Phone

We are trying to determine if fax to email aligns with our security posture. As seen on RC documentation and inspected in Message Trace we have confirmed outbound faxes are encrypted. This part we are content with. The issue is inbound fax to email from customers/vendors that are using a physical fax machine. Once that fax is sent to RC's address we don't know what happens. Is the document faxes being encrypted before transport to our mail servers? Hopefully someone has the answer or can point to me documentation with the information.Thanks, John

We are trying to RingCentral Embeddable voice app from chrome here:https://developers.ringcentral.com/embeddable-voice.htmlBut not able to login in Sandbox account after adding it as chrome extension

I'm a single operation and don't need and will never use all the internal messaging, tasks, etc. Is there a way we can turn these off so we only see the telephone, text, fax, and video meeting interfaces and don't have to navigate around the others? Also, I'd appreciate being able to dial my desk phone from the app like I used to be able to do.

Can not save out important contacts in the application.

I cannot get anyone on thew phone to understand that I am not getting my number ported, any better options?

Please indicate which phones will be set for this resync AND will resync correct the issues that Polycom phones that are experiencing presence issues due to firmware - I have an open case and informed it is a firmware issue as one of my clients can only see the outbound presence and not inbound calls on hold for other users to assist that caller.

Is there is any option to print the text sms messages from our desktop phone apps?

Hello,I'm using the RingCentral Desktop App on my iMac. I was able to see all messages in the middle, but now I can't. As with the other features (i.e. All Calls; All Voicemail; All Faxes), I would like to see All Texts like I once did. I'm not sure what happened.As of now, I can see my customers' names/phone numbers on the left. In the middle of the app is the text message exchanges for the person's name that's highlighted on the left under TEXT. Before, I was able to see everyone's messages in the middle, like on the RC Web version. Please advise.Thanks!

I'm a dual account holder with two different companies. I have the main RC account (direct #) that I use for all activities and then I have an ext-only account (call 800# and dial ext) for my client. Most of my client's callers use my direct # but we use the RC desktop (formerly Glip) to communicate during the day or make quick calls with each other.With the recent retirement of the RC desktop and softphone, I'm in need of a workaround. I tried setting up an ext /speed dial from my direct # but it's not working. Does anyone have a workaround?

Our 0800 numbers have been since Wednesday, reported on Thursday and still down. They say they are working on it with their carrier down the line, but they can not give me a timescale, i asked what SLA they had with their carrier & they didnt know.So we are losing lots of money as we cannot receive these calls.Any ideas on how i esculate this?ThanksAs

Does RingCentral have operator assisted conference calling?

When I am trying to authenticate with my ringcentral account from webphone demo app its given me error "we didn't recognize your email address" even I have created developer app from my own ringcentral account.I am using the paid account and that is created as a user account by admin (with full permission).

My DND is disabled but the phone still does not ring?

Why has RingCentral stopped incorporating the dialer with PCrecruiter. One of the only reasons I signed up for RC. Please bring it back ASAP

Hey, Missed calls automatically send above message to personal voicemail on Iphone. The caller can then leave a message on RC voicemail. That voicemail is emailed to me. I would like to skip the RC voicemail and have missed calls record directly to my personal voicemail on Iphone. How do I set this up?Thanks, Carter,A missed phone call sends the above message to my personal voicemail system on Iphone. Caller can proceed to leave message on RC VM. RC VM is emailed to me. I would rather skip RC voicemail completely and allow them to leave a message on my Iphone VM. How do I set this up? Thanks, Carter

I have purchased snap recordings for all of the voice prompts in my phone system and it sounds really nice. However, I cannot find a way to replace the default voice for the dial by name directory (which sounds horrible). I paid for and want to use custom voice prompts completely throughout the system. I selected Ring Central for the ability to "completely customize" my phone system and the fact that I cannot change this seems absurd.

Hello! We have been getting calls to our main line (no extension) but they do not leave a message, or leave a few seconds of blank message. They are not clients or leads of ours and appear from area codes across the US. Has anyone else had this issue? Are these likely automated telemarketing calls? Is there a do not call list I can enter? Thanks! Our number has been posted publicly on our site for a few years. This has been a problem for the past year. I realize five calls a day might not be a nuisance for some, but we receive a small call volume and our Director has stopped answering calls altogether because most of them are "fake".

Post phone call survey: A post phone call survey is something very coming. Unfortunately, this feature is not available on Rink Central (Only for the Contact Center) After an agent handles a telephone call, I would like the call to be transferred to a third party application (Phone number) where the color will have the option of participating in a satisfaction survey. Is there a possibility of making this happen, or any alternative?

Our Company has the Company Name set as the Caller ID under Company info in RingCentral. But even with that one of the members of the Sales team still has there Caller ID show up as UNKNOWN CALLER or as another member of the team when it should just be the company name. This only happens on their Landline phone but not anything else. We have gone into the setting Outbound Calls/Faxes to change the specific Caller ID and it works afterwards temporarily. Then the next day it has changed back to the same problem. Any ideas for a permeant change? Is there something else that could effect it not being permeant like deleting cookies?

Hello!We have been using Ring Central for disaster response for a few months we provide 24/7 services. Our current architecture is not functioning as we would like. Currently we have one account and one phone number for 7 people. It goes through the ring central app installed on both phones and computers. We get unreliable calling behavior (calls only ringing 2 or 3 times when our settings are set to 12 rings) not all team members getting the alert on their phone. What I have gathered from support is that this is not what the service was intended to do.What are our requirements?Each team member needs the following:Access to text messages from our main numberAccess to voicemails from our main numberSynced contacts across all accountsBe able

Hello,Is it possible to have Ringcentral Automatically Forward all received voicemails as e-mail attachments to a designated e-mail address? I'm aware how to manually forward one voicemail to e-mail at a time, but i'm looking for a setting to automatically do this consistently....Thanks!

I am trying to get an expansion module for my Cisco cp 8861. According to ringcentral, only CP-BEKEM-3PCC (Old) works for this phone, but I cannot seem to find it as Cisco has discontinued this module. Anyone know where I can find it online?

Account type - USRecently, we have had some issues with call forwarding to TMobile and MetroPCS phone numbers.  Is anyone else experiencing this.  If we have a ring group to an employee's desk phone and cell phone and set the rings to 6, the cell phone with these providers hardly or never rings.  Not sure if this is a known issue or if there is any way around it.  10 users affected.

Is there a way to link everyone to the same Voicemail? I have a message only extension but is there a way to make it everyone's default Voicemail so they can just press the mail button and it is there? My boss does not want anyone to have their own mailbox

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check. I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?