Phone

My DND is disabled but the phone still does not ring?

Why has RingCentral stopped incorporating the dialer with PCrecruiter. One of the only reasons I signed up for RC. Please bring it back ASAP

Hey, Missed calls automatically send above message to personal voicemail on Iphone. The caller can then leave a message on RC voicemail. That voicemail is emailed to me. I would like to skip the RC voicemail and have missed calls record directly to my personal voicemail on Iphone. How do I set this up?Thanks, Carter,A missed phone call sends the above message to my personal voicemail system on Iphone. Caller can proceed to leave message on RC VM. RC VM is emailed to me. I would rather skip RC voicemail completely and allow them to leave a message on my Iphone VM. How do I set this up? Thanks, Carter

I have purchased snap recordings for all of the voice prompts in my phone system and it sounds really nice. However, I cannot find a way to replace the default voice for the dial by name directory (which sounds horrible). I paid for and want to use custom voice prompts completely throughout the system. I selected Ring Central for the ability to "completely customize" my phone system and the fact that I cannot change this seems absurd.

Hello! We have been getting calls to our main line (no extension) but they do not leave a message, or leave a few seconds of blank message. They are not clients or leads of ours and appear from area codes across the US. Has anyone else had this issue? Are these likely automated telemarketing calls? Is there a do not call list I can enter? Thanks! Our number has been posted publicly on our site for a few years. This has been a problem for the past year. I realize five calls a day might not be a nuisance for some, but we receive a small call volume and our Director has stopped answering calls altogether because most of them are "fake".

Post phone call survey: A post phone call survey is something very coming. Unfortunately, this feature is not available on Rink Central (Only for the Contact Center) After an agent handles a telephone call, I would like the call to be transferred to a third party application (Phone number) where the color will have the option of participating in a satisfaction survey. Is there a possibility of making this happen, or any alternative?

Our Company has the Company Name set as the Caller ID under Company info in RingCentral. But even with that one of the members of the Sales team still has there Caller ID show up as UNKNOWN CALLER or as another member of the team when it should just be the company name. This only happens on their Landline phone but not anything else. We have gone into the setting Outbound Calls/Faxes to change the specific Caller ID and it works afterwards temporarily. Then the next day it has changed back to the same problem. Any ideas for a permeant change? Is there something else that could effect it not being permeant like deleting cookies?

Hello!We have been using Ring Central for disaster response for a few months we provide 24/7 services. Our current architecture is not functioning as we would like. Currently we have one account and one phone number for 7 people. It goes through the ring central app installed on both phones and computers. We get unreliable calling behavior (calls only ringing 2 or 3 times when our settings are set to 12 rings) not all team members getting the alert on their phone. What I have gathered from support is that this is not what the service was intended to do.What are our requirements?Each team member needs the following:Access to text messages from our main numberAccess to voicemails from our main numberSynced contacts across all accountsBe able

Hello,Is it possible to have Ringcentral Automatically Forward all received voicemails as e-mail attachments to a designated e-mail address? I'm aware how to manually forward one voicemail to e-mail at a time, but i'm looking for a setting to automatically do this consistently....Thanks!

I am trying to get an expansion module for my Cisco cp 8861. According to ringcentral, only CP-BEKEM-3PCC (Old) works for this phone, but I cannot seem to find it as Cisco has discontinued this module. Anyone know where I can find it online?

Account type - USRecently, we have had some issues with call forwarding to TMobile and MetroPCS phone numbers.  Is anyone else experiencing this.  If we have a ring group to an employee's desk phone and cell phone and set the rings to 6, the cell phone with these providers hardly or never rings.  Not sure if this is a known issue or if there is any way around it.  10 users affected.

Is there a way to link everyone to the same Voicemail? I have a message only extension but is there a way to make it everyone's default Voicemail so they can just press the mail button and it is there? My boss does not want anyone to have their own mailbox

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check. I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?

Would it be possible to have the option to turn on/off a beep or disconnection tone to let you know a call has dropped/ended?

We added a second phone number to our existing account and I would like just this phone number to go directly to voice mail anytime someone calls it. How do I set this up?

I have the desktop app and the mobile app on my iPhone XR. When I am sitting at my desk, I prefer to use my cell phone to answer calls, and they ring through the app just fine, but when I answer the call on my cell phone the audio defaults to the desktop computer app. How do I resolve this issue?

Hello. One of our users asked if this is possible. Similar to the Outlook delayed send on an email. Can they queue up a text message now and have it delivered some time in the future. Example, someone one the East of of the US is working a Customer Service issue for a customer who is on the West Coast. They don't want to send a text at 9.30 PST to be delivered at 6.30am PST. Thus the question if one can send now but delay delivery for a time in the future.

Hello. Clearly it's simple to give users the ability to change what number they display when the call out.But we have a group that is looking to allow users to show two different CallerID text options. We have one Master Account Site which is more like a master billing Site/Account. No active users/lines. Under that Master Account, we have a Site. From this site, we want to give the users to that site the ability to show two different names. Calling From same site/extensionNumberCallerID DisplayAcme Widgets888-555-1212ACME WIDGETS888-555-1212Acme Things777-555-1212ACME THINGS777-555-121

Hello,Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.

I bought a Cisco CP-8800-V-KEM-RF for a Cisco 8861. When I plug it in, it says accessory not supported. We have this sidecar on other 8861 with no problems. Any ideas?

We have been having issues with RingCentral calls coming through our Android phones for MONTHS! Nothing has really been fixed.We are a small business and we have one phone set up to get 6-rings before going to the second phone to also ring 6-times before then going to voicemail. The purpose of this is so a potential customer will hopefully get their call answered before they get to our voicemail so services are personal! On the first phone, it is hit and miss when a call will even come through. For instance yesterday the caller called our RingCentral number and the first caller was shocked the call even came through. The call was answered without issue! When that same caller called later in the evening, it never rang on the first phone, rang one the second phone, went to voicemail, and the first caller had gotten a notification email that there was a voicemail. Due to RingCentral reps changing things around to "fix" the issue, 1st Caller couldn't ac

I can't be the only one that isn't pleased with them moving the text messages from the left menu bar to the call button on the bottom and taking away our ability to Archive and Mark messages unread? Is there a way to change it back? We are a bridal store and work with our clients anywhere from 1 day to 18 months and we can't simply delete a conversation but would like to take it out of the inbox to see the new messages that haven't been responded yet or ones that need to be reviewed. -Yuriy

Like most everyone, we are attempting to fend off Robo-calls and calls from bad actors. I thought we could enable Call Screening Based on Contacts List(s) to help with this. However, when one of these (or test) calls is made, the caller is asked for their name and to press #, but the call completes anyway(?). The called party hears the phone ring, they answer, and nothing is different.The called party should hear what the caller says their name is and have an opportunity to reject the call....correct?

How can I listen to call recordings on my mobile app- iPhone