app on my android device is no longer ringing. Looking at the google play feedback, 2 other members also write in the same complaint. I checked my settings and they have not been changed. Showing its set to Ring Loud with Vibrate disabled.Is anyone else getting this problem as its started a few days ago and I factory resetted my device to instantly get the same problem with Ring Central first thing.Thank you.

I have added a new phone to my Ring Group, and for some reason it is not ringing when a call rolls over, even though all the other phones in that group ring. Anyone have any ideas?

I just switched from the old RC app on my desktop to the new version and I want to set my message order so that new messages are on top. My old version was set that way, but I do not remember how to change the display order to ascending.

We are having issue with calls being sent to the queue and it doesn't ring any available agents.Initially, I had it to ring all simultaneously and occasionally (5-6 times a day), you will see call sits in the queue for more than 10 minutes and then eventually become abandoned.I then have it set up queue as rotating and setup to transfer calls waited over 3 minutes to send to voice mail (rather than losing the call) but I can still find calls sits in the queue for over 3 minutes and then changed to abandoned after 4-5 minutes.I have re-created the queue as support suggested and it doesn't help.Does anyone have experience with losing calls in the call queue?

I have a small patient care practice with multiple people answering the phones, voice mails and faxes. I need a single place (as much as possible). What's the easiest solution. I set up a phone queue but "waiting in the queue" is OK but the callers need to be able to leave a message if they don't want to wait. If they leave a message I need an easy place for everyone to share getting the messages. So thinking maybe, shared extension is better, or is that silly since there doesn't seem to be an easy way for people to share checking the voice mails. So here are my questions:3 people taking calls at random times, what's the best way to get the calls to the peopleWhat's the easiest way to get the calls they miss to voice mailIf you say queue, then how can I get the folks holding in the queue to a opt to leave a voice mail option?and...Can I have the company Fax number go to the box where everyone can chec

Is there a way to force a footer on the bottom of every fax cover sheet (HIPAA compliance notice)? There seems to have previously have been a way to add a custom cover sheet, but that function seems to be gone (at least in the Win app). Is there a way to globally load a cover sheet or force any cover to include a footer I create?

Our company recently got rid of our old telecom system and have moved exclusively to VOIP with ring. Currently, our voicemails are forwarded to a designated email folder in the company email suite. Regular users cannot access voicemail messages from the app. Where can I go to change it so that all users can receive voicemails to the ring application? TK

Hello there,At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more.As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the screen and so I miss the few internal or DDI calls.It would make things much better if direct calls to my phone (internal or external) had one ringtone and any calls to my phone from being in a group could have a different ringtone.It seems this isn't possible at the moment, but I hoe it could be added, as I reckon a lot of people could benefit from it.

Business partner uses short codes for text messages, i can read them but can not respond. how does this get resolved. Must cancel if unable to to enable short code text responses.

My Logitech headset microphone is not working for the phone app.has anyone had this happen before?

We have a user who receives inbound calls through RingCentral. Occasionally, she will need to place the inbound call on hold to call out to her team for assistance regarding various issues. Her calls to her team are through Microsoft Teams. When she makes the call via Teams, the call in RingCentral unmutes her audio and the caller is able to hear the entire conversation being had through Teams, but their audio is muted for the user from RingCentral (One-sided call, where only the inbound caller can hear) until they are removed from hold. This issue is happening on multiple computers, with or without a headset. All settings I can think to look at have turned up nothing that would cause this issue.

We need to be able to text from our main number ONLY!!!! Because the system won't default to that, our staff is sending texts from our main number AND our other number, causing major confusion amongst our customers. The customer is getting texts from two different phone numbers and therefore, two different strings of messages. THIS. HAS. TO. STOP!!!!! How do we fix this?!?!?!?!?!

When RC Meetings and RC Phone were separate applications, I would keep RC Phone closed so that my desktop wouldn't ring, just my phone would on incoming calls. Now that they are combined, I can't keep my desktop from ringing, even when I am in the middle of an RC Meeting. It's extremely annoying and embarrassing to try and figure out how to shut off the call, mute myself, send the call to voicemail, etc. Maybe this is something in settings I can't seem to find?

We have a need to set the hardphone to ring first, then roll (sequentially) to either the mobile app or the cellphone.  When will this feature be available?

I know in the queue, the caller can send themselves to a message only box (press 5 to leave a message), but can they send themselves to the voice mail for the queue?... so there are not more than one voice box to check?I need an easy way for ALL people in the queue to be able to check and manage the messages that result in the phone queue not being answered... and if a caller doesn't want to wait for an agent to get to the same voice mail

Feature request : turning off Always ring for at least 30 seconds before forwarding is completed even if customer is using the RC app mobile

Just notice the "Automatic Call Recording" is no longer activated. We went to Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording, but only see the "on-demanding recording" option. Has ringcentral taken off the "automatic call recording" recently?

We are an international company with clients around the world. We have direct line and extension setup with Standard Internatinal user role. However, my super admin cannot make international calls. Is this right? It seems to me that Super Admin role should be able to do anything within RC that the account is setup to do.