Phone

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/questions/93312/cannot-merge-calls-iphone-error.htmlThis is super frustrating. I tested this on multiple ios devices with different versions and it happens on all of them. How could this be ? I have never heard of a system in which conferencing calling is effected in this way.

Site in South Korea has delay in voice. We need a media flow so that our Network people understand the connect. Found somehow Korea agent are logging in the Europe Data Center and not the Asia Pac.

Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.

Can anyone tell me if it is possible to add pauses into the text to speech function in ring central? The way it is done sounds very unnatural and would benefit from some pauses in certain places. Thanks Alex

I do not want callers to hear the recording or options when dialing the number. I want it forwarded to 1 number and if that person does not answer - I would like the caller to hear a specific voicemail.

Has anyone managed to get RingCentral Meetings to recognize Canon's Webcam Utility?The utility allows us to use our really nice Canon cams as webcams, and it's amazing.Works with all our other streaming/meeting services, including Zoom, Teams, Google.But RingCentral, which is our main meeting tool, has so far never recognized the Canon utility or camera, despite different attempts at troubleshooting, and searching the knowledge base.Thank youCanon Camera: EOS R firmware 1.4OS: Mac Big Sur 11.2.3RingCentral Mac AppVersion: 21.1.30.436 Web, 21.1.20.3053 MacDate: 2021-03-16 19:45:14

Hi!I've been trying to connect form entries on Instapage to trigger an automated text via Ring Central through Zapier, but I keep getting the error: "The app returned "International SMS is not available for account."All of our numbers are domestic US. Ring central dev department will not get back to me. I've ensured the formatting of the numbers from the source submissions are forced to format US. Any answers for me?

Hi!Auto call recording has been switched on by my admin, but my meetings aren't being recorded unless I physically press the record button which I ALWAYS forget. Any tips?Thanks in advance!

Hi everyone,I have a basic account with 1 phone number. I created three extensions as a means to separate the calls. The main number and three extensions were all created with the same email address. When I sign into the app, I can only view 1 extension at a time. I am hoping to figure out a way to view the main number and three additional extension calls and messages at the same time on the app.Thanks!Jason

Can we have the feature to disable by user the E911 alert? It appears to pop up everytime the app starts and you go to dial out to someone. It adds that extra step before a user goes to dial and can be obtrusive most of the time. If I can disable by user, it would be helpful. Thanks!

Phone is on a reboot loop

Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.

It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645).  The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked".  It doesn't work on the website either.  It adds a 1 to the short code (178645).

Is it possible to get a fax confirmation page that shows the first page you sent like most regular machines do? This is helpful for proof of fax and to show exactly what was sent. All I get is an email saying a fax was sent. That's helpful, but doesn't provide much proof to the recipient if they deny they received a certain document.

I'm told by support that if an incoming call that goes to a call queue and then is answered and forwarded to another user from there, it treats the call as a new call in the call log and strips caller ID and replaces it with the main company number.This seems like the most basic setup a decent size company could have. Someone calls in to an IVR, they push 0 to get to an operator. This sends them to a call queue of available operators to answer. They pick up and act as a receptionist and decide to forward the call to me internally. As soon as they do this, the original caller id is stripped from the call. So on my end it looks like my main company number is calling me. Even if the caller leaves a voicemail, I have no caller ID from them.I'm told by one support rep that this is a feature. I can't believe this doesn't effect more customers. I've dealt with countless phone systems being in IT and this seems crazy to me. Does anyone have any work arounds?

Hi,New to RC.User1 needs a second handset for occasional home-office use. It must have the same inbound number and extension number as User1's existing phone at the main office.I want to re-allocate an existing unused phone from User2 to User1.I am having trouble in the admin portal trying to assign the existing inbound number to the second phone.What am I missing?Thasnks,FT

We are using the Yealink T48S desk phones. When someone starts dialing a number, if there is more than a 2 second delay in finishing the number, the phone auto dials what is already there. The call of course then doesn't go through. Using information found on the internet, I found where I am supposed to be able to increase that time. However, it's not working. Anyone have any thoughts or have dealt with this themselves?

Based on the KB: RingCentral Corporate Directory Feature for Polycom Phones I am having to assume that the LDAP Directory will not work with any devices besides Polycom.Can anyone confirm / deny this?I'm digging deep with yealink to see how to manually add an LDAP to their phones and I'll attach the screenshot of what the GUI gives for options.I'm hoping to find some solution as the client migrated over from 3CX which had a phonebook soft key and now they only have a dir key with no working directory unless it is done manually.

Looking for a way to add external contact to my Polycom Deskphone VVX350

The issue begins with a person receiving a phone call through a call queue. In the time between when the phone starts ringing and they pickup the call, the caller begins typing an extension. Before the caller finishes dialing the extension, the call is picked up. The call is answered and then gets routed to someone else in the company. However the person who first picked up the call is stuck. In the corner of the RC Phone app and mobile RC Glip app it shows "Switch Call to This Device". However when they click that, nothing happens. In the HUD it shows that person on a call. But they are unable to actually pickup the call and it interferes with other call functions. This happens on both mobile and desktop softphone.This continues even after they quit the app and relaunch. Even after they uninstall and re-install. And even after deactivating their account and re-activating.Per Tier 3 support, this is a known issue

Not entirely sure if this a RC issue or Windows, but when on Windows you have an incoming call, a toast notification pops up, but disappears very quickly, while it's still ringing (so it's not just the other person hanging up). Is there a way to change the length of time the notification pops up for?While I remember, the option to answer/ignore would be good on the notification itself (thinking a la Teams).

According to Eduardo in RC Support, "Unfortunately, we don't have any options to turn that off from the RC App".Here's my feature request: only prompt me if I don't have a physical location in my settings, otherwise don't prompt, annoying.

Primarily in our office, all users are on desk phones. However a few employees are in and out of the office enough, that they have both a desk phone and a softphone (via the app on their smart phone). That way they can answer on either device, the desk phone when they are in the office and the app when they are out of the office.While this is very convenient it does lead to some frustrations and usability issues. If a call is picked up on the softphone, it shows up as a missed call on the desk phone and visa versa. Also, if an employee is on a call on the softphone, the desk phone doesn't show up as busy and calls still come through on it.Is there any way to link or sync the softphone to the desk phone? Ideally, we want a call to only show up as missed if the employee doesnt pick it up on either device. Also, if an employee is on a call on either device they should be considered busy on all devices. Anyone else run into this issue and know if there is any way to ad

My understanding is that with the RC SMS feature, a user can text a client/customer and it will come from that specific user's direct number.We are a law firm that screens ALL calls coming into our attorney's phones. We want our attorneys to be able to text their clients, but do not want the clients to be able to call that number back. Has anyone solved a similar problem?I was thinking that maybe any inbound call to the attorney's number from out of office could be forwarded to the operator but I am not sure how to do that. Also open to other solutions. Thank you!

currently using call que groups and after 15 minutes of someone waiting on hold they are sent to voicemail.  it causes the customers frustration.  they do not want to wait on hiold for 15 minutes and then be sent to voicemail.  is there way to add more minutes or turn the option off so no one goes to voicemail during office hours