Phone

We added a second phone number to our existing account and I would like just this phone number to go directly to voice mail anytime someone calls it. How do I set this up?

I have the desktop app and the mobile app on my iPhone XR. When I am sitting at my desk, I prefer to use my cell phone to answer calls, and they ring through the app just fine, but when I answer the call on my cell phone the audio defaults to the desktop computer app. How do I resolve this issue?

Hello. One of our users asked if this is possible. Similar to the Outlook delayed send on an email. Can they queue up a text message now and have it delivered some time in the future. Example, someone one the East of of the US is working a Customer Service issue for a customer who is on the West Coast. They don't want to send a text at 9.30 PST to be delivered at 6.30am PST. Thus the question if one can send now but delay delivery for a time in the future.

Hello. Clearly it's simple to give users the ability to change what number they display when the call out.But we have a group that is looking to allow users to show two different CallerID text options. We have one Master Account Site which is more like a master billing Site/Account. No active users/lines. Under that Master Account, we have a Site. From this site, we want to give the users to that site the ability to show two different names. Calling From same site/extensionNumberCallerID DisplayAcme Widgets888-555-1212ACME WIDGETS888-555-1212Acme Things777-555-1212ACME THINGS777-555-121

Hello,Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.

I bought a Cisco CP-8800-V-KEM-RF for a Cisco 8861. When I plug it in, it says accessory not supported. We have this sidecar on other 8861 with no problems. Any ideas?

We have been having issues with RingCentral calls coming through our Android phones for MONTHS! Nothing has really been fixed.We are a small business and we have one phone set up to get 6-rings before going to the second phone to also ring 6-times before then going to voicemail. The purpose of this is so a potential customer will hopefully get their call answered before they get to our voicemail so services are personal! On the first phone, it is hit and miss when a call will even come through. For instance yesterday the caller called our RingCentral number and the first caller was shocked the call even came through. The call was answered without issue! When that same caller called later in the evening, it never rang on the first phone, rang one the second phone, went to voicemail, and the first caller had gotten a notification email that there was a voicemail. Due to RingCentral reps changing things around to "fix" the issue, 1st Caller couldn't ac

I can't be the only one that isn't pleased with them moving the text messages from the left menu bar to the call button on the bottom and taking away our ability to Archive and Mark messages unread? Is there a way to change it back? We are a bridal store and work with our clients anywhere from 1 day to 18 months and we can't simply delete a conversation but would like to take it out of the inbox to see the new messages that haven't been responded yet or ones that need to be reviewed. -Yuriy

Like most everyone, we are attempting to fend off Robo-calls and calls from bad actors. I thought we could enable Call Screening Based on Contacts List(s) to help with this. However, when one of these (or test) calls is made, the caller is asked for their name and to press #, but the call completes anyway(?). The called party hears the phone ring, they answer, and nothing is different.The called party should hear what the caller says their name is and have an opportunity to reject the call....correct?

How can I listen to call recordings on my mobile app- iPhone

The new version is really complicated and difficult to locate options and lacks multiple features.- can't move the task to another group- can't add time manually- task management from the right panel is really a mess- no separate category for groups to create as before- can't move anywhere if the task description box is openhere is much more. :(the previous version was best :(,The previous version was best, this version is really difficult to locate options and also the interface is complicated. It lacks multiple features. - can't move the task from one group to another- can add the time manually to taks- task management on right panel is really a mess- no category of groups here is much more, it's not good. :( we want the previous one back.:(

I had this problem and could not find a clear answer. The Polycom IP 6000 conference phones are now available for under $50 refurbished rather than 10 time that price new. That means a lot of people are going to buy an inexpensive Conference phone. The problem is that the phone can be configured to work with RingCentral, but they go into a BOOT LOOP causing them to re-boot every 30 seconds or so. The problem is that the latest firmware, which is installed on the phone, is not compatible with RingCentral. Here is the fix.1) Plug the phone in and get connected to your network. 2) find the ip address (Menu, Status Ip)3) go to the phone in a browser. The default password is 4564) go to Utilities/ Software Upgrade/Check for Upgrades.5) click the down arrow and select 4.0.9.11916) click Install7) say yes to warning that the phone will be downgraded, then accept , then OK8) P

Wondering if anyone else has experienced this or has advice on what to do..Our main line number is constantly ringing with people calling saying they received a phone call from this number and they were just calling back.But we are not making any phone calls hardly at all and we haven't made any from the main number. (Note : this is a new account) ,Our main number is constantly ringing with people calling back saying they are returning a call even though we are not making any outgoing calls at all. Has anyone else experienced this and/or have any recommendations we had to turn the number off because it was just constantly ringing, but always "I received a call from this number just calling it back" type response.

Good afternoon,I'm trying to see if there is a way to format the text messages we send like the regular messages in ringcentral on the desktop app. If there is not a way currently is that a feature we can get in the future?

What are the locations for the iPhone and regular phone dial-in numbers? I would like to add the location for each of the options in the standard RC template the meeting invitee receives when a call is scheduled. Example:Or iPhone one-tap : US: +1(646)3573664 +1(470)8692200 +1(773)2319226

We would like to enhance our ring central account to be able to send simple surveys to customers via SMS after communicating with them via phone and text messaging in the Ring Central app. Then we want to gather the responses to produce reports - in excel or another app if we must integrate another app. Does this capability exist or can it be added?

Hello everyone!I have a question. I have a call queue set up where it distributes incoming calls between analysts. Do you know where I can find a live dashboard - something I could put on a big TV screen - so analysts taking calls can see how many calls are waiting in queue, and how long they have been waiting for?Thanks in advance!

We have users in Spain and UK who will be dialing into other countries in Europe and would like to have Local dial numbers.,

We have had repeated instances where a RCV meeting is set up through the Outlook plugin, and after the meeting is saved, the settings change. The meetings are set up with no password, people can join before the host, and no one is sent to waiting room (in other words, the three default checkboxes are unchecked). When invitees outside our org attempt to join the meeting, they are placed in a waiting room. When the host checks the settings, they are not what was set (the waiting room box is checked).We have seen this with 3 different users, and two of those are highly experienced admins who have been going back and checking their settings to make sure the meetings are set up correctly. This is a critical problem for us as these admins often are setting up a meeting that they may not be attending, so people are left stuck in the waiting room with no one to let them in.We are familiar with the delegation feature and use it, but that is not relevant to this issue--your meet

Certain traditional Avaya PBX phone systems allow Executive Assistants to view their Executives Call Log (specifically Missed Calls) from their deskphone. Can this be enabled in RingCentral deskphones as well, please and thanks?

Is it possible to text to a specific extension rather than just the main number? We get texts that are intended for different business units and it gets confusing.,Is it possible for an outside person to text to a specific extension? Rather than the main number? We are having issues with texts coming in for different parts of our business and it is getting confusing.

I've been using Ringcentral for several years now, and have never used or given out the toll free number assigned to me by Ringcentral. I get a minimum of 10 spam calls to this number per week, and each one is a 5-6 cent charge. Is there any way to block all inbound calls to the Ringcentral-assigned toll free number? I am just as happy to delete the number, if that's the only option available. Thanks for any help you can give!

I'm not receiving incoming calls on RingCentral app on Iphone 7 Plus. However, I can see every missed call on my call log. I have checked the settings on the app to ensure I didn't silence incoming calls. I have also checked notifications on my Iphone 7 Plus to make sure I receive notifications if phone is locked and that sounds/badges always show. Help please!

Is there a way to customize this drop-down menu? I gave all of our phone numbers names via the website, but it didn't update this and I wasn't able to find anything in my support search.